Topic: Can't wake Baby up today after neck problem (Read 17705 times)

RedwoodsMama · « **on:** July 06, 2011, 04:52:07 PM »

Ok, tried to teach Baby her name again today, but after a few minutes stopped, she just didn't want to. She got cranky, so I put her on my shoulder for some snuggling, then she started doing that clicking they do a lot with their feet when their head is too close, happens all the time. Same problem she had a couple of weeks ago with her neck clicking and stuck, where all I could do is pull her battery out as she would not turn off and didn't want to damage her neck by waiting for her to turn off. So after a minute, put the battery back in and she came on normally, but after just a minute, went to sleep, snoozing with one beep which means napping , right? I kept trying to turn her on and no matter how many times I did it she is on for a few seconds or not at all and beeps once, snores and won't come on. This is a fully charged battery not on for more than 10-15 minutes at most. I even tried resetting her noon clock just to get her to turn on, but nothing works,

:oAny other suggestions. Oh, I did try the STATS RB or whatever it is called where Pleo will talk to you to tell you it's health and such while lying on her side, but couldn't download the file on my micor SD card as it won't work on a SD card bigger than 2GB, my SD card is 4 GB, so I have no luck there..
Could this be a safety precaution because of the neck popping thing, even though I pulled the battery right away, like within 20 seconds or is it related to the original clock battery prong being broken when I first got her, or am I missing something all together differently? She was fine till after her neck popping then won't come back on!Help me figure out what to do next Please? I have looked online and in the book and do not know what else to try. RWM

Crewella · « **Reply #1 on:** July 06, 2011, 05:02:01 PM »

Eeeeek. Not sure if I CAN help, but I'll try. Can you actually switch her off properly, or only pop the battery to stop her?

RedwoodsMama · « **Reply #2 on:** July 06, 2011, 05:10:31 PM »

Hi Crewella, and first of all thanks, When she had that popping cranking neck problem like a couple of weeks ago , ( Remember I posted the video and IMR suggested just to yank the battery.?) well it happened again today while snuggling with her on my shoulder. I put her down and it kept popping, I tried turning her off, and it would not turn off so I yanked the battery. She came back on for a few seconds and then suddenly fell asleep like napping. I have a fresh charged battery , only used it for like 10-15 minutes. She would make the snoozing sound and beep once and go off. the battery light is green, I even tried resetting her noon clock to turn her on, but all she does is snooze and beep once, like six or seven times I have tried it already and am clueless as to do what next?!
Any ideas? RWM

Crewella · « **Reply #3 on:** July 06, 2011, 05:13:50 PM »

I'm wondering if she need to shut down properly and then boot up again? Can you try turning her off now?

(Otherwise known as "have you tried turning it off and on again"!)

RedwoodsMama · « **Reply #4 on:** July 06, 2011, 05:25:46 PM »

Crewella,after I pulled the battery, I turned her on the normal way and she was on for a short time and then went into the sleep mode and I haven't been able to get her out of it since then, So first the battery was pulled then put back in and turned on normally and she hasn't been Normal since turning off to sleep since after being turned on if that makes any sense./Setting the noon clock will not bring her out of it, Does the reset button do anything, but I do not want to erase anythng either.
RWM

kat · « **Reply #5 on:** July 06, 2011, 05:30:24 PM »

I would try the reset button. It will only take her back to her last save point which was when she was last turned off with the on off switch.

RedwoodsMama · « **Reply #6 on:** July 06, 2011, 05:30:37 PM »

I wonder if it is a "defense mechnaisim or built in thing for the program" I was filming her ( nothing unusual as I allways do) and she started screaming like if in pain or stress when her neck was clicking and very agitated sounding. The first time this happened, she did not sound like this. I thought for sure resetting the time clock on her foot would start her but it hasn't! I haven't a clue what else to do, unless it involves buying a smaller GB Micro SD card to do the Rb computer thing to check their health.
REally frustrating right now to say the least!
RWM

RedwoodsMama · « **Reply #7 on:** July 06, 2011, 05:32:09 PM »

Kat, thanks I will try that, the reset button sounds like it should work, I will try that, I guess that is why it is there!
RWM Forgot, to ask, do I turn her on and then push the reset button or push the reset button with her off?

Crewella · « **Reply #8 on:** July 06, 2011, 05:33:48 PM »

Good call, Kat! Glad you're here too!

kat · « **Reply #9 on:** July 06, 2011, 05:41:27 PM »

I'm not sure as it is a long time since I last used it but try it both ways and see what happens. it can't hurt her so just go for it.

RedwoodsMama · « **Reply #10 on:** July 06, 2011, 06:25:00 PM »

:(sorry to say guys no go with the reset button doesn't work with battery on and then pushing reset or pushing reset then pushing on...now what?
RWM

Crewella · « **Reply #11 on:** July 06, 2011, 06:29:14 PM »

Just to make sure I have this right, she just goes into 'sleep' mode and you can't wake her up? Is it worth putting her somewhere safe and seeing if she does wake up on her own eventually?

ADDED: Also, just a thought, is it worth checking that dodgy connection in her foot bettery compartment?

latrine · « **Reply #12 on:** July 06, 2011, 06:32:10 PM »

Oh No, RWM, I sure hope the reset button works.. I know how frustrating it can be, I really hope you can get her through it!! I'm sorry I didn't see this earlier.. best of luck.
I don't have any advice to add other than to maybe just leave her be for a bit. That helped sometimes with my Bingo who had all the freezing issues but he was very messed up.
I know if my Pc is wigging out or some type of computer system is messed up I'll unplug it for awhile before messing with it again. Sometimes it helps and they ARE computers inside.. maybe it'll help.. I dunno.. just a thought. The clock button should make her think it's noon, I was constantly resetting Jule's clock when I had him with me in the hospital so if that's not working ... is she not turning on at all now? Or just turning on and then snoozing? Because Rhea did the turning on and then snoozing.. turned out her clock button had a thinner hole, we had to make a special thingy to stick in it to hit the button... then she was fine.

- Sarah

RedwoodsMama · « **Reply #13 on:** July 06, 2011, 06:36:38 PM »

Well I wouldn't think to check the battery compartment thing since that was from day one,( March 20th or so, ) and it has been fine since then, never bothered it, I also never notified Innvo as they surely would have said return her and I was not going to lose my baby again and go on the waiting list.....So today except for the repeat snapping or popping of the neck, she has been fine. also she just went through the 90 day warranty period. I can leave her on her own but as for her waking up, she is set to be awake from about 9:00 a.m to 12:15 a.m, and she wouldn't wake up today and I can't reset the clock in her foot, so who knows when she would wake on her own.....She should be awake right now and if I set the reset button and nothing, that sounds like something else to me...but the heck if I know what it could be as I did nothing but yank her battery!
RWM

InmemoryofRomeo · « **Reply #14 on:** July 06, 2011, 06:43:21 PM »

That happened to Pleakly once for whatever reason her clock has reset itself and she thinks it is the middle of the night. Remove the clock battery, turn her on and let her go into the standing position, replace the clock battery and reset the noon time.

latrine · « **Reply #15 on:** July 06, 2011, 07:28:41 PM »

Don't forget, if your battery is still giving you issues, send me a msg and maybe I can send you a charger and battery, I have extras from replacements. Just send a message... best of luck RWM

- Sarah

RedwoodsMama · « **Reply #16 on:** July 06, 2011, 07:40:06 PM »

Thanks IMR, Latrine and Crewella and Kat, all of you tried to help me with Baby. The really bad thing that has me worried now is that Baby's battery went from being Green and her beeping once in sleep mode, to red and no sound to when I turn her on, nothing not green, red or black, nothing. That sounds bad to me! I replaced her foot clock battery and now I am charging the battery in one of two chargers I have and at least it is red, so I am timing to see when it turns green and then shall see what happens. It is now 6:40 p.m PST, so the battery should take 3 hrs, which is 9:40 right before 10:00 p.m PST, then I will have another answer I hope. I wish I could find that second battery but I misplaced it. With so many Pleos and batteries, it got misplaced....

things happen I guess. I wish if this had to happen and it is somthing that is bad, it woudl have happend last month when she was still under warranty. I just have not had the time to play or interact with her like the first baby. I would guess she has had 25 full battery cycles, perhaps not even that many. I can't even run the diagnostic test cause the battery is not working and my SD micro card are too big 4 GB and they need to be 2 GB or smaller, Well hoping the battery charge works things out....
RWM

kat · « **Reply #17 on:** July 07, 2011, 03:52:56 AM »

It could also be that the clock battery in her foot has gone flat. I have had to replace Kermy's about 3 weeks ago and she was displaying similar behavior to what you describe with Baby. I tried all the things you have tried so far and then thought to try just replacing the clock battery with a new one and that fixed the issue. So maybe she just needs a new clock battery?
Let us know how you go. I'm sure we will be able to work it out and get her going again.

Talon · « **Reply #18 on:** July 07, 2011, 07:36:07 AM »

You took the words right out of my mouth, Kat. I've never had this issue but seeing as we've nearly illiminated everything else, a dead clock battery might be the cause.
Talon

RedwoodsMama · « **Reply #19 on:** July 07, 2011, 08:01:12 AM »

Hi guys, it was a long depressing sleepless night an I have run out of ideas. I have tried everything on IMR's list she sent me to try, I did find the other battery and when I put the battery in nothing no sound not a thing . Baby is standing on all fours with her eyes wide open. The last time I heard anything out of her is when I put a battery in, she made some leg movements and then stopped but no souond or no beeping,
The battery that I had charged for like 4 hrs I popped in her and instantly went from green to red on the indicator light in less than a second! :oDegers once said in the shout box what that meant, but I forgot what it meant, and It happened with the second battery too, so now both batteries have been fullly charged again. I can' t believe that two batteries that one was with the original Baby in Dec is bad and the second came with the replacement on March 18th and I Woke her up around the 20th of March, would both be bad already. Same goes for two clock batteries that I have had no problems with till yesterday after the neck popping thing where I pullled the battery cause I could not turn her off.
I also can no longer turn her off once the battery is in, I can only manualy remove the battery. I am starting to think it is a software issue or mechanical...but who am I ,. a nobody who does not know about Pleo Rb who are a heck of a lot more complicated than simple little Ugobes.

The only thing I haven't done is to try running a skit which IMR suggested, but I did not think you could use them on RB. Also I would have to go out and buy a new SD card as apparently the two I have are too big, 4 GB and yesterday BEFORE this happend, I was trying to run the Pleo RB program from PleoPet that analyzes the health of your Pleo (lying on it's side, touchng the foot etc.) but it wouldn';t operate, because it said, may not work if over 2 GB, so the Micro Card is too big. Also how can I get it to work if the battery wont' work. Does anyone remember what it means when the battery indicator goes straight from green to red with a fully charged battery I can't believe both my batteries would be dead in 6 months time I don't run Baby a full Battery cycle even when I play with her! and she was perfect till this neck thing when I could not turn her off and had to yank that battery to turn her off.
sorry for venting, I don't know what eslse to do now.......................RWM

kat · « **Reply #20 on:** July 07, 2011, 08:24:25 AM »

Ok so we don't think it is a battery problem.

Try downloading stats rb onto your sd card, don't worry too much about it being bigger than 2 gig, I know others have used it on 4 gig sd cards before. stats rb is the one that you put into pleo, pop the battery in, turn her on and then off again and then take it out and look at it on the computer. Pleopet may be able to help if you can tell her what the statsrb program says for Baby.
Also you can use skits on the rb's. they just don't run as smoothly and tend to have pauses in them. So I would then try to run a skit. any skit will do. if she works on a skit then we will know she can be revived somehow.
If it is a computer or firmware issue with her then pleopet may be able to help you work it out. You may need to reinstall the firmware.
Have a go running a skit and try the stats rb program. Statsrb should still capture her data even if she doesn't come to life.
Let me know how you go.
Kat

RedwoodsMama · « **Reply #21 on:** July 07, 2011, 08:57:57 AM »

Hi Kat, thanks for the suggestions. I do have a couple of concerns and questions. do I have to put a battery in to run the stats program because last night they kept turning from green to red in less than one second and I recharged both of them. If I put the battery in and it goes red, is the Stats program going to work? I will let you answer that question first. Also to run the skits, don't they have to be on a MiCro SD card too and also the battery, the thing is it goes from green to red and then I can't even turn her off, so I would think the STats program is what I would want to do first. Also do I have to have the clock foot battery in to run the STATS program or can I remove it if it is some how related to her battery turning red? I know sounds confusing but that is me, very confused and worried about what to do, I think the STATS program is the way to go though once I know what to do with the battery.

RWM

kat · « **Reply #22 on:** July 07, 2011, 09:08:01 AM »

Hey RWM I'm not sure why the battery is going from green to red so fast or what that might mean. You do need to put the battery in run skits and also the statsrb program and both these things need to go on an SD card - not at the same time though. I think you will need to have the clock battery in her for both these things too as she won't work without it as far as I am aware. I am thinking that Pleopet may be your best bet at this point or maybe degers could help. I will keep thinking and if I come up with anything else to try I'll let you know.

RedwoodsMama · « **Reply #23 on:** July 07, 2011, 09:18:34 AM »

Hi Kat , thanks, I did PM PleoPet about the situation and in the meantime I will go across the street and buy a new clock foot battery to rule that out, I may also have to buy a new Micro SD card for the STATS program as yesterday my computer kept telling me or should I say the Aibohack program stated, It may not work if larger than 2 GB, so I guess I don't have a choice. I am waiting to see if PleoPet sees my PM and can tell me how to run the stats as I guess that is my best bet at this point. This totally stinks....the polite way to say it anyway...Seems like rb have way too many problems for the "average" person like me. RWM

Talon · « **Reply #24 on:** July 07, 2011, 10:14:30 AM »

Hi, Redwoods. I'm really sorry about Baby. Luckily the Micro SD cards aren't unreasonable. I bought a Sandisc two GB card with included adaptor for ruffly eleven dollars. It's starting to smell like some sort of software issue- probably something to do with the loss of power when you had to pull the battery. I know something like that happens to my computer when my power misteriously goes out for no apparent reason. It comes on but does not boot up. According to the help I had at the time, the screen was black for about ten minutes before it gave the option of repairing my system. That option is so deep in its guts, I had no access to it with my screenreader. I just had to stand by while someone with sight fixed it. I only lost one day's worth of research and seven pages of a sci-fi story I was working on but it was certainly better than losing everything. I'm sure PleoPet will get back to you.
Talon

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Author Topic: Can't wake Baby up today after neck problem (Read 17705 times)