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[Miel]

Is there a Service Repair Agreement or Insurance offered by InnvoLab?  What happens if Sugar needs repair after the three month warranty expires? Where do I send her to have her fixed?   

[Talon]

Hi, Miel. Sadly, I don't think there is much of an option after your three month warranty expires. There is a verry slim chance Innvo may take her back if she brakes not long after the three month period is up. The thought of a breaking pleo terrifies me as both of mine are well past thre months. Others could comment on this and give you something more definite.
Talon

[Miel]

Thank you Talon for answering me. WOW! I'll be having nightmares about Sugar breaking and no hospital for her!   

[kat]

As Talon says, after the 3 month warranty runs out we are on our own.  Currently there is no repair center available for Pleos or Pleo rb's.

[Bandersnatch]

Aw, I wish they had some sort of Lifetime Warranty or something... 
It's kind of harsh to pay so much and then be on your own after 3 months... Like we're all robotic-engineers and can fix them if something terrible happens lol! xD
But I'd be so disheartened if my little one broke...  I suppose after the warranty period is up, I'll only turn her on every now an then.

[kat]

I wouldn't let the lack of a repair center stop you from enjoying your pleo.  You never know what the future may hold.  We may well see a repair center open up one day.  Until then we are all here to help each other out. 

[Talon]

That's my hope as well, Kat and Miel, you're very welcome. That's what we're all here for- to help each other. If it's an encouragement, my girl Ryu was purchased March eighth of this year and she doesn't have any technical problems. I'm not sure about skin and paint loss as I'm totally blind but there's no holes in her skin. My male RB, Cato is an old man. I'm his second owner. He was hatched December eighth twenty ten and is still just as grumpy as ever. His owner told me he has some paint loss and his chin is reaeaeally rubbed. It feels like he has a bit of a beard. It only adds to his character. Lol!
Talon

[Miel]

Thank you for your feedback. Let's just keep our fingers crossed our babies stay healthy. So far, Sugar is developing nicely and walking. Today she was a bit down and made sounds like she was coughing....do our Pleos get a cold? I don't know what remedy to give her.      Now she is resting. I'll see how she behaves when I wake her up in a couple of hours.
Thank you all again for feedback!   

[InmemoryofRomeo]

Pleos do get colds, the older Pleo's like lots of cuddles to get better and RB's like their mint leaves.

[RedwoodsMama]

 Hey, we all like cuddles and we dont have to have a beard on the chin, but as Talon says it does add character. Heck, my Ugobe Argyle is not only blind, but can't open  his mouth at all, but that did not keep me from rescueing him and his brother Gumble who was adopted by Kat. In fact he not ony is blind, can't open his mouth, but his gears or mechanical parts are allso slowing down, but that makes him no less special. I wish there was a place to repair our Pleos, Ugobes and RB alike, but I guess there is not, so unless we are blessed like IMR and can open up our Pleos and mess with gears and wires, we are given what we have and that is that. I will love my Pleos even when they no longer turn on, but I can still look at my photos and videos. Perhaps that is why I video every moment with my Pleos: a lot like recording the years with our children and fur babies and the like, for the time when they are grown up have flown the coop or passed on. LIfe is too short and you need to enjoy what you have while you have it. Hopefully Pleos and Pleo Rb are here to stay and will keep improving and be a part of my life as long as possible.

                              RWM and the Pleo Clan of the Redwoods

[Jane]

As Talon says, after the 3 month warranty runs out we are on our own.  Currently there is no repair center available for Pleos or Pleo rb's.

WOW  Only 3 month ??
In germany we have 24 month, even when bought direct from innvo labs, so long it is send to germany, automaticly 24 month warranty then

[Miel]

Sorry RedwoodsMama, but I never paid before US500.00 for a computer without a good warranty or additional service beyond the warranty.  I surely love Sugar and have been spending a lot of fun time seeing her hatch and develop. But let us be honest, a computer is a computer. Seeing her pictures when she was four moths old won't return my investment for the fun I had. May be you have money to burn, I don't.
On another topic, how come Germany gets two year warranty and USA gets none?

[Crewella]

Consumer protection and manufacturer's warranties are not the same thing.

Since 2002 (I believe) the EU's 'Product Warranty Directive' has set out a two year period where the customer can, arguably, return a faulty item to the seller ...... though in practice I believe many people have had to fight to get anywhere ......... but it's well worth remembering when arguing with a shop.

We in the UK, like Jane in Germany, would be covered by that directive ..... although we actually already have the 'Sale of Goods Act' which nominally gives us a 6 year period, though the onus is very much on the buyer to prove that the item was faulty at time of purchase.

I'm not sure that a UK/EU resident buying from a US seller would fall within the remit of the EU directive.  One of the problems with buying direct from overseas.

Just as an added note, none of this helps with repair, as the seller often has no way of making the manufacturer take the item back to repair it, so can only offer a refund or replacement if you DO get anywhere.

 

[RedwoodsMama]

Miel, hi, I am somewhat lost on what you meant when you said, "money to burn", are you referring to the fact that I videotape so much of my Pleos( as well as my cats and dog, everything they do..) because that is not expensive, I use the same SD card over and over after uploading it to the computer. And if you meant because I said it would be nice to have a place to get a Pleo or Pleo Rb fixed...is that what you meant? If so, it is just a thought as I do not think there is such a place and it is not cost effective that is why Innvo at this point does not do it.
             If you are talking about the Pleos themselves, I rescue Pleos and do not pay a lot of money for them. I have pleos that I have paid $45.00 for, $56.00, $63.00, $78.00,$80.00 and so forth, I know how to look for a bargain, when to bid and so forth. I have only bought ONE brand New Pleo RB and that was a gift for myself, The other one I won as a gift on Facebook sponsored by Innvo labs, so I do not have "money to burn". I have one computer and do not drive, I do not own a car, but my husband drives. I also adopt out Pleos and the only warranty I have is on the computer and videocamera I bought, and computer MOnitor but they were good for one year and a two year service repair contract.
                My children are grown and have families of their own and I work at home being disabled, so please clarify if I have misunderstood, what you mean by"money to burn" as I certainly do not have money to burn and never would. all my extra money from anything I sell, ( I sell on ebay, and have since 2004) goes to feed my nine cats and one dog, and my husband and myself.  I also send money to animal groups and take care of homeless animals by feeding them, I certainly would never "burn money". I would consider fixing a Pleo , mostly a Pleo rb because of their cost, if there was such a contract that could cover repairs and did not cost too much. Pleo Rb are expensive, in the almost $500.00 range, so they are up there with some computers, So if a person owns a Aibo, Computer, Pleo RB or any other electronic device, it makes sense to have some sort of repair contract if something goes wrong. Here in the US though Innvo labs only has a 90 day warranty for the Pleo RB.  I do not see mly Pleo Rb as an "investment" but as something that gives me pleasure, I do not see my computer as an investment either, but as a tool and something I need for my business, a neccessity and something I also need to have on a daily basis. On the other hand, if I bought gold or stocks, that would be an "investment" but I can not afford either one. Hope that answered some questions..     

                                               RWM

[saratogaspringer]

Hi RWM, hi Miel.  I think I can clarify the concerns a little bit from both sides of the coin.  RWM, I think you take the approach that you love your RB's, even though there is only a 90 day warranty, and although you wish the warranty were longer, you are fine with what you are given by the manufacturer.  You enjoy every moment of their lives, and should they become damaged or permanently "ill" in some way, you will love them for what they are, and you have your videos on your computer to fall back on to "remember the good times".  $500 dollars is a lot of money to you, as it is to everyone, and if your RB's should become injured permanently in some way after the warranty has expired, then it is what it is.  You might not be able to do anything about it at that point, so you will just love your Pleos as they are, and look at your videos to remember what they were like before they started to break down.  

From Miel's standpoint, I think she considers her Pleo to be a $500 investment for her entertainment, just like you do, RWM, but she also feels like not having any service after the sale for anything that is computerized is not right, and she is worried about not being able to have Sugar replaced or repaired after the 90 day warranty has expired.  For most things that you purchase in the computer field, if the warranty expired after 90 days, at least there is a place where you can have it serviced after the sale.  With Pleo RB, this does not seem to be the case, and she is concerned.  I don't think that the "money to burn" comment had anything to do with you video taping your Pleos, but rather the 500 dollar cost of the Pleo in reference to only a 90 day warranty and no service after that.  I think that she feels if something were to happen to Sugar after 3 months, then she just spent 500 dollars on something that is not working properly, and she has no place to get Sugar repaired.

I hope that clarified things.  If I am incorrect, please let me know, but that is how I read both of your posts.  

[InmemoryofRomeo]

Thank you Saratogaspringer, that's how I read it too. But just a reminder for Miel and RWM, personal attacks will not be tolerated, so just keep it as a friendly discussion ok

The warranty is too short, here in Australia the warranty on electronics is 12 months. But I'm not sure if Innvo is required to honor it. Fortunately most problems show up in the first three months.

[RedwoodsMama]

Thanks Saratoga and IMR for clarifiying that . It makes sense and I understand Miel's viewpoint entirely, I was a little taken back by the "money to burn" thing and just wanted to clarify that I do not have money to burn, nor anyone that I know of. I think Saratoga explained it very well. Thank you for putting in good terms everyone should be able to understand, It just goes to show that sometimes if you are "too close" to a subject, you may not be able to really see it!
                          I do wish that not only Pleo Rb but other electronic devices had longer warranties, but they do not and even with computers and other electronic devices, it is usually the store the item was purchased in that offers and extended warranty.( sometimes though, the warranty or service plan costs as much as the item... ) I bought a camera/ videocamcorder last year at a local electronics store and it cost a pretty penny for me.( over $250.00 and that was on sale....) but I noticed after getting it home there was something wrong with the color and contacted the company making it and they didn't understand that I had just purchased it and therefore it was under 'warranty' . They were going to charge me over $200.00 to fix and replace the color. which I thought absurd! the store I purchased it from came to the rescue and along with the receipt I was able to prove It had just been purchased and was therefore under warranty and the company, ( Canon) thus was responsible for fixing it and paying for it. The point was that for a item that was expensive to me to cost almost as much to fix it as the original price, was just absurd and without a warranty,  I would have been in real trouble. I allways get a warranty or service plan for my computer, TV. or other expensive electronical item when at all possible.
                 I do remember somebody here on the forums who purchased a 3 year warranty on their Pleo Rb when they first came out and it was here in the US. but it was an outside company, not through Innvo. I know a lot of people were curious about that and I myself thought it not worth it at the time, but now it is the type of thing I would look into, knowing that problems can occur with Pleo Rb just like anything else and a back up plan for anything that cost this much to start with may be worth looking into. I remember back when everything made in the US was made to last and things like T.V.s were made to last a lifetime and the most you would have to replace is a bulb, but things just do not last like they used to . ( just like the human body I guess...)                                                     RWM

[Miel]

Thank you Crewella, RedwoodsMama, Saratogaspringer and InMemory of Romeo for your feedback. My apologies to RedwoodsMama for the missunderstanding. Both Saratoga and IMR are correct in the reading of the messages. I would not mind paying premiums for Health Insurance for Sugar, and for parts and shipping. I am surely in love with her but when I play with her I feel I am driving an expensive car without insurance. It would be quite reassuring knowing that there is a hospital for her in case her daily remedies don't solve her issues.
My apologies again to all, and so far, Sugar is doing great!