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[barrettgazzy]

Does any 1 else here find it hard to get a response from Innvo Labs pleo customer service ?

i have messaged  Inquiries 3 times now asking them why United Kingdom does not show up on the drop down list
when at check out of a RB and still No response 

Also logging into the Pleoworld website seem's to be a bit of a hard task also !  i know my user name and password but
still wont log me in properly 

[choice79]

Like I said in the other Thread.

For me it was no problem to get a answer. The answer from Innvo came into 24Hours.

Iam from germany and they didn`t started selling in europe now.

Mine comes hopefully next week from HK - but its not green, there they are blue and pink.

Good Luck

[bhobbes]

When I emailed them I received a reply the same day - and surprisingly it was a Sunday.

[barrettgazzy]

they need to respond to all customers really not just pick and choose lol

when was it you messaged them bhobbes ?

And they use to sell to the UK from pleoworld so it is odd they would remove UK from it before Pleo rb is available to sell here...

[bhobbes]

I believe it was in June. Maybe May.

[InmemoryofRomeo]

Goodness Bhobbes, email them again immediately! If I hadn't had a response in a week I'd be shooting off another email. Sometimes things get looked over or lost, and they seem to only have one poor customer service rep

[barrettgazzy]

well i finally got a response and looks like there will be a distributor in Europe very soon 

[Crewella]

Yep - I got the same response!! 

[latrine]

Just keep spamming them with emails and phone calls.. they gave me tons of trouble trying to contact them through the US innvo labs 'division' *pfft* but I always get an immediate response when I call the Asian customer service folks.. go figure.

- Sarah

[mweed]

For what it's worth, I had a chat with Derek Dotson of Innvo Labs yesterday, and he is keenly aware of the problem, but he also said that they are rolling out a new ticketing system for the customer service area, so in the near future we should see things becoming a lot more consistent in getting a response.

[Crewella]

That's good to know, thank you! 

[latrine]

That is good to know but I've had lots of chats with him too and well..
Hopefully this one actually does pan out 

- Sarah

[Miel]

Yes. It is a pity the Pleoworld site is not customer friendly, in addition to a very unsatisfactory customer service.

Pleo could be a huge success with better management, Pleo's guide, sales reps, technical support and transparency in their communication with Pleo owners.