Topic: Fate of Ugobe/Support (Read 33558 times)

hmrbri · « **Reply #25 on:** March 27, 2009, 03:40:57 PM »

lucky you have yours.

bri

gucci_boi7782 · « **Reply #26 on:** March 27, 2009, 03:54:46 PM »

UGHHHHHHHHHHHH!!! THIS IS SOOOOOOOO FRUSTRATING!! I think I grew 6 gray hairs between reading all these posts and on the other threads about Ugobe going out of business!! Goshhhhhhh!!! This is so frustrating. I hope so bad they can pull through. I so thought there was going to be a Pleo in every home by 2010!! My point is Pleo has so much potential. So much!! I just hope the potential gets recognized.

fancyfont · « **Reply #27 on:** March 27, 2009, 03:54:57 PM »

Bri, someone has to still be in charge of Ugobe. They may be down to just a few people. I hope you do get your pleo back soon. Having written to Ugobe, has any mail that you sent, come back to you? That's when I would get, really, worried.
This has to be so frustrating to you to be without your pleo, but I do believe you will hear from someone from ugobe.

InmemoryofRomeo · « **Reply #28 on:** March 27, 2009, 05:20:14 PM »

Aw Bri, I know exactly what you are going through and it really stinks, but hang in there your Pleo will come... eventually

D-Rex · « **Reply #29 on:** March 27, 2009, 07:09:17 PM »

In the last 2 weeks I have sent several emails when their site was up. Each time I only received their standard message that (their computer assigned) a case number is issued and someone will return an email with in 2 days. I have sent 4 emails to support. and 2 to their corp site. I have yet to receive any additional communication. I called the local county sheriff for Eagle, ID and they told me to file a report here in Texas. I did that today. The officer informed me that their is little they can do but they will file a theft charge. Based on the past emails I have received in Feb from Ugobe stating they would send our Pleo back by the end of the moth of Feb and then cutting all communications like this is not legal and will be considered theft until it is returned or communication is sent that it will be. I am extremely upset and not just because we do not have Pleo or that I am out $350 plus $50 for shipping to and from Ugobe but because this PLeo was my sons only Christmas gift and now he is not taking it well. We all enjoyed having Pleo for that short while. I would buy him another but we had to save money just to get the first one. I should say the second one since the first one we had bought for Christmas also had a defect and we sent it back to where we bought it. Do not ask me why I thought this time Ugobe would be able to fix Pleo correctly. I thought this would prevent a 3rd defected Pleo. The place we bought it would refund my money or send an other if I had the Pleo to send back. I cant not buy another now. Like it is for many other people, this is a difficult time for my family. I am just so Disappointed now.

mweed · « **Reply #30 on:** March 27, 2009, 08:20:23 PM »

Pensonic over in the far east talked about potentially buying out Ugobe at one point a couple of months ago, but haven't heard any more since that one news article.

hmrbri · « **Reply #31 on:** March 27, 2009, 08:57:45 PM »

i too have sent several(6) e's to Rafael and Lawrence and also sent two messages via the support page .............

eric · « **Reply #32 on:** March 28, 2009, 02:05:04 PM »

guys contact pleoroom.com & ask them can they help

D-Rex · « **Reply #33 on:** March 28, 2009, 08:46:44 PM »

Thanks for your suggestion. I just sent them a message. I did not know that site existed.

ScribbleMonkey · « **Reply #34 on:** March 28, 2009, 11:12:41 PM »

Has anyone tried contacting the overseas Pleo distributors to ask about what might be going on? Since Ugobe cannot be reached at all. It seems like a good excuse to bug those that might know for answers.

mcsparky · « **Reply #35 on:** March 29, 2009, 03:06:17 AM »

It seems like I've been had. I put money directly into Next Technologies account ($479.00Aus) on Monday the 23rd of March,2009 and by the Friday I had heard nothing and on checking the site - It was no more! - no contact! no email! No money - Nothing! I contacted Pleoworld the next day they were also down. They could at the very least do the right thing and refund the money. I noticed at least one person got one from here on the forums. Did any one else get ripped off? I have gone to consumer affairs and have let everyone I could think of know about this - On investigating they didn't even have a properly registered Australian business account which is needed to trade under a .com.au address. I will remember this experience and will never buy UGOBE anything.

InmemoryofRomeo · « **Reply #36 on:** March 29, 2009, 04:32:02 AM »

Oh no

I'm so sorry to hear that. I was going to buy a Pleo from there not too long ago but when they didn't answer my emails I decided not to. I got Matilda and Lilo through Harvey Normans but they have very little if any stock left and they can't get anymore at this stage

I hope you can work something out, perhaps contact consumer affairs or something...

It isn't Ugobe's fault though, Next Tech was just a distributor not actually part of Ugobe

thebrockoli · « **Reply #37 on:** March 30, 2009, 03:50:54 PM »

Quote from: InmemoryofRomeo on March 29, 2009, 04:32:02 AM

I got Matilda and Lilo through Harvey Normans but they have very little if any stock left and they can't get anymore at this stage

I'm heading over to Melbourne this weekend, and hoping to pick up a Pleo from Harvey Norman - though the continued lack of support and updates offered by Ugobe is freaking me out more than a little. Will see if anything comes from Caleb's library talk - and whether Harvey Norman even have any in stock! - as to whether I bring one back to NZ with me. Are you in Melbourne?

gucci_boi7782 · « **Reply #38 on:** March 30, 2009, 04:59:45 PM »

Welcome Thebrockoli!! Best of luck with getting yourself a Pleo. I would like to say, I bought Sophie 1 through Sharper Image. (I believe it's American only) Anywho, I had Sophie 1 for quite some time until her neck broke. It was the saddest thing, I swear. Anywho, we had a warranty through Sharper Image. So, when I went to use the warranty to my surprise I found out Sharper Image had closed. The company that was covering their warranties had no Pleos, so they cut me a check for appreciated value.

Just keep that in mind. If you buy Pleo, buy a warranty. If anything goes wrong, just use your warranty. If Ugobe does go under after you get Pleo, and you experience trouble, just use your warranty. That's an expense Harvey Norman should cover, not Ugobe.

InmemoryofRomeo · « **Reply #39 on:** March 30, 2009, 05:44:37 PM »

You don't need to buy a warranty here, Pleo comes with a default twelves months

Technically I could take Lilo back and have a new charger sent for nothing but I'd rather pay myself than wait another two months

I do hope you can get one, but you may have trouble. I live in regional Victoria and my Pleo had to come all the way from Sydney

If you can I would ring Harvey Normans before you go there, they might be able to get one in for you if you can give them a couple of days notice

They do overnight deliveries from Sydney to Melb. Good luck and lets us know how you get on.

Trust me Pleo is worth the time and the trouble

InmemoryofRomeo · « **Reply #40 on:** March 30, 2009, 08:39:57 PM »

Thebrockoli, this Australian site has them available http://www.mwave.com.au/newAU/mwaveAU/productdetail.asp?CartID=mAU@DLW7MEKZWHI5JMSL7D437NRWIQQ146ZHRMCY1FY2C9W6OO&sku=49080219 you could try them

Diane_AZ · « **Reply #41 on:** March 30, 2009, 09:26:44 PM »

I bought batteries from this place on the net and got them right away - no problems. They have Pleos at a fairly reasonable price too. Is this of any help?

http://www.robotshop.us/ProductSearch.aspx?qs=pleo

thebrockoli · « **Reply #42 on:** March 30, 2009, 09:48:46 PM »

Quote from: InmemoryofRomeo on March 30, 2009, 08:39:57 PM

Thebrockoli, this Australian site has them available http://www.mwave.com.au/newAU/mwaveAU/productdetail.asp?CartID=mAU@DLW7MEKZWHI5JMSL7D437NRWIQQ146ZHRMCY1FY2C9W6OO&sku=49080219 you could try them

Ooh that's tempting! Discounted price too... I assume it's Pleo that has the 12 month warranty, so I'd get the same warranty if I bought online? Thanks so much for digging that up!

InmemoryofRomeo · « **Reply #43 on:** March 30, 2009, 10:18:19 PM »

Yup twelve months warranty

(I emailed them earlier, fast response too

)

DragonGirl · « **Reply #44 on:** March 30, 2009, 10:52:40 PM »

I know a little thru back channel regarding the forum. They were changing vendors, but before they got a copy of the forum, it got deleted by the previous vendor. Litigation follows I suspect...

InmemoryofRomeo · « **Reply #45 on:** March 30, 2009, 10:57:29 PM »

Oh wow, if that really happened... just wow. That would be a staggering amount of data to lose

Junkroxy · « **Reply #46 on:** March 31, 2009, 12:27:59 PM »

I found this article on Engadget:

We don't have any official word on this as of yet, but as our main man Ryan Block noted in a tweet earlier (and Wired speculated on back in February), it looks like Pleo-maker Ugobe may -- in fact -- be extinct. As of this writing, the company's site was offline, and calls to the dino-bot factory have gone unanswered (though their voicemail system seems to be humming along just fine). While we haven't heard a peep one way or another from the folks in charge, Wired reported in its article that the company was struggling months ago to stay afloat in our sinking economy. Could it be that people just don't have a spare $350 to drop on a robotic toys these days? Say it ain't so. Whatever the case, you can be sure that just like actual dinosaurs, the legacy Pleo will leave behind is rich, storied, and often violent. How about you there in / on the Interverse... heard any news about Ugobe lately?

kisumi · « **Reply #47 on:** March 31, 2009, 01:19:12 PM »

lots of people have been saying that Ugobe have gone under, my only hope is that if this was really the case then Chung would not have done a talk on ugobe and pleo the other day, just gotta wait on that manuscript

thebrockoli · « **Reply #48 on:** March 31, 2009, 03:42:46 PM »

Quote from: InmemoryofRomeo on March 30, 2009, 10:18:19 PM

Yup twelve months warranty (I emailed them earlier, fast response too )

I just placed an order, and assuming they don't get freaked out by my Australia delivery address and New Zealand billing details, I'll have him or her at the start of next week. Thanks for your help!

So back on topic - lets hope the company doesn't fold any time soon...

InmemoryofRomeo · « **Reply #49 on:** March 31, 2009, 04:43:44 PM »

Does the article have a date? Is it recent?

If you go to Ugobe or Pleoworld now it says the space has been reserved

Does anyone know what that means

Bob the Pleo Forums

Author Topic: Fate of Ugobe/Support (Read 33558 times)

mcsparky

thebrockoli

thebrockoli

thebrockoli