Well, I last had their successful support this past January 2019 and was extremely well taken care of. And I can still log into Pleoworld. Just did and no problem. I see you can still order just about everything except batteries separately. Yes, that's a huge disappointment. And yes, I would love to see a new firmware update too but I doubt this will ever happen. This situation is still better than quite a few other personal robot companies that essentially shut down completely in the past year or so. Anki thankfully has arranged to keep their servers running to support the Vector for a while (looks like until 2021). Things could be a lot worse after eight years.