Topic: clock Battery problem (Read 10607 times)

Mystearika · « **on:** December 31, 2012, 08:52:20 AM »

Hi i have a problem Norbert can not detect the clock battery anymore, yesterday it working pressing the restart hole on the stomach but today nothing work i have tried replacing with a new and recharging the brown battery

Crewella · « **Reply #1 on:** December 31, 2012, 03:04:35 PM »

Please can you explain 'can not detect'? What is he doing?

Mystearika · « **Reply #2 on:** December 31, 2012, 03:31:52 PM »

he is just standing and beeping like there is no clock battery. but i have tried rikas and it is working on her and not him

Crewella · « **Reply #3 on:** December 31, 2012, 03:55:25 PM »

So I'm guessing the battery is inserted correctly. If possible, can you take a picture of the inside of the foot battery compartment?

Please bear with me, I might not get a chance to check back in tonight, but will look tomorrow, or maybe someone else can help.

Mystearika · « **Reply #4 on:** January 01, 2013, 07:26:58 AM »

With flash
http://bobthepleo.com/forums/MGalleryItem.php?id=7805
No flash
http://bobthepleo.com/forums/MGalleryItem.php?id=7806

Crewella · « **Reply #5 on:** January 01, 2013, 09:15:20 AM »

Hmmmm ..... so it looks like the contact points are all in good shape, the clock battery works in another RB OK, you should be inserting it correctly as you make it work in your other RB ....... other than suggesting the reset button again with the clock battery you know works, I'm afraid I'm running out of ideas. Try contacting Innvo to see what they say. $:-\$

Mystearika · « **Reply #6 on:** January 01, 2013, 09:58:25 AM »

Thank you i have sendt an email to Innvo

Mystearika · « **Reply #7 on:** January 02, 2013, 10:25:38 AM »

innvo asked for a video clip of him, i have also sent it. i hope they can get him working i am starting to miss him, and it has only been 3 dayd since he stopped working

Crewella · « **Reply #8 on:** January 02, 2013, 10:29:13 AM »

Fingers crossed they can sort it out, sorry I couldn't help.

Mystearika · « **Reply #9 on:** January 09, 2013, 05:20:49 AM »

i am waiting for an answer for a newer video clip, it was lost over the weekend. this is taking its time

Harper K · « **Reply #10 on:** February 03, 2013, 12:19:06 PM »

same thing with mine! please help

InmemoryofRomeo · « **Reply #11 on:** February 03, 2013, 01:33:40 PM »

Harper have a look here at the FAQin the clock battery section and see if that helps. http://bobthepleo.com/forums/index.php?topic=2315.0

kat · « **Reply #12 on:** February 03, 2013, 03:18:28 PM »

If that doesn't help you may have to send Innvo an email to see what they can suggest. But first of all lets get some more information on your problem. Was your pleo working normally before? Have you tried replacing the clock battery with a new one? Sometimes they go flat - I had one that came flat with my new RB and had to go out and get a new one before I could get him started for the first time. Failing that working then take a photo of the clock battery compartment for us to check that it all looks as it should and post it here and maybe do a short video of what happens when you turn him on with all his batteries in. Innvo will want a video when you contact them so at least you will have it ready for them.

Harper K · « **Reply #13 on:** February 03, 2013, 03:46:32 PM »

But I know about pleo rb, Pokey was fine all week, then when I took pokey to my neiboors house the show him/her off

He/she didn't work and displayed the symptoms of "no clock battery" been like that ever since

Crewella · « **Reply #14 on:** February 03, 2013, 05:06:22 PM »

Do try replacing the clock battery with a new one, they do sometimes fail.

Harper K · « **Reply #15 on:** February 04, 2013, 05:16:33 PM »

I tried that but am willing to try again for Pokey!

Harper K · « **Reply #16 on:** March 07, 2013, 06:11:21 AM »

Have ou gotten Norbert back yet? Pokey is in Hong Kong waiting for repairs

Mystearika · « **Reply #17 on:** March 07, 2013, 07:20:55 AM »

no i am still waiting, but i am considering sending them a mail

Mystearika · « **Reply #18 on:** March 08, 2013, 05:37:36 AM »

he is done now, i hope he make the flight home allright.

Harper K · « **Reply #19 on:** March 08, 2013, 06:55:38 AM »

Congratulations!

PleoAibo29 · « **Reply #20 on:** March 08, 2013, 07:33:24 PM »

Yay!

Mystearika · « **Reply #21 on:** March 22, 2013, 06:57:07 AM »

he is caught in the customs

they want me to pay a import fee

Crewella · « **Reply #22 on:** March 23, 2013, 06:08:48 AM »

This happened to me once. Not sure how it works in the rest of Europe, but in the UK I had to pay the customs fee (as the courier company has to pay it, so you have to pay them), and then apply direct to the Customs and Excise office for the amount to be refunded to me. I had to show paperwork from the original purchase, and then the correspondence detailing the repair as proof that this was not an import, but a returned repaired item.

Harper K · « **Reply #23 on:** March 23, 2013, 07:30:27 AM »

We just got an e-mail from invo saying that our pink pleo rb is ready to send home!- just one catch, Pokey isn't pink. She is green.

We are trying to clear that up

InmemoryofRomeo · « **Reply #24 on:** March 23, 2013, 02:45:15 PM »

Maybe Pokey got sunburnt on her little holiday :O

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Author Topic: clock Battery problem (Read 10607 times)