Topic: my rb's neck broke (Read 5897 times)

bonus41 · « **Reply #25 on:** January 06, 2012, 07:50:00 AM »

I sent a message to innvo saying from Canada shipping to hong kong is $128 in a small box

and also wrote if she got repaired will she develop problems again or skin issues as the skin is really peeling on the neck but they have not got back to me overnight I think they got fed up with me

Crewella · « **Reply #26 on:** January 06, 2012, 09:02:09 AM »

Bear with them - it's a small department.

RedwoodsMama · « **Reply #27 on:** January 06, 2012, 11:27:53 AM »

yes, they are a small department. Also there is not a lot to do with the skin, my brand new one had skin on tail problems, normal, and Baby Ruth has skin comming off her neck so I will just put some colorful tape there to protect from rubbing from necklaces, or clothes, it is normal most of the time. They will help you .

RWM

bonus41 · « **Reply #28 on:** January 06, 2012, 11:34:29 AM »

still no reply I'm getting kinda worried

... i wounder if i accidentally pressed reply on my email instead of actually going through there site if that makes a difference?

Edit: i did go under "reply" on my email account would they still receive it?

kat · « **Reply #29 on:** January 06, 2012, 04:00:28 PM »

Yes they will still have received it. You will need to give them a bit of time. If you replied to Ben Fok he is in Hong Kong and they are on the same time as me here in Perth Australia. Also today is Saturday in Hong Kong and Australia and I know they don't work on the weekends. You will probably not hear back from him till Monday. So you will need to wait a couple of days.

I know the waiting is hard but have faith he will get back to you and I'm sure you will be able to work something out.

Bob the Pleo Forums

Author Topic: my rb's neck broke (Read 5897 times)

bonus41

Re: my rb's neck broke

Crewella

Re: my rb's neck broke

RedwoodsMama

Re: my rb's neck broke

bonus41

Re: my rb's neck broke

kat

Re: my rb's neck broke