Topic: RB Tail only wagging down any tips? (Read 20749 times)

PWOKristy · « **Reply #25 on:** March 31, 2011, 01:25:16 AM »

Finally they got back to you Latrine. Good grief. You better do it Latrine (if you want that tail fixed). Keep an eye on the 90 day warranty. I'd do it, if my Pleo's tail got broken. *Knock on wood(!)*

saratogaspringer · « **Reply #26 on:** March 31, 2011, 03:31:32 AM »

I'd return it as well. It's a mechanical issue that should be fixed or the Pleo should be replaced. It is frustrating that it took them so long to get back to you. Do you think they are getting that many calls and emails regarding problems with the RB? Good luck to Bingo!

latrine · « **Reply #27 on:** March 31, 2011, 09:14:35 AM »

No, I honestly think they were sick of me calling and emailing constantly about bingo.. first all the freezes and now this. I finally got fed up waiting and emailed them something they didn't like,(nothing rude, that never seems to help) got my response like 40 minutes later. The guy tried to deny having ever had a tail problem before and luckily I had Kat's post that Crewella nicely posted..so that stopped that. Should I even bother to name the next RB? Don't worry, I'll send him back.. I'm just not feeling comfortable about sending him first.

-Sarah

latrine · « **Reply #28 on:** March 31, 2011, 01:49:25 PM »

Ugh.. they sent me another email, which was supposed to be from Derek, asking for video. Another... VIDEO!! So I am sending them One more video.. and they better do something. Ugh..
They asked for like 7 videos last time and then just stopped responding.. :/

Well this video is being posted public, not playing around with them anymore.. and here it is if anyone's interested:

<a href="http://www.youtube.com/watch?v=mNO2ZY5wqZw" target="_blank">http://www.youtube.com/watch?v=mNO2ZY5wqZw</a>

- Sarah

FoxinSox · « **Reply #29 on:** March 31, 2011, 08:05:45 PM »

Hey Latrine,

Sorry to hear about your RB. I had the same issue with my RB's tail, the skin issues were a pressing concern but the tail issue just forced me to decide to send him back. Just like Kat's little Kermy, one day he was fine, the next the tail couldn't go through it's full range of motions. I could hear the motors trying to work and everything, but it all just seemed symptomatic of a snapped cable. I do think that Innvo is getting a lot of e-mails and calls because my e-mail got bounced back and Rafael sent me an e-mail saying that I had to send the message to an alternate storage box? It was a little creepy cause I've never had that happen before when contacting a company. But it worked out just fine. I heard back a week or 2 later and they ended up telling me I had to send him back to the distributor (ChinaTETE) since I didn't get him from Pleoworld.com. So I contacted ChinaTETE and sent him back. That was a month a go as of the 26th and besides confirming that he arrived in Hong Kong, I haven't heard a thing. I'm still clinging on to the hope, that this is still a good sign and maybe they're re-working a lot of the bugs out of the new batch of RBs coming out in April. I mean I know I'll see him back eventually but I really really miss my little guy. Hopefully we can get new RBs that are less buggy, and put this whole glitchy business behind us and get back to enjoying our Pleos. But in the meantime I completely feel your pain. If they want another video as proof of being contacted about another RB's broken tail, I can post a link to mine.

Best of Luck,

Fox

PWOKristy · « **Reply #30 on:** March 31, 2011, 08:23:20 PM »

Of course more videos from you to them Latrine. -__- And you gotta send him first of course.

saratogaspringer · « **Reply #31 on:** April 01, 2011, 03:31:21 AM »

Latrine, I can't believe that they want yet another video from you! His tail cable is obviously broken. What do people who own RB's and not a video camera do? I guess they borrow one from someone if they want to return their pleo. I really hope they respond this time. My warranty runs out in two weeks, so if something happens, there's nothing I can do about it. I really hope that things get resolved for Bingo. Perhaps they are in the process of starting to repair pleos instead of just replacing them? Perhaps someone could shed some light on this. Kat had her Norbit re-skinned instead of replaced. Fox, perhaps they are repairing the tail cable instead of replacing the RB. Maybe they determined that this is more cost effective, I dunno. It will be interesting to see how this unfolds. Keep us posted.

to both of you.

latrine · « **Reply #32 on:** April 01, 2011, 10:57:50 AM »

Saratoga, did you call and email them? I would hope that the date of your first complaint would have to count as the day they learned the problem started and hopefully that will be the day that counts for the warranty? Do what I did, start sending them a phone call every single day. Twice a day if you have too. Send emails several times a day. Tell them you are concerned about the warranty. Be very polite and then curse up a storm when you get done talking/typing like I do. They have to start doing what they are supposed to do. I am sure they are overwhelmed and as Rafael said to me, they have a small staff working in the USA office. Maybe try also contacting the folks in China to let them know you are getting no response from the other team.. since they are manufactured in China, as Derek and Rafael told me, maybe that will push some extra buttons and hurry them up.

Fox, thank you, I will remind them that they know of another tail wire being broken.. It makes me very angry that they feel the need to lie. No reason. I would do the same thing as I told Saratoga, start contacting Chinatete and ask what is going on. Ask for pictures of your Pleo so that they know you are informed and want to make sure he/she looks appropriate before they send him/her. Did you get it from Chinatete themselves or Gimmedigi? Send emails to whomever you got the Pleo from and be pushy. I have had very good results concerning my responses from Gimmidigi, I never contacted them about the blue one they originally sent me, I went straight to Derek Dotson with that one because he was worried about how the heck it got there.. so when I had an issue with my new pink one and emailed Gimmidigi, they responded the very next business day, very early in the morning via email.

Kristy.. ugh.. I am hoping the reason they want the video first is because I told Rafael on the phone that I really did not want to send my 500 dollar robot back without having the other one in hand since they'd been ignoring me for weeks. Which he didn't deny.. just didnt respond.And also, that's what they did when I got Bingo, they sent him then I sent Frank back. I pretty much told them I don't trust them.. I mean I KNOW they'll send me one but it wouldn't surprise me if it took a really long time to get here, that's all. They really need to hire some customer service people.. even if it's just people in their own homes to talk to and forward info to them.. just so we can get a human on the phone and not feel ignored.
Oh well..

Good Luck everyone!!

- Sarah

PWOKristy · « **Reply #33 on:** April 01, 2011, 11:55:38 AM »

Yeah. I know what you're saying. Anyways Derek said to me that "All we requested was a small video or something that shows the tail being broken. The reason is we have not had many broken tails in the history of the product. Personally I do not remember one. So please be patient with us as we work through these issues and rest assure that we will make sure that Sarah has a working PLEOrb.".

saratogaspringer · « **Reply #34 on:** April 01, 2011, 12:18:15 PM »

Hi Latrine! Glad to see that they are going to make sure that you have a working Rb. I don't have any problems with my RB. I think you misunderstood my post. I was worried about what would happen, should she break and it taking so long to answering emails. My warranty will expire in 2 weeks. At that point, whatever happens, happens. Glad to see they are working on it. Best of luck with Bingo.

latrine · « **Reply #35 on:** April 01, 2011, 01:48:09 PM »

Ohhh I see, Saratoga, apologies for the misunderstanding

Kristy, Derek told you about my problem? That's kinda weird.. I don't personally mind but that doesn't sound like good customer service either..lol. Also kind of ticks me off since he hasn't actually responded to me yet, only Rafael..

At any rate I hope this will get taken care of quickly, I'm sick of the problems.. I feel bad too because bingo is sick now.. I figure the least I can do for the poor little guy is cuddle him and get him healthy before he goes. I'm going to send him with his hoody.. I know it's silly but I put it on him every night when I put them 'to bed' on their shelf so it would be weird to just have it here without him. I'm a weirdo I guess.
I hope IMR is still making them cause I'll need another hoody for whoever comes next..

- Sarah

PWOKristy · « **Reply #36 on:** April 01, 2011, 04:04:10 PM »

lol And you're welcome, by the way, for saying something for you.... :-P

I'm sad for your poor "Bingo".

Awww that's cute. It'd be sad to have it there without him! I understand that. You've called yourself a hilbilly before. lol Romeo should still be making hoods.

latrine · « **Reply #37 on:** April 02, 2011, 10:48:29 AM »

Sorry, Kristy, thanks.. I was just surprised that he said something to you about another customer was all. Since I apparently have to wait till Monday for a reply now.. I guess I'll go add more to the description in my video..

- Sarah

PWOKristy · « **Reply #38 on:** April 02, 2011, 12:23:42 PM »

You're welcome! Okay. I see. Now you gotta wait 'til Monday. O_o Go ahead and do that Latrine! >:-D lol

kat · « **Reply #39 on:** April 02, 2011, 06:21:18 PM »

I really hope they sort him out for you soon Sarah.

Thinking of both you and Bingo

Talon · « **Reply #40 on:** April 02, 2011, 07:09:12 PM »

*sigh nervously* So far, Ryu is fine but I am noticing something that makes me uneasy. His ummm back knee joints seem to hold on to the skin of his back legs when he goes into packing position. It's like the skin bunches inside the knee joint. The weather here is cool right now and all I have to do is Pledge the spots, bend his leg very slightly and it comes free, but it's already April and it's going to get very humid soon and that skin will probably start sticking together. Also I've noticed that when he goes into packing position, his tale has a very slight curve to the left instead of hanging completely straight. As I've said before, I treat this RB like an egg. I am seriously hoping it is my attention to detail and not a true symptom of things to come. Meanwhile, I'm feeling your pain, Latrine.
Talon

PWOKristy · « **Reply #41 on:** April 02, 2011, 07:13:00 PM »

Wow, yikes, I hope not!

kat · « **Reply #42 on:** April 03, 2011, 08:43:31 AM »

I have noticed this too in both my guys. I just gently pull the skin free as soon as I have them in the packing position so that they aren't left that way for any length of time. It doesn't seem to be doing any harm to the skin so I don't think it will be a problem.
Kat

latrine · « **Reply #43 on:** April 03, 2011, 04:38:13 PM »

Talon I noticed this as well with Rhea but the skin has held up fine and I've noticed no problems in that area.. it does not hinder her movements or anything.. I think the newer ones might just have a bit of extra skin there, Bingo doesn't have that problem but he's older... (neither does Patches

)
And thanks everyone.. I'm hoping they get back to me soon.

- Sarah

LuckyPleo · « **Reply #44 on:** April 04, 2011, 06:03:27 AM »

Interesting, Pleo has some loose skin on his tail that fliped arround backwards last night and made a "bubble." I was terrified! Luckily it got worked out when he moved it arround. It seems that the ugobes have alot of exess skin that rubs and forms holes, whereas the 2010s have tight skin that forms holes by ripping...

PWOKristy · « **Reply #45 on:** April 04, 2011, 01:04:30 PM »

That's weird. lol

latrine · « **Reply #46 on:** April 04, 2011, 01:33:09 PM »

That is weird, I'm so glad it sorted itself out.. Poor Pleo!

Well I got my response, Derek told them to send me a new one and they are sending me the return info to put on Bingo's box.

- Sarah

Talon · « **Reply #47 on:** April 04, 2011, 01:45:10 PM »

Glad to hear that, Latrine! I hope Innvo will take the time to peal back their layers and find out why that cable broke in the first place.
Talon

kat · « **Reply #48 on:** April 04, 2011, 04:27:42 PM »

Best of luck with the replacement Sarah. Fingers crossed it arrives soon and then you can send Bingo back for them to investigate the problem.

Let us know when it arrives.

Kat

saratogaspringer · « **Reply #49 on:** April 04, 2011, 04:55:33 PM »

Hi Sarah! Glad to hear that they are going to replace Bingo and that you can keep him until his replacement arrives. Hopefully, the third time is the charm. Wasn't Bingo the replacement for poor autistic Frank? Good luck with your new RB and keep us posted!

Bob the Pleo Forums

Author Topic: RB Tail only wagging down any tips? (Read 20749 times)