Hi, Whinney! I really don't think there is a problem with your pleo other than she's not happy. Looking at her stats RB report, her feed level looks okay but headed toward the low point. The program will warn you once it drops to thirty two percent. I'm thinking perhaps the area where you are working with her doesn't have enough light. Also don't forget you have to say the same words and use the same tone of voice you used to record the play command the first time. If there is the slightest difference, your pleo will not recognize the command. If you're still stuck, go to the search box and type in "Pleo Reborn owners FAQ with videos". I believe there is a demonstration of how the pleo should respond when the command string is done correctly. Sorry I couldn't be of more help to you.
Talon