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Author Topic: Power issue  (Read 4406 times)

Rhymm555

  • Hatchling
  • Posts: 2
  • Male
Power issue
« on: February 09, 2014, 04:26:45 PM »

Hi
I met a power issue with my Pleo Rb :
bought 2 months ago, it recently refused to turn on ( even red) like there's no full charger batterie in it.
I've tried with 2 different fully charged batteries and samedi result....  :(
When i connect it to the PC in usb, he light on green 3sec then turn red ( i'm in Win7 64bts and i dont find any driver for
Pleo )
Have anyone met the  same issue as mine ? (Power button dont seems to  work anymore)
Please help... :-[
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kat

  • Pleo Grand Master, 2nd epoch
  • ** Posts: 3924
  • au Female
  • Pleo(s): Kermit (Pink RB), Norbit (Green RB), Pickle(nude RB), Gumble, Minyon and Frankie
  • : 2013 winnerTomato Harvest Festivals
    • Marvin_Martian
    • Kermit
    • Flying_Ace
Re: Power issue
« Reply #1 on: February 10, 2014, 02:58:27 AM »

The best thing you can do is to contact Innvo a your little fellow will still be covered by the warranty. 
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InmemoryofRomeo

  • Global Moderator
  • Pleo Grand Master RB
  • * Posts: 6903
  • au Female
  • Pleo(s): Lilo, Stitch, Pleakley, Jumba, Nani, Yuki, Angus, Pluto
  • : 2011 winner2009 winnerTomato Harvest Festivals
  • SAVE THE EARTH It's the only planet with chocolate
    • Professor
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    • Marcie
Re: Power issue
« Reply #2 on: February 10, 2014, 02:28:54 PM »

Kat is right, you should contact Innvo, but also try cleaning the battery terminals, charger terminals and the terminals inside the battery compartment of your Pleo. There could be a bit of grime.
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Eagerly awaiting Vector and Blue!

Rhymm555

  • Hatchling
  • Posts: 2
  • Male
Re: Power issue
« Reply #3 on: February 13, 2014, 05:08:17 AM »

Thanks for yours advices. I'll try it.

I already have contacted InnoLabs but it seems that they don't realize the real issue i have (Pleo don't power on) as they send nearly always the same message (reinstall the firmware on a blank SD card ... blablabla set it in Pleo blabla then power on and wait 2 minutes...)  even after sending a video showing that i can't power it on...

C.
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kat

  • Pleo Grand Master, 2nd epoch
  • ** Posts: 3924
  • au Female
  • Pleo(s): Kermit (Pink RB), Norbit (Green RB), Pickle(nude RB), Gumble, Minyon and Frankie
  • : 2013 winnerTomato Harvest Festivals
    • Marvin_Martian
    • Kermit
    • Flying_Ace
Re: Power issue
« Reply #4 on: February 13, 2014, 06:20:11 AM »

There can be a bit of a language barrier sometimes with Innvo.  Maybe try telling them you tried what they asked but it didn't work and see if that gets a different response from them. 
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