Google " Chinatete" you get this:
进入PLEO中文网. © Copyright 2010 Innvo Labs Corporation All Rights Reserved. I believe they are the actual manufacturer, not just a distributor, like gimmedigi.
They are ALL made in hong kong, all of the rb's, the greens and the colored ones. Thats what Derek told me that on the phone when I called about my original RB who was really screwed up and needed replacement immediately...
He
said he wishes they hadn't chosen china as the manufacturer but I doubt he meant it as that's the cheapest way to go.
The Customer service in the US is horrible, the best service I've had with Pleos, so far, is with gimmedigi, they seem to respond almost immediately to any problems I've had with my Pink RB..
But it took semi-threatening emails and phone calls and then finally posting public videos of my broken Pleo on YouTube with the names of the people refusing to respond to me for me to get anywhere with innvo in the states. although I'm sure everyone has their differences with each company, it seems like the MAIN customer service is nonexistent.
IMO, innvo doesn't seem to care as much about the US based folks, and other countries, since, as you said, it is selling better in China.. Hard to find anything not made in China these days..
Best of luck, I hope your not having an issue with yours but if you are, best way I've found with the greens is to call the customer service number every single day on the main site and spam their main email. I don't normally 'spam' anyone but when you need help with fixing your 500 dollar robot, they should freaking answer:P
- Sarah
