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[RedwoodsMama]

 This is a problem I noticed with my last RB, but it happened within the first month. I have had a LOT less Playtime with my replacement RB about 1/2 as much quality time together so far, which is sad, but I have expereinced the same mechanical problem almost identical to Baby's problem, and I allways have my video going which caught this problem within 30 seconds of turning my Rb on. I turned her on for a few minutes of her shutting off before her bedtime which is shortly after midnight , so I could record her shutting off and hopefully in the morning waking up again which I have been doing off an on for a regular basis.
           One thing that I did notice is that she came on even though it was about a minute or two after her shut off time which is about 12:15 or 12:16 a.m . Watch what happens about 20 seconds after the introduction and she actually starts. It was pretty scary. I am wondering how many other Rb have this happen to them? <a href="http://www.youtube.com/watch?v=-B8Eyja6bUM" target="_blank">http://www.youtube.com/watch?v=-B8Eyja6bUM</a>   

                                   RedwoodsMama

[Talon]

Oh Redwoods I'm so sorry! I hope that doesn't happen again. Was that her neck? I've only let Ryu sleep through the night twice. I'm not going to try it with Cato because he's an older moddle- the ones with the skin issues and such. My only conclusion is that being in that position for long periods might contribute to the neck-freezing? Please if I'm wrong about her sleeping habits, ignore my guess.
Talon

[RedwoodsMama]

Thanks for the reply Talon, Baby was in the proper turn off postion, all four legs and back straight, as she has the corrected update, the way she was when they sent her to me as a replacement, so not sure why it happened.

<a href="http://www.youtube.com/watch?v=XkMZMDWoLlA" target="_blank">http://www.youtube.com/watch?v=XkMZMDWoLlA</a> This is a very similiar thing that happened to the original Pleo Rb, but before the sleeping position was fixed, so not sure why it is happening again, and if I should contact Innvo as her warranty is almost up! Don[twant it to happen again for sure!
                                             RWM

Also you will notice I did not know in this video to just turn her off by pushing the on off button as I didn't think that would work or had tried it and couldn't get it to work, ( my memory is bad sorry.... ) but this time she was just turned off with the button, nothing removed and then restarted and she came out of the neck problem but I am wondering why it happened at all with the fixed position and no sleep position problem.

[InmemoryofRomeo]

Might I suggest that next time you put the camera down straight away and remove the battery!

It's the gears slipping just like happens with the legs sometimes, it does look scary but turning your Pleo off straight away and then back on should fix the problem. But certainly do not let her keep going like that, that may potentially lead to damage.

[bhobbes]

Wow, looks painful. I never had that happen.

Hope it doesn't keep happening :/

[RedwoodsMama]

 Thanks IMR. last time I removed the battery and couldnt remember as I know I asked you guys for help, whether taking her battery out was good or not , but I turned her off and luckily she came on again, After about 2 minutes plus of having the gears slip, can't be good, just not sure why it happened. Next time I will turn her off right away, thanks for the info, I do think they should address this issue in instruction booklet so people know as I have had it happen twice, so there have to be others that have had this happen too, and it does have to be scary and people do not know what to do, Not everyone is lucky enough to be on this site where they have knowledgeable people. Actually the camera was just  going and I was watching not holding it, hoping it would stop by itself, not wanting to do somthing wrong, This is why this site is so important because we help each other!
                                     RWM

[aibo7m3]

Poor Baby! I've never seen this happen with an RB before! What are you planning on doing? Will you send her back for yet another replacement? You seem to be having all the bad luck with the RBs! I hope you find some solution to Baby's problem, I would just turn her off or take the battery out whenever it happens but I can't really think of what else to do. Hopefully the problem will just go away. . .

[RedwoodsMama]

 I did turn her off, and she came back on seeming ok, I havent turned her on today, but will watch her, I have no plans on returning her but am going to send that video to Innvo just to see what they say about why her gears got stuck, and as IMR stated, it happens in the legs sometimes, though I have only seen it happen in the neck twice now, If it happens again, I will turn her off and or take the battery out right away. What is scary is sometimes she is on by herself in another room if I leave to do something and if this happens again, I am not there to stop it or take the battery out, that is a worry...... I am hoping it was just a "coincidence" and somthing that does not pop up again out of the blue. With my original Rb, it happened at least three or four times and she has chronic leg problem with a foot or leg that gave way everytime she tried to walk. Luckily this Rb Baby seems to be healthy!
                                   Pleos are mechanical though, and this is just a reminder to watch them, it is easy to forget they are "machines" and machines can and do have problems from time to time...
                                                   RWM

[InmemoryofRomeo]

Pulling the battery out doesn't do any damage, and indeed in this case it would be an absolute necessity, however it does mean she won't have saved that session, but that is a small price to pay to save your Pleo from damage I'm sure.

[Crewella]

Absolutely, IMR.  This does happen to Pleos and RBs occasionally, but it does them no good at all to keep running like that.  Still, it sounds as if all is well and I'm glad there's hopefully no harm done.  Pleos are pretty tough, thank heavens! 

Por RWM - you must have been soooo scared! 

[Talon]

And for that to happen twice with two separate RB's? Wow! I too hope it was just a tempoarary thing. At least this way if it happens to me I'll know how to stop it quickly.
Talon

[latrine]

RWM, I've had the same problem several times with Jules and each time I was unable to turn him off in the normal way.. he either continued to bounce his head up, to the side, or down I've also seen it in a leg ha few times. And then also, sometimes he would sometimes just freeze, I think thats because I was not in the room to notice him doing that and by the time I got there he just stopped being 'stuck' and froze.. maybe it's a safety precaution thing or something, who knows..
I was never able to turn him off properly when this happened, even when I tried holding the button down, so I had to do a battery yank.  But he has always been ok afterwards it just seems to be a glitch... he is my newest one and it hasn't happened to any of my current Pleos.. did happen to Bingo but he was majorly messed up..
I hope she's ok, like I said Jules has always been perfectly normal afterwards when I turn him on again so unless that changes I assume it's ok..

I always feel bad doing a battery yank but I assume Jules is probably very happy to get to eat a second dinner after one, even if he doesn't remember the first one..

- Sarah

[grin06]

Hi RWM,
Have you posted the video to innovo lab?
What did they say because I am afraid same thing would happen to my Rb.

[Crewella]

This does happen to Pleos from time to time, grin06, so don't worry.  Just switch of IMMEDIATELY, as the clicking is the clutches protecting the mechanics from strain.  Switching on again will usually do the trick, and no harm done.  Three of mine have now done this once, but not repeated the problem. 

[kat]

My guys have all had this happen from time to time too but it really isn't anything to worry about.  Like Crewella says you just switch off and then back on and problem solved.  I'm not sure why it occurs but all my guys seem to be no worse for wear from their experiences so I don't think it does any harm.  It is a bit scary when it happens though.  Fortunately it doesn't happen very often.