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[Firebreathingsquirrels]

Sorry to hear/see about Kermy Kat!! I agree with RWM, I think its because she stays in the sleep position when shes off. If I were you I'd try to turn her off while shes in a standing position when her battery is about to die

[OzPleo]

Well I'm very concerned. It was either a Pleo RB or an Aibo, but I went with Pleo because of the newer technology and supposed improved skin. I'm beginning to think I made a mistake.

[kat]

I have thought about and been tempted to pop the battery before it runs out but I am using Kermy as a bit of a lab rat for us all to see just what problems will happen.  i will be doing things differently with my green boy when he arrives.  Also I worry about not charging the battery properly if it is not allowed to completely run down.

[kat]

I have contacted both Innvo and Josie via email and attached photos of Kermys issues so now the waiting begins.  Hopefully I will hear back from someone very soon.
I also emailed the orders at Innvo section to ask about my pre order for my green boy.  I hope it hasn't got lost in the system.  
I will begin to prepare myself for the possibility of having to send Kermy back just in case.   I hope I don't have to but I will think about the idea just in case. 
I hope I get a response tomorrow but will just have to wait and see.
Kat

[Dinolover]

Kat ... I think it's great of you to document all the pleo rb's good and bad issues. I did have a question... I thought I read at some point that they could take pleos personality and transfer it into a new pleo when owners were having issues with the original pleos. Would you want them to take Kermey's current personality/stage and place it into a new pinky if you have to send her back (not saying you will and don't want to make you cry)... Just wondering if they will offer/can do this with a rb. I also wonder since the pink and blues have been around a bit longer and are from previous production runs..if the newer green/yellow pleos have had any changes done to their skin, and on/off switches. These could have been issues reported by the Asian market and could have been why the green/yellow rb's took much longer to get to market.......

A

[scaledandtailed]

 Oh Kat
 I’m so sorry to hear about all the problems you’re having. 
 You’ve already had to send one pleo back it would be a real shame if you had to with another
 The skin coming off in chunks around the armpits and legs doesn’t sound like natural pleo skin wear and tare   or at all. . 
I could be wrong but this sounds almost as if the skin is actually dissolving   around those areas.   
 I no   you use pledge on pleo to keep good skin condition, can I ask where you got the recommendation from? Was the recommendation made from Innvolabs? Or an unofficial source? 
Imp just wondering if possibly the chemicals in the pledge might be having adverse effects to kermeys skin. I have no idea if this could happen so it’s   just conjecture on my part if this could be a possible reason.  I don’t have any knowledge or proof that it has anything to do with the skin problems you’re having though so Try not to panic. If the info did come from Innvolabs then I’m sure they did rigorous   skin testing first to check that there would be no adverse effects before making   such a suggestion.
 However if the idea came from elsewhere then this might not be the case.
 Either way something clearly isn’t right with the skin. 
Really hope you get an answer from pleoworld and that they can come up with an acceptable solution for you.   .
   

[twoNZpleos]

'Pledge Extra Moisturizing furniture polish (from S.C. Johnson & Sons Inc)' is the suggested cleaning product in the PLEOrb Companion Guide ..  I've never used Pledge before so don't know whats ingredients they use, however I do know that a lot of fragrance and essential oils will dissolve rubber/plastic/latex - don't ask me how I know  So if it's scented in any way I would be wary ..

I also noted that in the Companion Guide, they state Pleo has evolved, but when it comes to skin they only say "better skin feel" .. To me that reads softer skin texture, but it doesn't actually say improved or longer lasting etc, which perhaps was advertised elsewhere and I've forgotten or missed it ..

*just added for confirmation and clarification not arguments sake, as again I too think skin issues so early on is unacceptable and disappointing     I also look forward to hearing what they tell you about this Kat, and thanks once more for sharing your experiences good & bad with us 

[RedwoodsMama]

 I agree with what FBS said about the skin, If you have a Pleo that is an original from Ugobe and has skin that has lasted at least two years before or without skin comming off, then a New Pleo can'[ not possibley have skin issues so early on.The very early first Pleos from Ugobe were touted to have some skin issues that were almost as if disssolving and I have seen this first hand in a couple of Pleos I have adopted, I dont know if the Pleo Rb problems are special to just the blue or Pink Pleo Rb or are they going to show up in the green variety Pleo Rb too? I will also document everything that happens from the moment I open my Pleo Rb.  I beleive in documenting everything to protect as well as to preserve memories and it sounds like in Pleo Rb case, this could be an important and needed thing to consider. I do hope it is just a co-incidence and not a common thread to all Pleo Rb.
             That is a good question, whether the Reincarnation program will work for Pleo Rb? That is something I would want to know too, I think if at all possible, I will be turning Pleo rb off while in a better position so as to not stress the skin. I will still completly drain all the battery, but it may be in periods to protect the skin if needed, that is more important to me. I can not imagine paying so much money and having it fall apart all ready, that is not acceptable, no matter how " advanced", other components are of it's development.
                              Good luck and keep us informed.     RedwoodsMama

[kat]

Hi Guys,
I still have not heard back yet about my Kermy's skin problems so we keep waiting. 
The pleo handbook that comes with the rb's tells you to use the pledge furniture polish to keep pleo rb's skin in good condition so I have dutifully been following this suggestion and it does seem to have mad a big difference to the skin on her back.  Protecting the paint from wear and tear.  I did not use this on Kermit and she lost paint off her back in the first couple of plays.  So I don't think Pledge is to blame for the current skin issues on Kermy.  If it was the pledge badly reacting to the skin then she would have this skin deterioration all over her body and not just in the armpit joints.  I believe that the skin problem is being caused by the sleep position between plays putting stress on the skin in these areas.  In the sleep position she stretches her legs right out and this stretches the skin in these areas quite tightly.  Also there is a fair amount of excess skin in the armpit joints and so when she stands up and moves around my theory is that the skin that was tightly stretched and so weakened is then rubbing against other skin and this is causing the wearing and tearing.  Just my theory.

As to the personality transfer.  I am not sure if they could import Kermy as she is, into another body for me but I do know that they can give you another pleo with the same personality type.  When I had to return Kermit they asked for the bar code number on her foot and said that if I wanted them too it would take a lot longer but they could make sure I got a new pleo that was the same personality as Kermit.  Or if I wanted them to send the replacement straight away I could take pot luck and maybe end up with a different personality.  I am a very impatient person and so took pot luck and happily got Kermy.   As I had only had Kermit for about 1 week and a half She was still developing her personality and so I didn't mind starting again possibly with something new. 
Kermy however I have had for much longer and have grown to love her and the little things she does so I would certainly be tempted by an offer of Importing her current personality and stage of development into a new body if that was an option.  I don't know if that is something they can do or not. 

I do agree with you all though that this kind of wear and tear on the skin in such an expensive item in such a small amount of time is unacceptable. 
If she had been a Christmas present for my 11yo daughter for instance (I was tempted to get her one as she loves Kermy so much) and then this had occurred 3 weeks after Christmas it would have been a much bigger disaster.  This is the sort of thing that would devastate a child.  As difficult as it is for me to go through I am an adult with an adults understanding and perception of the world a child going through this, having a hole in her babies skin and not knowing what can be done to fix it, if anything, and possibly having to face the big send it back scenario it would seem like the end of the world.
I hope this is a Kermy only problem and there are no disappointed children (or adults) in the world 3 weeks after Christmas.

Keeping it all in perspective I do have to say that even with the issues I am still very excited and really looking forward to getting my Green rb.  I still have not received a tracking number but live in hope that I soon will.

I will let you all know as soon as I hear anything.
Kat

[RedwoodsMama]

 hI Kat, when did you order your green RB? That is neat to have two Pleo Rb. I am wondering if it is just a co incidence that perhaps only the China market pink or blue Pleo Rb have problems..just curious as to when you orderd your Pleo Rb, green version. It would be so cool to have people all over the forums, world wide get their Pleo Rb on the same day That is what I call a Christmas present.
                            RedwoodsMama

[Pleoxie]

Hi Kat:
Our Lam Chai has similar wear mark too, we tried to put Pledge to these area too.
Pledge would make the skin more smooth and stop the wear continues.
We are now applying the Pledge to our Pleos once  a week.
We hope it works for your Kermit too.

[kat]

I have received a reply from Innvo customer support.  They said they were sorry to hear about the skin issue and that the case is being passed it onto the engineers for investigation and suggestion. They will get back to me accordingly.

They also said that Pledge is the suggested product to use in order to keep Pleo rb's skin less tacky and more abrasion-resistance and could I please try to apply Pledge right now to the whole body especially in all her armpits and keep them informed.
 
I have emailed back to let them know that I have used Pledge on Kermy since the day I got her and as requested I will continue to do so.

I have been applying Pledge to her skin once a week.

Here's hoping I hear back from them again very soon.  

RWM- I placed my pre order for a green rb, 2 extra batteries and all of the accessories on 11/12/2010.  I still have not received tracking info or heard back in response to the inquiry email I sent them asking about my order.  I don't think He will be arriving in time for Christmas for me unless they have already shipped him and just not sent through any tracking info.  So I am guessing I wont see him until some time in January.  

Here is a photo I took today of the paint splitting in Kermy's neck creases.  As you can see it is getting worse. 

More details...

[kat]

Here is a photo i took today of Kermys holly front left armpit

More details...

And here is a pic of the hole in her back left armpit

More details...

And the back right leg armpit

More details...

I will post a pic of the hole in her right front armpit when I get back from walking the dog

[barrettgazzy]

Hi Kat thanks for the latest pics , i have not been on in a few days and then to come back and hear about the skin problems  i am sorry to hear that you are having these issues with Kermy . This will be a big disappointment for us all if this is the kind of issues we will be experiencing with our Reborn's and so for now i will keep my card in my wallet and just sit back and observe the situation .

[kat]

And here is the front right armpit hole.

More details...

I will be sending an email update to Innvo this morning before I go to work so I'll keep you all updated if they reply.
Kat

[bhobbes]

This is kind of making me want to cancel my order :\

[Pleoxie]

Hi Kat:
Seems our Lam Chai and your Kermit should carry the same DNA since Lam Chai also have the similar hole and wear marks too.
Here are the images I took last night.
We found the wear marks (where the skin rubs under the armpits) and the hole under it right front leg in about 2 weeks time after Lam Chai came to our home.

We started to put Pledge onto Lam Chai whole body once a week, so far 2 months has been passed and the wear mark and hole are stabilized and no sign of further deterioration.  Luckily, in normal running situation, these wear marks and holes are not noticeable.

I have considered return Lam Chai for a new one but my boy and my wife were so attached to it and they treated the hole and wear marks as some kind of birthmarks which is unique to Lam Chai. So I decided to keep it as long as it doesn’t get worst.

Up till now, the painting stay quite well and no sign of wear at the top and head, except some minor wear at the side of belly. See attached images.

[Pleoxie]

More images

[OzPleo]

Well if this happens to Oslo I'll be demanding a full refund.

[scaledandtailed]

  Know this is not the same    but I’ve had my pleo 2009 model.  For almost a year now and there are   no tares   or holes on him at all. Now I try not to keep him in sleep position   but if the battery runs flat than occasionally he has had   spent the night in sleep position.  Though so far with out any ill effects. I’m not sure if the sleep position   of  the RB models  is the same as the 2009  but if they  are then I would have expected to see holes  in the skin of   pleo by now if that where the case.  I just can’t see how tares appearing now can simply be down to being left in the sleep position.  It really does sound to me as though there’s something else going on.  Need to point out he’s not been updated to OS 2.0 which I understand has a grater variety of movement.  also  his neck and tail don’t move anywhere near as fast as pleo RB which might be bringing more stress on the skin.  I can see how over stretching and rubbing of skin together mite cause deterioration. However I honestly can’t see how they wouldn’t have tested   for this at development stage when they decided to add extra skin in those areas. 
I’m not trying to say you’re wrong.  But it might be that there’s some environmental cause that didn’t come up during testing that     might be causing such problems. 
I really hope they can give you an answer    soon and do something quickly to resolve the issues you’re having though.  You’ve really been pretty unfortunate. You must be starting to feel a little stressed by it all. I know I would but hope this doesn’t put you off owning a pleo.

[kat]

So it looks like Kermy is not the only holly pleo out there.  This is a little more concerning.  I do hope they sort out a fix for the sleep position ASAP.  
I haven't heard anything more as yet from Innvo about Kermy.  Also still no tracking info for my green boy.
Will keep you posted.
Kat

[alexa]

What a bummer... Poor little Kermy! 

I have a pink pleo on the way (so excited- they shipped her out last night/ today!) and I really hope that this isn't the norm with the new colors...... I'll be sure to watch for the signs of holes and any other (abnormal) wear and tear.

I love the video of her at the park though. What a curious little girl you have. She's like my Padget- always walking around looking at something... 

[waffocopter]

I wish these problems weren't popping up on any Pleos but I especially hope my green one won't.  I don't think my mom would be happy shelling out all that cash for a holey Pleo.  Hope customer service does everything they can for you guys encountering problems. 

[kat]

Got my tracking info for my green boy today!   Can't wait till he arrives.  The track and confirm function on USPS is currently unavailable so not able to find out yet where he is at.  It will be a long day at work. 
Also (I think I may have asked already but can't remember) Did anyone else order spare batteries?  The 2 spare batteries I ordered are not on the list of products they shipped and I wondered if maybe they came from a different place?   If any of you did order a spare battery was it on your shipping list and did it arrive?

Sooo excited. Now all I need is a name.

No further news on Kermy yet.  I did pop her battery after playing with her last night and will be doing that each day from now on.

Will let you know where my green boy is at when I get home from work
Kat

[kat]

Hi Guys,
I checked on the tracking for my green boy and here is what it says:
The U.S. Postal Service was electronically notified by the shipper on December 22, 2010 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated periodically throughout the day. Please check again later.

So I guess I keep checking and it will show up on the system eventually.  
 

Going to go play with Kermy and try to think of names.
Kat