Hi, I know this all sounds confusing and there are two things I can tell you what I think they mean and what I would do. When I had to send my original Pleo Rb back, they gav e me a RMA number, ( yours is 207)That is very important ,make sure you write it on the outside of the box and also on the inside. When I sent my Pleo Rb back, this is what I was told to do, and this is what I would do.
Use the original Pleo RB box, both white box and outer box to protect the inner, ( Hopefully you saved the outer, I allways save them because they are not allways easy to find. I was told pack ONLY the pleo rb in the box, take out the button, take battery out and send only the Pleo Rb, no clothes, no id card, nothing no items at ALL only the Pleo in it's original box and with the original padding. Mark the box well with RMA clearly written on the outside of the box and if you are smart, also put the RMA and your return address inside the box incase outer address gets 'messed up". After Pleo rb is recieved, i was notiified then the waiting began, My experiences may be different as my Pleo Rb went to the U"S office in Nevada and then a RB was sent to me, so now I guess it goes straight to China. They paid for my RB,
they sent me a number via UPS in email and I printed out the label and attached it to my box, but this is when Derek Dotson was COO.
Because it cost so much to send back to Innvo and they should be responsible, this is what I would do and I am sure they will pay for it, In her email she says "To get PLEO rb update, please LIKE us at
www.facebook.com/PLEOrbwww.facebook.com/PLEOrb.asiahttp://www.youtube.com/user/InnvoLabsPLEOrb What I think she is saying and what I would do is to go to Facebook and to the Facebook Pleo RB area where you can 'llike" or become a friend, it sounds funny, but I have seen lots of people that have troubles with their Pleos , Ugobes and Pleo Rb and mention what their problems are on Facebook on their page, Then Helene Zong or another Innvo rep will tell you what to do, Go to that site and make a post and tell them the problem with postage. EVERYONE who reads that post everyday will see the problem you are having and they want to keep their customers happy. I am sure that they will tell you what to do and should send you a lable for your Pleo that is prepaid by them, That is what I would do, Unless things have changed, they should still pay for shipping if having problems with your Pleo. The only way to know for sure is to CAREFULLY read the owners manual that came with your Pleo Rb and in the warranty part, read the fine print to see what it says about returning Pleo, It is possible they make you pay for postage, but they should be responsible, but I can't guarantee it since their is no longer a US office which I am sad to hear about, When their was a US office and Derek Dotson was the COO, things went smoothly for returning pleo rb in the us for us customers, that is all I can say about that,
try what I suggested, that is what I would do, If worse comes to worse and they won't pay, there is Kat who worked on a Pleo Rb here who was broken and may be able to fix your Pleo, but that is still postage to Australia, so forget I said that,,,( sorry it is late and I forgot how far away she lives...
) Anyway, don't give up yet, I do know it sounds very discouraging but I am sure they will straighten things out, it just takes time and there is a language barrier that makes things go a little slower. RWM
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Topic: New RB - Neck clicking/popping (Read 19278 times)