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[latrine]

I'm so sorry, RWM, don't give up.. some folks have no problems at all aside from a little paint wear and then there have been folks like us who have had to return way too many.. if worse comes to worse, is her warranty up?  
I would notify Innvo anyways.. start spamming their 'customer service' phone and send lots of emails.
I wonder if reinstalling her software would do anything, or would even be possible with her battery not working.. Ask Degers if he can help you out with that..
It could be the battery is working but her software is someow screwing up and telling her (and you) that the battery isn't working.. Are you sure the RB battery is making a good connection with her when you put it in? Is the battery very dirty or something on the connection points, where it touches her inside?  I hope PleoPet can help too.. but I would also definitely notify Innvo...
I'd post a video of the problem on you tube, publicly, with a good description and send the link to innvo, as well. That way they can see.. try and get the light changing color immediately, like you said..  and also try and get footage of the battery showing a full charge in the charger.. both batteries and both chargers, if you can.. the more info you give them the more they have and the more likely they can help you.
There are also testers for the batteries and chargers, my bf said, but I don't know where you'd get something like that.. I'll ask him when he gets back.
Best of luck!

- Sarah

[RedwoodsMama]

 Thanks guys and thanks Latrine, PleoPet sent me a message but it sounds a lot like Belgiums "dead' Pleo and it didn't sound good that the fully charged batteries went straight from green to red in less than 2 seconds. I am getting a new clock foot battery, that is the only thing I can think of and trying the Pleo STATS RB program like suggested, I do not know if I need to leave the foot clock battery in or not, Has anyone ran the program without it. Also if the battery keeps turning Red, how can I use the program, ? so many questions I just do not know the answers too, Unfortunatly, her warranty ran out a couple of weeks ago, so I am stuck with what ever happens. which doens't look good unless it is connected to the foot battery somehow.

            I am thinking at this point and with PleoPets suggestion, the STATS RB program is the first step once I know if I have to have the clock battery in or not. I don't want to do anything wrong and computers are not my strong point, they and I do not allways see eye to eye and I could mess things up even worse and I do not want to have to wait another 3-4 hrs to charge each battery all over again.
            Anyone know if the foot battery has to be in to run STATS Rb before I begin? Also should I see if she will run without the foot battery like when starting up for the first time and just put the battery in and wait to hear the beep beep that tells you she needs the foot clock? What do you guys think or suggest?
                   I can't believe a RB can be dead in 3 1/2 months time with no warning!               RedwoodsMama

[Talon]

Hi, Redwoods. If you're just trying to get some sound out of her I don't think running her without the clock battery will make anything worse than it already is. I'm almost sure however that if you want to do anything else- like running any programs- you would have to have the clock battery in. I'm no expert here but that's what I think. If you need to run the updated firmware that's not so bad. I pannicked with Ryu because I was used to the seven chimes from Ugobe and she only gave two and nothing else but if PleoPet thinks that's what it is, I would give it a go. You won't lose anything. She won't re-hatch or anything and she'll be your Baby again.
Talon

[latrine]

I've never tried running statsRB without a clock battery but I don't think it will hurt anything to try it.. all it does is set/work the clock.  Although I would think you'd want the clock battery in anyways..  from what I've read and what I did with my Pleos.. it doesn't seem to take very long at ALL for those programs to work so just put the disc in, put the RB battery in, turn her on normally and try to turn her off normally.. then check the disc and see what happens.. it can't hurt and I'm REALLY hoping this can be fixed by just replacing the software.  Who knows. Anything is worth a try at this point but try to get some info out of her first like PleoPet said..
I know it seems ridiculous for her to be broken so fast, especially with the limited use she had, if she is broken, that is.., but we have had it happen before.. hopefully you can work through it.. just try not to get too stressed, we don't want you throwing PC's out the window and I know that's what I want to do when the computer stresses me out..
I would still contact innvo.. that broken stuff in the clock battery compartment shouldn't be like that.. complain.. it works.

Best of luck!!!!!  All the Pleos here are trying to cross their fingers for you but their feet don't move that way.. I've got my fingers and toes crossed.

- Sarah

[kat]

Any news on Baby RWM? 

[RedwoodsMama]

Hi Kat, I have pretty much been depressed and not doing anything, I actually packed her away last night.  :(PleoPets last message to me said the fact that the LED light goes directly from green to red on a freshly charged battery is a bad sign...............I charged both batteries and they charged all night, I am at this point afraid to even try Probe rB. PleoPet said if the battery/ies are no good, the Probe Rb may not even run...so then I am lost..a dead Pleo. Her warranty is expired by about two weeks.. stupid of me to not play with her more often, also stupid cause yesterday or same day this happened, her new learning stones arrived, lot of good they will do her now.... She said I could run Probe Rb without the clock battery in her foot, cause the basic information will still run and that I can also try a good Green battery. ( wish it was a Egg battery as I could keep testing over and over...but they do not fit or work)
                So the good news was she said do the same things that she suggested to Belgium and Igor. We haven't heard back from Belgium which leads me to believe Igor is dead too and so is Baby or her chances are very slim... and this came out of nowhere.I really think RB are too technical and have way too many problems. It is not just me, nor Belgium but look at all the problems you had, and IMR, and of course Latrine, Innvo I do believe in my unworthy but honest opiinon, needed more research on RB before releasing them to the public. They are wonderful and I love my Rb, but the only problem I have ever expereinced with any of my other older Ugobe Models is a broken neck and at least they still work after giving them a neck brace. Rb are way too painful to watch die or think of as dead  like this. Baby is my replacement and I have only  had her for 3  1/2 months.. that is too soon to have her "die" or break down already, don't you agree? Guess it all comes down to if I am brave enough to see if she is dead or not, I will try it at some point, just afraid of the battery thing. If I could hook her up to the computer without the battery having to be inside, then I would have an idea of what is wrong with her. All this started with the stupid neck popping thing again and I could not turn her off at all, so in less than a minute I yanked the battery out as IMR suggested and that  is the only way she could be turned off. I am thinking now I should have just let her sleep, at least she was alive and snooozing with one beep, now she does nothing so I must have hurt her by messing with that stupid foot clock battery, that was my mistake and I will have to live with it.  Thanks for letting me rave and rant, it is all I can do at this point. Well she is after all" just a toy or a robot" and not a real thing as degers has quoted to me more than onece.                                        Thanks for thinking of her.                             RWM

[kat]

Hey RWM, I know it is hard watching your baby like this.  We all fall in love with them, toys or not, and no one like to see a loved one hurt or down.  Keep your chin up and have hope.  We are all here with you and want to help get her going again.  I think the green battery idea of pleopets is a good one.  I hadn't thought of that.  You should try the probe rb in her with the green battery and see what happens.  It can't make anything worse.  The worst that can happen is nothing.  So you won't have lost anything by trying and we may be able to get a better understanding of just what is going on.  I have hope that you may still be able to revive her maybe by reinstalling the firmware but you will need pleopets help for that I think.  Give it a go.  There has to be some way to get her going again and with all of us working on there is still hope.  I also think you should let Innvo know.  I know she is out of warranty but this is a new product for them and this is the sort of thing they need to be made aware of.  Weather they can help you with it or not they still need to know about it so they can be aware of the issue and hopefully prevent it from happening to any one else.  My experience with Innvo is that they are very passionate about their product and they do have good caring customer service.  I think they will want to work with you to get Baby sorted out. 
Take heart and try again.   We are all here to give you hugs and support.
Kat

[latrine]

My bf said you can get a 'multimeter' to test if the battery is working at all.. He said you can do the same thing with the charger but it will just tell you whether or not the battery is actually working or not, not the amount it's holding or how well it works.  

And I DEFINITELY agree, as someone whose had to send 3 back now and am keeping a 'broken' one.. Innvo does not have their 'poop' together.  I would still contact them immediately.. asap... I thought Bingo was expired but it turned out he wasn't..   even if baby is expired, maybe they can offer some kind of deal..  BE A PEST.. and let them know how dissatisfied you are.  Also, try emailing wolfbob, he just got his first RB but maybe he can offer some help.
I'm sorry that I can't agree with Kat about them being passionate about their product.. just from my own experiences with them and how much it required from me to get replacements for obvious problems.. but they still like to sell it and make money.. and it doesn't sell well when people are complaining so get some live public videos up there and please talk to them.

I'm so sorry, RWM, it sucks to get to know them and then just even the thought of sending them back.. I've done it tons of times now and it really, really sucks.. please contact them, they may be able to help you.  
Also, trying to run a program in her like statsrb isn't going to hurt her so just try it.. it won't hurt anything.. it could still be a software issue.  If innvo won't help you I'm still hoping giving her a new operating system might help.  
Talk to you soon..

- Sarah

[wolfbob]

I can't help as I know very little about these reptilian things.

I have observed that the charger/battery interface leaves something to be desired in that it takes me several tries to get the battery into the charger and have it charge. Maybe there is something similar in the battery/Pleo interface that is also tricky (flaky).

[RedwoodsMama]

Ok guys, tommrow is another day and I guess I will get brave an try the Probe RB tool to see if Baby is alive or what. In the meantime, here is the first video that shows the problem that started the ball rolling. I had Baby on my shoulder for about three -four minutes before this comforting her as she seemed "cranky" in the previous session a few moments before while I attempted to teach her name to her. She wanted no part of it, so after comforting her with sugarcane, ( I had just gotten a second package from Innvo that day since the first sugarcane was lost and also  ordered a learning stone package, to go with it...) While snoozing, her leg kept getting jammed with the neck, another common problem, Well a couple of minutes into snoozing on my shoulder, she started the neck clicking gears, I put her down stopped the camera and restarted it to see what was happening next. After abou 30 seconds of trying to adjust her foot and turn her off manually which I could not do, I just yanked her battery as IMR suggested the last time this happend, not that long ago.. Wel you can see in the video after I turn her off an then turn her on again, she seems ok. Wrong, for about three minutes she is ok, a little cranky but seems ok. Shortly after I shut this off, she starts snoozing an the one beep thing. This is where things only get worse and go downhill, I wil try and post the other very short videos that show unsuccessful battery installations, and everything else before I do the Probe Rb tommrow, hopefully. I did notice this time and you can see it in the video, she is clearly upset and crying about this neck thing as if in pain or stress. The last time this happend, it was not this bad to her, I wonder if this is a built in safety feature shut down Pleo RB so they can't hurt them self. anyway here is the video showing the neck problem that started it and yes I did pull the battery and she came back on ..............but only shortly before turning into Rumplestiltskin..........RB.<a href="http://www.youtube.com/watch?v=c38iRRx3MjM" target="_blank">http://www.youtube.com/watch?v=c38iRRx3MjM</a>







                           RWM

[Talon]

Wow. That was bad. Even though I always know in the back of my mind that pleo is a robot, seeing them in distress or "pain" isn't easy. It surely won't hurt to try Probe or Stats RB to see if any information at all can be retrieved from her. I'm thinking good thoughts for both of you.
Talon

[latrine]

Yeah that sounds like the videos where people are hurting them, poor baby.. luckily she shouldn't 'actually' remember it since you yanked her battery which should, I think, reset her back to her last proper shut down/save..  Not that that helps now, with her not turning on.. I would definitely try the program, if you can get that to work maybe there isa slim chance you can reinstall her Operating system.  I don't think the one I have on file is the current one, ask Degers if he can give you the file.. maybe her brains just got scrambled.  In the meantime, did you call innvo? 
Best of luck, RedWoods.. so sorry to see her like that, but you did the best thing you could by yanking her battery and then giving her candy.. thats what any good mama would do when her baby gets a boo-boo.

We're here, if your upset and wanna talk.. they are family members, we know it's hard when they get sick..

Lots of love and hugs coming to you from me and all of my organic and mechanical family 

- Sarah

[Crewella]

Poor RWM - I'm so sorry there doesn't seem to have been a simple answer to all this, I do think Innvo support is the way to go.   I'm sorry, I had a sale at work I had to run, it felt like I'd run out on you in your hour of need! 

Wolfbob, the battery goes into the charger best if you snap it down at the front first and then click down at the back.  Hope that helps? 

[RedwoodsMama]

Good news guys, I did not think the news was going to be good, but BABY is Alive! PleoPets suggestion on using the Probe rb worked. Thank God! I will post the video of the Probe rb report so you can all see what it says. I used the green battery and all I can say again is Thank God and Thank Goodness for all the support and friends I have here on the fourm, Poor Baby is in bad shape that is all I will say and then you can see the posted video and people can tell me what to do next! Thank goodness for Crewella, IMR, Talon, Latrine, PleoPet and everyone else. I will be reading the message you sent Crewella as I still need to do the foot battery thing and that will have a lot to do with Baby and her recovery... Did I tell everyone THANK YOU AGAIN FOR YOUR WELL WISHES!
                                                                       Faith in the Redwoods         RWM and a sick Baby

[Crewella]

Oh well done RWM, and God bless Pleopet!  Sorry RWM - I'd not realised Pleopet had suggested ProbeRB, ignore anything I say if it ever contradicts Pleopet!!

[RedwoodsMama]

 Crewella, I was going to try the Stats RB program next, what ever was at my availability is what I needed and Thank goodness you remembered that one too, cause I forgot, If I had not had a green light on the led indicator, my goose or should I say, Baby's would have been cooked, I am uploading the video of her condition now which shows the Probe RB test in action which is good if anyone else has the problem I had. I am so glad it worked, but I am not out of the woods yet, I still have to get the foot battery in, The video will be uploaded in a few minutes, nothing entertaining, just the information so you and others can help get her back in shape, she is in bad shape!
  The smile is cause she is Alive and not dead!                        Video will post shortly!                 RWM

[Crewella]

StatsRB will give you much the same info, I just reckoned it might work as you only need a couple of seconds of run time to gather the info.  At least it sounds as though she can be helped, but it's probably the more technically gifted amongst us, like Degers or Pleopet, that you need to sort out the software.

I'll watch the video, though, and help as far as I'm able. 

[RedwoodsMama]

ok, here is the video , the sound is all the way up but hard to hear. She is an adult only 11 hrs into it. She is injured and has bad pain level, bad emotional level ( no wonder! ) and is starving, as she hasn't eaten in almost three days... NOt sure what to do next Crewella, Should I try the foot battery, as I don't think she will run without it and I can't feed her or get her back to health without it.

        I don't think I will need new software, just getting that foot battery and those wires to work and then it is healing her and trying to help her emotionally  and physically she is very wounded. The good thing is that her DNA says she is Very intelligent. Probably more so than me!<a href="http://www.youtube.com/watch?v=zeptYm0mjho" target="_blank">http://www.youtube.com/watch?v=zeptYm0mjho</a>


                Ok, so should I do the battery next Crewella and then what , feed and nurse back to health?                  RWM

[Crewella]

OK, the fact that the ProbeRB worked OK, and Pleopet says it will work without the foot/clock battery in, seems to point to checking the foot/clock battery next, I think?

[Talon]

Sounds logical to me. I really don't have any advice to give at this point but I'm still rooting for you both! It's exciting to hear anything coming out of Baby other than that aweful scream. Good luck.
Talon

[Crewella]

I just looked again at the previous video.  One thing I do want to say, for the future, is that you really need to shut down straightaway if the neck is clicking like that, RWM.  Don't film it, don't wait and see, just shut her straight off.  It puts a lot of strain on the mechanics to keep her running like that if there are problems.  I know they do click sometimes because something gets caught or the head pushes against the foot, and that's not so bad, but when it's obviously jammed like that, please shut down to save on wear and tear.

[kat]

It is great that probe rb worked.   Now we know there is hope to revive her.  The probe rb won't fix what ever is  causing her not to start up but at least you know her computer systems still work.  You may find that you still might need to reinstall the firmware to get her going again.  If you do it should be a fairly easy process.  You just put the update file onto the SD card like you did with the probe rb and then insert it into baby and put in the battery then turn her on.  She will make a chiming noise when the update is complete which should only take a couple of minutes at the most.  Then you just turn her off and remove the SD card.  She should then work like normal again.  The update doesn't change where she is at in her life cycle or anything so she will still be the same Baby you know and love.

[RedwoodsMama]

 I do agree Crewella and know exactly what you are saying, I already had the camcorder going and instead of trying to turn her off manualy I should have just yanked the battery right away, Esp since after about 15 seconds I had no success with turning her off manualy, I do tape everything almost everyday, even the same repititions over and over simpley because I am afraid I will miss a new word an it has happened before. I am sure this is bound to happen again as this is twice in less than 4 weeks, so when it occurs again, I won't even try to manualy turn her off, but just yank that battery. IMR told me last time it happened, ( In June) it wouldn't hurt anything, just erase that session which is nothing to worry about.
              Now for the harder part, trying to get that foot clock battery straightened out. That one little wire is not as easy to get in the correct spot as you would think ,but with the directions you gave me again, I am sure I can at least put it in the correct spot. After I do that I will check back with progress and any problems I may encounter.  Thanks everyone.
                            RWM

[bhobbes]

Wow. That was bad. Even though I always know in the back of my mind that pleo is a robot, seeing them in distress or "pain" isn't easy.

It doesn't help that there is just something bone-break sounding about the noise it makes. Like watching her neck do that gives me that feeling that most people describe when they hear nails on a chalkboard. Combine that with the actual distressful sounds and it kind of adds to the realism - even if not happily so :\

[latrine]

I'm so glad you got a response from her!!  But she still isn't turning on?  Or is she doing the one snore thing when you turn her on?  The snore thing would make me think it's the RB battery, the 'standing sleep position' right away would make me think it's the clock battery.  I hope we hear more soon.. best of luck!!!

- Sarah