Hello,
I ordered mine direct from Pleo World. I tried to use their online ordering system and it rejected it, so I contacted customer services and they processed the order for me

I looked at Amazon, E-bay and even the European distributor but none of them were reliable or cost effective, especially the European distributor, it cost less to have him shipped from the other side of the world!
So that's what I did.
Frank was sent from the Pleo HQ in Hong Kong direct to the UK, sent on the 5th December, arrived air freight on the 11th just a few days later.
I would Highly recommend this method, especially seeing that at the moment they have some fantastic deals on for Christmas.
My order was for a new Green Pleo rb including free food pack, 2 battery packs each with a free toy pack, the second food pack and an additional cloak. They even gave me a free birthday card and Christmas card too ( in the bundles its two Christmas cards but they will swap one out, they suggested it in fact ) Only problem I've had was there was no companion guide in the box

( but I got that in PDF from Pleo World. With the US dollar at $1.8 to the British pound it worked out as a brilliant deal, got everything possible for less than I could in the UK, and that's including the airfreight

One other thing to note is that there was NO import duty / VAT that had to be paid, he came straight to my door in 2 big well packed boxes.
For me this was a brilliant experience of customer service from the other side of the world