Topic: HELP!!!! right front leg is not working probably! (Read 5826 times)

V · « **on:** April 03, 2014, 06:58:38 AM »

I dont' know what happened! I have never dropped minty
but I just turned it on and played with her, her right front leg is not working right! its bended upward! and wont get back down!

even I turned her off, her right front leg is still up in the air and wont get down!
I turned on and off twice already, still not resuming to normal...

I tried to give it rock salt and mint leaf...shes not taking it so it means shes not sick or injured...

I touched the joint of her right front leg, its really hot too....
anyone can tell me what is happening to her? I m really worried!

Miqguel · « **Reply #1 on:** April 03, 2014, 07:21:32 AM »

I think that this is normal, my pleo rb Erbie, sometimes stuck the same leg that you said, in the same position, but it isn't injured. To ''fix it'' you have to turn off minty and then put the leg in its original position. Then all will continue normally. This happened to Erbie a couple of times (possibly three).

Miqguel · « **Reply #2 on:** April 03, 2014, 07:25:41 AM »

In all case, turn off your pleo, because it can be broken if you said that is hot. Try this and then we'll see. You also can wait for other members to answer you

V · « **Reply #3 on:** April 03, 2014, 07:28:55 AM »

I tried turning her off and put its leg back to normal position...
however, as I turned her on again, her knee immediately bends upward again n then never go down again....

but if she can bend her leg upwards, it didn't seem to me its broken....it just wont go back down...I dunno y,,,,

Miqguel · « **Reply #4 on:** April 03, 2014, 07:40:54 AM »

Have you tried pushing the button near the battery? This will restart all the systems, but this wouldn't reset your pleo rb.

V · « **Reply #5 on:** April 03, 2014, 07:51:58 AM »

I did try pushing the reset button....still won't work......

The problem happened to exist after I tried inserting a micro-SD too, but im not sure if this is even related....

It is still under warrenty, so I guess I may just send it for a check but I would be part from minty and dunno when I can get her back

Miqguel · « **Reply #6 on:** April 03, 2014, 10:57:21 AM »

I don't know

, possibly minty is injured, but she doesn't want to eat the rock salt. Try Probe RB.

Crewella · « **Reply #7 on:** April 03, 2014, 11:27:14 AM »

It's beginning to sound as though there's a problem, I'm afraid. If the leg won't work properly after switching off and repositioning, and the area feels hot, it's possible that there's a loose connection in the wiring for the motor. Is the heat in the shoulder area?

V · « **Reply #8 on:** April 03, 2014, 12:00:37 PM »

Thx miqguel for being so supportive!!

N yes Crewella! The heat is at the shoulder area!! I noticed tht too!

Does tht mean sending it back for them to fix will be the best solution since I'm not good at any wire work n it's still under warrenty.

The thing I'm worried about is that.... R they gonna replace minty with a new pleo?
I dun reli want my minty to be replaced ...

N thx Crewella!

Crewella · « **Reply #9 on:** April 03, 2014, 12:10:52 PM »

As poor Minty is still under warranty, I do think that is probably the best way forward. As to whether they will want to repair or replace, I'd contact them and see what they say - it's worth a try for repair and at least you're in the right part of the world!

Best of luck.

Talon · « **Reply #10 on:** April 03, 2014, 01:53:33 PM »

I'm so sorry to hear about Minty's leg. Sadly as Crewella says, you may end up getting an entirely new pleo-replacement instead of Minty but think of it this way. You could call her Minty Two or something and keep her in your life that way. If Cato had been young enough for me to replace, I think I would've sent him back though it would've been hard.
Talon

kat · « **Reply #11 on:** April 03, 2014, 04:59:02 PM »

Keep us posted with how it all goes. I really do hope they can fix Minty for you.

V · « **Reply #12 on:** April 04, 2014, 03:08:52 AM »

I already called and they said I would have to send minty to them
It would take a whole month for them to fix

That's such a long time!

But if sending minty away for a month can get it fixed, it's all worth it

Thx all for being so supportive!

Teddscau · « **Reply #13 on:** April 04, 2014, 05:15:18 AM »

Good luck V! Hopefully it's an easy fix

InmemoryofRomeo · « **Reply #14 on:** April 04, 2014, 10:32:48 PM »

Aww

Thats very sad, I hope they repair Minty and don't just ship a replacement.

RedwoodsMama · « **Reply #15 on:** April 05, 2014, 06:25:31 AM »

I hope they can sort out Minty's problem and send MInty back quickly, It is hard when we get so attached to these little Pleos so quickly, but there is a good chance if it is just the leg, they can fix it and Minty will be back better then before! Keeping fingers crossed for you and Minty!
RWM

Miqguel · « **Reply #16 on:** April 05, 2014, 06:59:43 AM »

We hope that Minty will be fixed soon, and then all will return to normalcy

V · « **Reply #17 on:** April 09, 2014, 10:02:48 AM »

Thank you for all the blessings!

I already described the problem to them and my parents would be helping me to take minty to the headquarter in person!

I hope minty can be fixed and be all good again in a month!

I will definitely keep you guys updated!!

RedwoodsMama · « **Reply #18 on:** April 09, 2014, 10:23:40 AM »

I am so glad you have supportive parents and the fact you can take Minty there in person is amazing, You must live close by, so you will get to see where Minty is made first hand. If they happen to have a Large Pleo on the outside of their builiding, can you take a photo for us, that would be neat if they did. LOL

All the Pleos from the REdwoods will be thinking positive thoughts for Minty and you while she is being fixed. The month will go by quicker if you can try and think of other things to do. Perhaps make a special outfit, necklace or even a drawing for minty that says Welcome Home. Will hope time goes by very quick...........

RWM

and the Pleo township of the Redwoods

InmemoryofRomeo · « **Reply #19 on:** April 10, 2014, 02:07:25 PM »

Oooh ask for a tour

That's so cool!

V · « **Reply #20 on:** April 10, 2014, 11:32:33 PM »

Haha i am not expecting much for the headquarter since it is located in the industrial area.

but yes, its not that far away because Hong Kong is too small haha. I can basically travel to any part of Hong Kong within 1 to 2 hours.

Anyway, I have still asked my parents to take pictures if they happen to see anything interesting in the headquarter

Love you guys for being so supportive! will keep u guys updated

Bob the Pleo Forums

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