IMR is right, a little is normal. Ugobes in my opinion, at least my Ugobes have longer lasting paint jobs, but the RB are much nicer colors and more vibrant. Posting a picture or two is the best idea. Other than that, clothes can protect the areas of paint loss. You are doing all the correct things, and touching it should not have paint comming off, Are you cleaning Pleo with anything unusal, any chemicals? Also keep out of direct sunlight and extreme weather conditions. Best of luck to you, I know how it feels to have a brand new Pleo Rb and have this happen, Please do post photos of the areas of paint loss. RWM