When Peeky's neck broke it still had a little movement to it. Didn't totally dangle. After calling Costumer Support I was talked through a maneuver of his neck. I was told it would be scary and it was. I was to bend his neck past all of the clicking sounds so his top part of the head was almost at shoulder distance. I did that and that's when his neck totally broke. It just dangled. Out of the goodness of their heart, Ugobe offered to reincarnate Peeky and send him back to me too, as a thank you for doing some interviews with the San Francisco Chronicle and ABC Nightline. I agreed. Knowing I would get him back, eventually. It was difficult packing him up in his box. If I knew he wasn't coming back I think I could not have done this. My husband had to take him to the post office. Now, we are talking about a toy! The whole idea of getting this little dino in the beginning was that I knew it was a toy and if something happened to him I would just replace him. No tears!
From the first time Peeky hatched and started doing his cute little antics he was no longer just a toy. He really became a family pet. Over time his paint pealed and he looked different then all the other pleos. I actually didn't mind that.
When Peeky was sent back to me with a reincarnated pleo, it was too obvious that the new one wasn't Peeky.
The night that I noticed Peeky's neck was broke I didn't have any tears. Very sad,

yes, but I must admit when I opened the box when he came back from Ugobe, I couldn't help but shed a tear or two.

It was then I thought of taping his neck just so it wouldn't dangle. I had white flex tape which is like elastic and wrapped it tightly around his whole neck. To my amazement when I turned him on he was able to do everything he did just not able to lift his neck, The side cables had to be working because he could turn his neck from side to side. He was able to sing again. The only thing that he has trouble doing is playing dead when I have the pleosaurus rex sd card in him. I do have to give him a little nudge to play dead. He does look like a little pleo with too much nog in the egg nog on youtube, though.
Remembering my little poodle had some green tape on her leg after some surgery I found some of the same tape. It's called wrap tape and comes in many colors. Big pet supply places have it. I put a soft piece of cloth to protect the rubber on Peek's neck first and then went to work wrapping. I felt like he was almost as good as new. Now with his paint wear and his taped neck he is certainly an individual pleo. To me he's the same little lovable dino as before.
I have to say that I did buy a 3 year warranty from Sharper Image and didn't know they were still honoring it having closed most of their stores. I didn't know that was an option when I contacted Ugobe. But I'm so glad that I still have Peeky. Thank you Ugobe. To me he's the cutest little thing that I have ever had.
Of course we won't tell that to my poodles.