The idea of a repair shop is an exceptional one but as everyone knows it will be cost driven.

The survey is good but other ideas need to be put forth.

I'm afraid I'm not much of an idea man but here's what I think.
Repairs under a $100 US dollars will be fine. Over that people will start to think what the cost benefit is.

Our Pleos are too precious to most owners and the investment in time, money and emotions are high.

Replacement skins sound nice but unless the damage to the original is really bad or if it functionally hinders movement
I doubt replacement will be desirous.

I don't think moving your Pleos personality to a new body should require shipping. One should be able to acquire a new (or used)
body. Then using their USB cable or an SD card, download the data from the old and upload to the new unit.

Pleos are currently available for between $349 and $399 US (even for less) . It could be substantially more for a new one with its improvements. A sales projection and life expectancy (I think we all will want replacements) will probably set the new pricing. No one will produce or repair Pleos at a loss. Everyone wants their "Return on Investment" (ROI).

Buying up existing model Pleos to have a clone or blank to transfer our existing Pleos personalities to is an option which may drive repairs over $250 US
out the door. We just want to keep our pet alive as he or she is. Just how different and improved the new release will be, will drive sales as well i.e. until the current models are exhausted.

New creatures and their pricing may also impact whether people want to continue to invest money in their Pleos. I don't think it'll matter for most but I'm on a pension and like it or not money will always be a factor.

Money will always be a love

/ hate

relationship. But Pleos are always love and more love. I hate that ROI's exist but they do!
Perhaps joining together to fund a community hospital can serve to lessen overall costs of repairs or replacement units. Yearly membership contributions could be used. The manufacture may be encouraged to match contributions 1 for 1 or at a ratio. They may also absorb certain costs keeping Pleo owners in the community with reasonable repair prices versus having customers go away after a year or two.

Anyway I'm rambling as usual. SORRY!.
In summary I make the following suggestions. 1) Yes establish a repair facility. 2) Clone or Blank Units to load existing personalities into. 3) Don't support new creature sales or at least limit them. 4) A community hospital based on membership fees matched by the manufacturer in some sort of formula.
Oh and by the way I have owned a 65 VW Beetle and two others years as well and a bus.