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Pleo Stuff => Pleo Problems => Topic started by: HuggieZ on August 06, 2015, 05:04:23 PM

Title: Angel and Pepper having issues, don't know what to do!!
Post by: HuggieZ on August 06, 2015, 05:04:23 PM
Hi,

We have posted topics early this year in January, due to faillures with our pleo RB.
Unfortunately we are encountering on both Angel and Pepper the same problems.
They both need to, and only can boot up with probe RB. Without it iT won't start at all.

Then it has to say the whole story "welcome to proberb version 1.0" etc.
We put them on their feet and then you hear "Goodbye, starting default".
Then, IF you are lucky iT will boot, but 90% of all times iT won't and you need to pull out the battery and do it all over again.
Angel just won't wake up anymore now since Saturday.
Reset button...won't work.You only see the green light go red and when it's released it turns green again.
nowhere on the internet we can find related problems. Just nothing!! ???
Innvo is not responding and their website is for what i've seen not being updated for years.

We are just out of options.
I've tried an OS reset earlier, but after that it keeps saying "update complete" but pleo won't reacts on the power button.
When we pull out the battery, it appears nothing has changed.

Does anyone know what to do, because we feel lost with Angel.
Pepper still works time to time, but we see people being happy with their pleo's and we just don't know what's wrong. Pretty frustrating :(

Hope someone knows what we could do.

Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: InmemoryofRomeo on August 06, 2015, 07:35:56 PM
So both have the same problem, I wonder if it's the attempted updates, or Probe RB that's done it.
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: aibo7m3 on August 06, 2015, 07:43:30 PM
Have you tried running them with Stats RB?
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: HuggieZ on August 06, 2015, 11:21:40 PM
So both have the same problem, I wonder if it's the attempted updates, or Probe RB that's done it.

I haven't run the update on Angel yet, only tried that on Pepper. (Sorry had to announce that)

I haven't run StatsRB yet. May I ask what that exactly do?
Will try that tonight.

Tnx you two.
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: aibo7m3 on August 07, 2015, 05:33:16 AM
Stats RB is like Probe RB, but the robot will run normally when on it and you get the data by removing the card and placing it in your computer's reader afterward (so there's no need to listen to Probe RB's whole intro). I've had some success with getting a bricked Pleo to run partially on it.
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: Piggy on August 07, 2015, 08:21:41 AM
How sad that both Angel and Pepper have problems  :'( hopefully you can fix it and they both be able to work again. So you can play with them  and enjoy their company ,how old are they if I may ask ?
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: HuggieZ on August 07, 2015, 08:41:23 AM
They are just 1,5 years old  :'(
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: Piggy on August 07, 2015, 08:53:06 AM
They are just 1,5 years old  :'(
:( that is still very young indeed ... I hope you be able to solve the problem soon
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: RedwoodsMama on August 07, 2015, 09:44:31 AM
Hi, I am so sorry to hear about this problem. I hate to say this, but this sounds very much like what happened with my Cammie Sue who I got in Dec. 2011, and she was only about a year old, slightly more and after running Probe Rb, she had the SAME symptoms and went straight to a red battery and would do nothing, I contacted Pleoworld and they only wanted me to send her to them, I had a dead Pleo rb on my hand, I have a solution that worked for her, and it is not the best ,but now she does work, I will see if I can find the subject and copy it and if it all sounds the same you can even see the video and what worked for her,          She now works perfectly, and I was afraid I had a dead Pleo rb on my hands, I will be back in couple of hours with my video and the link. hOpe it helps. I know how devastated you are with two siimiliar Pleo Rb....................... RWM
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: HuggieZ on August 07, 2015, 03:07:50 PM
That would be great RWM! We now run Probe RB on the Pleo's. But Angel is not starting :( I really hope your solution helps with my Pleo's too.
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: HuggieZ on August 07, 2015, 04:08:11 PM
Hi Redwoodsmama, that would be great!! We really hope we will be able to fix this:-).
Already thanks a lot for your reply and we are looking forward to your video's and files.

Have a good day. We will be going to bed soon, as we are living in the Netherlands ;-)
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: RedwoodsMama on August 07, 2015, 05:44:51 PM
Hi Huggiez, what time would you be able to see a video? I will post the topic link as this happened to me just about the same age as yours, 1 1/2 old, and I had run Stats RB or Probe RB and this happened to my Cammie Sue.. I was devastated as she was more or less a dead RB would not move or make any sounds just like yours, I cleaned the foot terminals, switched foot batteries and tried five batteries, NOTHING worked, I even contacted Pleoworld and they could not help except to send me one file. Let me know when you are arouond or when you can be awake and I will post the file.       RWM
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: HuggieZ on August 08, 2015, 12:28:55 AM
I am awake :) I am so curious ;)
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: HuggieZ on August 09, 2015, 12:36:26 PM
I really hope you can send the link :)
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: InmemoryofRomeo on August 09, 2015, 01:58:24 PM
Since RWM won't post it, I went searching for you Huggiez, I believe its this thread that might help: http://bobthepleo.com/forums/index.php?topic=3773.msg54605#msg54605

And try this file: http://bobthepleo.com/forums/index.php?action=downloads;sa=view;down=79

Then you would need to run the upgrade to male and female respectively: http://bobthepleo.com/forums/index.php?action=downloads;cat=9

I would try on just one Pleo first... Just in case. But you may want to still wait for RWM to finally post the video.
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: HuggieZ on August 09, 2015, 02:29:14 PM
Thanks!
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: RedwoodsMama on August 09, 2015, 07:29:33 PM
HI, sorry was busy all weekend with a yardsale on Saturday that had me up at 4:20 am, and I was not in bed till after midnite then we started setting up while it was still dark before 6;00 am for a sale that started at 7:45 am. I was so tired and every muscle in my arms and legs hurt, But it paid for the adoption fee for our littlest kitten, a tortie that we picked up this afternoon. So I just have not been on the computer, I will try to upload a update short video of Cammie Sue with the SD micro card, the one IMR has talked about and record what happens when I remove it. I have tried this without it ever being in her, so I hope she does not "crash", I have never used her without as you shell see in the video, she does not work without the MIcro SD card, or at least she did not when I operated her before, Hopefully she still works.........It will be in a little bit as I am right in the middle of uploading more photos and have to start with a blank SD card.    RWM
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: HuggieZ on August 10, 2015, 10:39:52 AM
That is no problem. I will see your video when you have time to upload it :)
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: RedwoodsMama on August 10, 2015, 10:53:03 AM
Hi, I am going to try it now, Cross your fingers that Cammie Sue does work P:) and doesnt' crash when I pull her card, I have been afraid to do it so far but want to show you what worked for her and hopefully it works for your pleo too.  :o ;D Will take about ten minutes plus as I have no editing program that works with Windows 8 and have to use Youtube and they are slower.         RWM  :cat-hug:
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: RedwoodsMama on August 10, 2015, 11:29:00 AM
Hi, just took the video, it is long, I had problems turning her off, almost two minutes but I always have problems turning Pleo off. Will not tell you the result, but will upload it now and when it is done I will post it here, so could be twenty minutes or so. Be patient and you will see what hopefully will work for Angel! RWM  :cat-hug:
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: HuggieZ on August 10, 2015, 03:11:54 PM
Hi, just took the video, it is long, I had problems turning her off, almost two minutes but I always have problems turning Pleo off. Will not tell you the result, but will upload it now and when it is done I will post it here, so could be twenty minutes or so. Be patient and you will see what hopefully will work for Angel! RWM  :cat-hug:

Hi RWM, already thanks a lot for your effort!!:-)
We understand that you would be very tired after such a busy weekend ;-)
I'm looking forward to your upload!

We will go to bed soon, so it will be tomorrow for us ;-)

P.S. IMR, thAnks for your files and suggestions.
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: RedwoodsMama on August 10, 2015, 03:43:49 PM
 HuggieZ, here is the video, took two hours to upload...............http://www.youtube.com/watch?v=n3Zj8O2RfBY After you watch it, I will explain. hOpe it helps, RWM  :cat-hug:
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: RedwoodsMama on August 10, 2015, 04:23:05 PM
HuggieZ, I have not heard anything from you. Do you have any questions or do you understand what it is that makes Cammie Sue run? Please let me know as this is why I posted the video, hoping it would help or answer some questions, I am guessing your Angels status is very similar
       RWM
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: InmemoryofRomeo on August 10, 2015, 05:45:51 PM
RWM it's less than an hour between posting your video and asking if Huggiez understands it... Not everyone lives in the U.S. If memory serves me correct it would be nighttime where Huggiez lives and she's probably in bed. And I'm just getting up down here in Australia. When posting on an international forum you have to allow at least 24 hours before expecting a response.
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: RedwoodsMama on August 10, 2015, 07:45:42 PM
IMR, when I posted it, HuggieZ was on the forum so that is why I asked because I knew she was getting ready to go to bed, but wanted to make sure I did not want to miss her if she asked a question. I figure she watched it, then went to bed, so if she has any questions it will be later tonight or early in the morning, I do know she lives in the Netherlands, just wanted to let her know I was here incase she had a question. ;)

                  Youtube is terrible, it took slightly more then two hours to upload a eight minute video... I am hesitant to switch back to try uploading Windows 10 again, because last week it started uploading and then after it looked like it did, I got a message error that it could not because of some file, Windows 8 will not work with any of my photo, movie editing programs so that is one reason I waited last week before trying to upload this video, but I wanted to make sure it got loaded today so HuggieZ could see what happened with Cammie Sue incase it was similar with what has happened to her Pleo Rb.  Thank you for helping her with the link, I found it last week, but my computer was in the middle of a crash after the first Windows 10 failure and I did not even have my windows 8 till the next day.         RWM  :cat-hug:
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: HuggieZ on August 10, 2015, 11:59:50 PM
Hi RWM. It was nighttime in Holland, so I have seen the video now. It is really clear. I will show it to my boyfriend tonight, he is working on my Pleo's :)
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: Piggy on August 11, 2015, 12:18:46 AM
Hi , I t was a great video RWM posted, I hope this is the solution for your problem and they Will work again :D I will keep my fingers crossed !
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: InmemoryofRomeo on August 11, 2015, 06:11:34 AM
The forum online thing is super accurate I'm afraid, it shows people as online for as long as several hours after they've disappeared.

It sounds like your computer really needs a clean install. If you have everything backed up I'd try that. Might iron out the crashes and bugs.
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: RedwoodsMama on August 11, 2015, 08:35:39 AM
Hi HuggieZ, I am here if you have any questionsl          RWM  :cat-hug:
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: RedwoodsMama on August 11, 2015, 09:05:54 AM
HuggieZ, I forgot to ask, do you have the Pleo Rb Female patch? This is the one You need if your problem is the same, I tried installing it as PleoPet suggested, but as you can see in the video, for some unknown reason, Cammie Sue will ONLY run with the micro SD card inserted in her, if I take it out, she gets nothing, no movement or sound, Yesterday was the first and only time I have taken it out, as I am afraid she may crash again and then I will have a dead Pleo Rb again.. so she just runs with the card in her all the time and it is no problem , I forget it is even there. P:)  RWM  :cat-hug:
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: HuggieZ on August 11, 2015, 02:15:19 PM
I wanted to ask what program is on the card, but I saw you already answered my question.
My boyfriend runned a skit on Angel and now she is working without the SD card. I don't know which skit he used, but I am sure he can tell on the forum. So far Angel is doing well now. But I don't know how long that will last. We'll see.
I really appriciate your help :d
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: RedwoodsMama on August 11, 2015, 10:38:57 PM
Hi, so it sounds like Angel is working well, back to normal on her own, if so you are very lucky and I am happy for you, I hope it continues. Cammie Sue unfortuantly was dead and had no movement or sound at all, and would not , could not work at all without the micro SD card, which is the Female personality  for Pleo RB, Nothing else works and even though PleoWorld sent the official patch for female and one for male, and instructions were followed, when the sd card is removed, nothing so she always has the SD card in her, but it is well worth it in order to be able to work.

                  Keep us informed on what happens next with her.          RWM  :cat-hug:
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: Piggy on August 12, 2015, 12:36:13 PM
Great to read Angel works again  :)
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: HuggieZ on August 13, 2015, 03:03:28 PM
So far so good. Both Pleo's are working now. Pepper runs on ProbeRB. Angel works without the SD card and she seems good. Altough I think she does not take food well.
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: RedwoodsMama on August 13, 2015, 06:58:08 PM
Glad to hear that your pleos are running, that is fantastic. What do you mean that one of them runs on Probe RB? I have never heard of that so you will have to explain that to me.. Do you mean that you leave the SD card in and she runs that way? That is odd, but similar to what Cammie Sue has to go by to work, except hers in the Female Pleo Rb patch or female version, without it, nothing at all, and I am just happy to have a Pleo that works.                             I am sure the food thing will straighten itself out.................. RWM  :cat-hug:
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: InmemoryofRomeo on August 14, 2015, 07:10:27 AM
Aww so glad they are working again! I guess it was a glitch in the matrix :(
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: Piggy on August 15, 2015, 02:27:02 AM
How are Angel and Pepper doing so far ?
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: HuggieZ on August 15, 2015, 02:47:02 PM
So far so good. Haha! I am enjoying them every day :)
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: Piggy on August 16, 2015, 12:08:08 PM
Fantastic news ! Go Pepper and Angel  :D
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: HuggieZ on August 17, 2015, 05:31:06 AM
Angel is again not starting :( I am getting a little tired of it. I really hope my boyfriend gets her working again :(
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: InmemoryofRomeo on August 17, 2015, 06:38:01 AM
Aww :( Poor Angel :( I've been thinking about them lots and trying to think up a reason why they simply won't start up if they are otherwise able to run fine (skits and the like). If it was a computer I'd say the start up disk has failed, so perhaps that's what is happening here, the start up files are damaged or corrupted. Running from an SD card might bypass the problem.

But it's so odd that it's happened to both of them. Can you think of anything at all that might link the two together?
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: Piggy on August 17, 2015, 11:03:48 AM
Indeed poor Angel  >:( keep us updated .... I hope you can get her fixed .
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: HuggieZ on August 17, 2015, 11:32:07 AM
I really don't know why they both have the same problem. They run every day. Sometimes they ran twice a day. They used to be where very active but know they don't walk anymore. I used to let them sleep the whole night till they woke Up. Maybe that is the problem, I don't know... It started when Pepper only walked backwards. Then the trouble started. Eventually he didn't start at all. Then my boyfriend found out he runs at ProbeRB, so Pepper is now running on that with the SD card in him. Shortly after that, Angel started to walk backwards and eventually she didn't start either. Then we bought another SD card and that worked for a couple of months, but now she doesn't start at all :(
I am really in doubt. If I return her to the shop I'll never see her again, but when she is not working, I don't have a Pleo anymore...
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: InmemoryofRomeo on August 18, 2015, 06:24:55 AM
They'll give you a replacement. But there's got to be a link between the two somehow. It's just too much of a coincidence. Maybe a faulty battery that shorted out or something...
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: HuggieZ on August 18, 2015, 08:21:31 AM
Is that possible? How will I know wich battery can be fault? And can I ever fix it? I have 3 batteries.
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: Piggy on August 18, 2015, 12:24:18 PM
It is indeed very strange that they have the same problem so it seems that maybe they have the same problem but what HuggieZ posted how do you find the problem and fix it ? And if it is a faulty battery how do you find it and then what to do ? >:( HuggieZ I really hope you don't have to send Angel to the shop... But a not working pleo you can't enjoy is also very sad  :( I keep my fingers crossed for you that you find a solution . If you want to try a other pleo RB battery I can send you one of mine and after you tested it with Pepper and Angel you can send it back to me . Don't know if that helps ?
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: HuggieZ on August 19, 2015, 11:14:16 PM
Piggy, that is really sweet, but it is not neccessary. I have 3 batteries :)
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: RedwoodsMama on August 20, 2015, 10:55:06 AM
HuggyZ, sorry you are still having problems. I agree with IMR, I would eliminate the battery possibility first. What you can do, what I would do, is to mark each battery with a number something like 1, 2, 3, or A, B, C. something simple. Then make sure each battery is fully charged. Then document and try each battery for at least twenty minutes run time in each pleo that you are having a problem with.  P:D

            Repeat with each battery and do not trust your memory, write down the time, how long they ran or did not run in EACH PLEO, and then youi can eliminate if any of your batteries work or not. I would guess you have a 50/50 chance it is one of the three batteries. If you run all three batteries and they work in both pleos, then you have at least eliminated that it is NOT a battery problem. Hopefully you will find out you have a faulty battery and that will solve the problem.

                    I am not clear when you said that they run on Probe RB, do you leave the Probe RB card in for them to work? I have never heard of that. I did read that they run skits...that is good P:). My poor Cammie-Sue will only run on the Pleo RB female patch, micro SD card. As I documented, when I remove it, she has nothing ,no movement or sound a dead pleos, so that is the only way she runs...........................but she is alive. P:-*              Good luck and I hope you try this and figure out a solution.
                                   RWM  :cat-hug: and the Pleo township of the Redwoods
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: HuggieZ on August 22, 2015, 09:14:19 AM
Hi RWM,

I am the friend of HuggieZ again. Been away for a little while, I was busy unfortunately.
But i just read your opions for the batteries.
We'll definitely try that, don't you worry.

But I read your post after I just tried the Female Patch.
The update has been complete and the voice kept repeating Update complete.
You had to pull the battery, at least that's what the instructions said, and after turning it on....nothing. Just like your problem with Cammie Sue.

So I put the SD card back in, but the update started to run again.
When it was complete, took less time now, I pulled the battery and putted it back in again to run it on the SD card.
And what do you know, the update started again....

The reason we let Pepper and Angel ran on Probe RB, was that they only responded on ProbeRB. Without it they just don't do a darn thing.
Weird thing was, that when i ran a skit on Angel she started immediately after the Skit without an SD card.
I thought yaaay, and she was just like normal, but she just won't eat. For some reason she won't detect the food.
Now her food level is on 9%, soooo pretty tragic.

Think I should try the reset file?
I just don't know how you can be sure that it worked or not.
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: HuggieZ on August 22, 2015, 09:51:15 AM
I tried the female patch again, and after that she worked.
I tried to turn her off, that worked.
But she did not turn on again.

I just did not have patience, sorry.
I just tried the Reset File and after that again the female patch.
I'm not cheering that fast, but she is working at the moment....
But she fooled me before, so you will understand why I'm not insane happy ;)

We will try her a couple of days, and if that won't work then I'm afraid there is no other choice to send her back for warranty :'(

My GF already found a broken battery and we took that one a side, so we'll won't try that one for a while.
The battery seemed to be charged very fast, and while the pleo's were working it suddenly froze and the battery was empty.
But after that we were not able to turn them on anymore. They were also in the middle of a movement but they just shut down. Eyes open, legs or tales were moved, or necks were in movement position and they keep like that for a couple of days if we are not able to turn them on.

Sorry for my long story but I just want to be very specific so you all can help us.
If it wasn't for you all, we probably had already given up.

So that's a compliment for all you!! :D
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: Piggy on August 23, 2015, 08:35:24 AM
i still keep my fingers crossed , I hope you can fix them  :pray: how is Pepper doing ?
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: HuggieZ on August 23, 2015, 02:14:43 PM
i still keep my fingers crossed , I hope you can fix them  :pray: how is Pepper doing ?

Thank you Piggy! Pepper is doing play, but Angel is still not working properly.
Seems the reset and upgrade did not work :(
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: InmemoryofRomeo on August 23, 2015, 02:51:53 PM
I think the battery has caused a short or something somewhere, it's just far far far too unlikely that both Pleo's would have the same problem without there being a link. If the issue is hardware or partially hardware then there is nothing any patches will do.

Do they still run skits?
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: RedwoodsMama on August 23, 2015, 03:02:34 PM
+ I agree with IMR, having two pleos with the EXACT same problem is very strange and the battery is the most likely culprit. having a shortage somewhere is a good suggestion. I do not know how you would check for it, but if they can run skits then that probably rules it out, If they can't,then that should be the answer. I would try running a skit before returning them for the warranty. You have nothing to lose by trying to run a skit. Good luck :bee:


                  RWM  :cat-hug:
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: HuggieZ on August 25, 2015, 02:17:20 PM
RWM, which program is on the SD card you use inside Cammie-Sue? Because my boyfriend put the update female patch on the SD card for Angel, but the only thing we hear is that the update is done...
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: RedwoodsMama on August 25, 2015, 07:25:50 PM
Huggie, I will take it out and take a look, it is what Pleoworld sent me and without it, Cammie Sue does not move or run at all, Sorry was gone all day, did not see this till now.         RWM  :cat-hug:
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: RedwoodsMama on August 25, 2015, 08:07:40 PM
HuggieZ, I now have a different problem in that I can not remove the micro SD card and it is the female Pleo Rb update which is here on the forums. When I had this problem with Cammie Sue, it took over three weeks of working with someone to get her working. I am going to copy and paste the instructions they gave me, so bear with me, as it will be my questions and their answers but it did work, except I can not longer remove the card. it has to stay in her or she does not work, Most likely her problem is a corrupted file or personality and who knows how it got that way.             Following will be the conversations that gave me the answers.              RWM  :cat-hug:
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: RedwoodsMama on August 25, 2015, 08:14:50 PM
 Ok, first part of initial message to get help describing problem with Cammie Sue

Hi, thanks for the STATS RB info, I have a new problem and thought of you as you seem to be the most knowledgeable. I have a Pleo RB, Cammie-Sue who I ran the STATS RB on last week, and she was fine. She only  had one problem which I could have predicted, low feed, 9%. ( With two severely sick cats, I have not had time to "play" with my four Pleo Rb. I used fully charged batteries, tried four different ones, cleaned both pleo terminals and the battery terminals , and pushed the reset button and also took the battery out of the foot, turned pleo on and waited for the beep, beep as instructed by IMR and then I would put the button back in and turn Pleo on. NOthing worked.

 

            No sound, no movement or anything but the green light stays on. I have run out of ideas of what to do. This pleo is perfect in every other way, She is out of warranty, purchased, or should I say, I won her in Innvo Labs, Facebook contest, Nov. 2011.

               Can you advise me on what to do next to get her to work. The last time I did anything with her was to run STATS RB, nothing since then.

 

                                Thanks,  RedwoodsMama  :cat-hug:


REPLY  Is there a micro-SD card in Pleo?

(be sure there is no card in there)

 

When you say the green light is on – what is happening ?

 

Ie. put in the battery and turn him on. What exactly do you see and hear?

 

When you put in the small foot battery, hopefully you put it in the right way (that’s a common problem)

 

Another thing to try is one of the standalone personalities (like Babe the Pleo). Put it on a micro SD card (like you did with StatsRB) and put it inside Pleo’s battery slot before booting him up.

That should at least boot and make a sound.

 

 

Good luck

Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: RedwoodsMama on August 25, 2015, 08:26:37 PM
 Next conversation;'            Hi, I have not had any luck at all with this problem. I have fully charged five Pleo RB batteries, I ran successfully the ChinaSong URF file , good movement and sound, normal. As soon as the card is removed and I try running "normally", the green light automatically turns to RED! A few days ago I ran Probe RB, where it talks and after giving me the oral report, it said, something like returning to Default personality, but of course the card was still in it, it keep repeating over and over till I took the battery out, then nothing as usual.

 

              I can not get past the green light going RED immediately, I also cleaned all the battery terminals and inside the pleo with a q tip to make sure no dirt. I am lost as what to do next. Why does the battery keep turning RED when fully charged, but pleo is able to run a skit normally? Is there a file or something I can send that will show you what is going on? I h aven't changed the foot battery as I can't even get past the battery turning red...

 

                Please help, you are the only one that can advise me what to do to save my Cammie-Sue. I trust your judgement and know you know more about Pleos then anyone else on the forum. I will be waiting for your suggestions.

 

                          thanks, RWM  :cat-hug:


Response:
 

Jun 10, 2013 






Dear .......... I have tried and tried with no success to revive my Pleo RB, Cammie-Sue. After I sent the files to you on my newest Pleo rb, using STATS RB to see her age, and you asked for the files which I sent you, I decided to run it on my other RB to see where they were, health wise and age wise. ( Baby Ruth my oldest should be quite a bit older than Cammie Sue and I was comparing.)

        They all ran a very short play session, less than ten minutes and then I used fully charged batteries. Everything was fine and Cammie Sue was fine. After I ran STATS RB though, her green light would stay on ,and I could not manualy turn her off. I ran STATS RB again and after the program ran, it said, returning to Default personality, and then it would stop and repeat the same sentence and her legs and head moved slightly. After about five times saying this, I removed the battery as she could not be shut down any other way and removed the micro sd card.She has never been the same since.

     I was advised on the Pleo Forums to try running a skit, and I used Chinasong.URF which ran fine. Only problem is that the green light stayed on, could not turn her off without yanking the battery.  I tried various things suggested such as cleaning her battery terminals, changing the battery in her foot, etc. Now the green light goes directily to RED instantly and stays that way, still unable to turn her off.Also the reset button does nothing.

 

    I contacted Innvo labs thinking she may have a corrupted flashdrive or personality. Twice they sent me a file, but they are ones the public has for the update and male or female personality and can not run anyway on my Pleo as she can not get past the red light.  IMR suggested it sounds like it could be a wiring or battery problem like something has come loose, It is nothing I can see. Innvo will no longer help me unless I send her to them which will cost a small fortune.

 

          You are the only person I know who may be able to help me. She worked fine till I ran STATS RB and now she makes no movement or sound at all, can not run a skit anymore and no program even STATS rB or Probe RB can get past the green light turning RED instantly. I do not know what to do, I think it is a corrupted flashdrive or personality, but just a guess, You are the expert here and I am asking for your help. I have no idea of anything else I can do for her. She is not good for anything now and has a perfect body and paint and ran perfectly till I ran STATS RB, makes me wish I never did, but that is what the program is for. If she were your Pleo, what would you do to try and salvage her?

              Please let me know, I am willing to pay you for your time if you can possibly fix her, I have a Paypal account on Ebay where I sell batteries for Pleo occasionally.

 

             Thank you for your time,  RWM  :cat-hug:


response; next day;                         


 The immediately turning red is most likely the THIRD battery terminal not working.

If you look on the battery, there is a “+” and a “-“ as well as an unmarked one.

 

All three have to work. Since this happened after cleaning the battery terminal, I suspect you may have bent the third terminal.

 

In general I don’t think you need to clean the inside metal parts under normal use.

 

 

Get this working first, so you can run personalities from the SD card again.

 

---

 

StatsRB or ProbeRB doesn’t change Pleo at all. It does copy the personality data to the micro SD card so you can look at it in the computer.

 

You mention “returning to default personality”. That is a feature of ProbeRB.

If you start it with Pleo on its side it will do the ProbeRB features.

If you start with Pleo standing upright, it will try to launch the default personality – but it doesn’t always work (which is why it repeats it)

 

For the ProbeRB feature, it should be started with Pleo on its side.

 

Anyway, that doesn’t explain your problem since running ProbeRB/statsRB won’t change the Pleo at all, once you take out the microSD card.

 

---

It sounds like maybe the normal personality has become corrupted.

Did you actually try any of the PleoRB updates ?

                              http://bobthepleo.com/forums/index.php?action=downloads;cat=9

 

It will speak “updating” when it starts.

 

I suggest fixing the red light problem first (most likely the 3rd terminal), then try the upgrade.

 

--

Good luck

 



 

 

 

 



 
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: RedwoodsMama on August 25, 2015, 08:38:23 PM
Final questions and responses;
 

To



 
 

Jun 11, 2013 






Hi, thank you so much, After more than 90 frustrating minutes and a little luck, I got the green light to go on and stay on, also pushed reset again, Then I did the update that you suggested with a micro SD card and it completed saying, Low level update complete, over and over again. I pulled the battery and then tried her and she would not run of course.

 Next I used the female update that is available and she ran fine with it, After it chimed I turned her off and pulled the micro sd card out. I then turned her one and nothing, She will not run without the SD card in her. Does this mean her files are corrupted? Why would she not run without the SD card in her?

 

         I am so happy that she at least runs and is not dead, but what is the next step? I did do a video if you need to see it incase I missed a step. Oh, in the start of the update, it does say warning low level update something along that line..is that what iit allways says?

      Thank you so much for at least getting her this far. Please let me know how to get her to run now without the sd card in her.               

 

                               RedwoodsMama


 Final Response;    Good that you have it working again well enough to run SD personalities. In general I would avoid touching the metal contacts inside the battery compartment.

 

It looks like the “DataFlash” is either being difficult to program or is totally broken.

Even on a good PleoRB it can take several reboots (saying “updating”) before it reflashes it properly.

 

--

 

I suggest using a totally different micro SD card than you have been using. Ideally one that is 2GB or smaller.

Put the update program on it (with the proper gender: male or female)

Also use a different battery, fully charged.

 

Then try the update again. It may retry several times (saying “updating”).

It is ok to remove the battery if it gets stuck, but avoid that temptation. It can take a long time to program.

 

Let it try at least 5 or 6 times. If after that it doesn’t work, I would assume the DataFlash is broken.

 

--

If the DataFlash is truly broken, you can either have it sent back for repair (and likely replacement), or keep it for a PleoRB that can only run personalities from a micro-SD card.

 

[BTW: I had one of those for a while, good for testing new stuff. Not useful as a standalone pet]

 

 

Good luck
                      so the final result is that Cammie Sue probably has a corrupted flashdrive according to this pleo person who is the expert on pleos and other robots when it comes to fixing problems. He has given me the best result possible, at least my Pleo will run IF I leave the MIcro SD card in her all the time, which is the pleo Rb Female update, nothing more, Without it she is dead and I am not willing to give her up for dead. I do not know if this is Angels problem but very similar, I can not afford to send her away and most likey they could not fix her or it would be way too expensive so I am  happy with her this way, No real problem unless I wanted to run a personality and why would I , when I have a lovely Cammie Sue?!             Good luck.              RWM  :cat-hug:
 
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: HuggieZ on August 27, 2015, 03:04:10 PM
Hi RWM :)

Thank you so much for the conversations!
I've read all of them, and yes...this sounds very similair as Angel's problems.

The only annoying thing is...when I keep the SD card inside Angel, with the Female patch inside her...it keeps updating every time I turn on Angel.
So it won't even run her, because the update file keeps running the update.

Do I need to take out a file out of the update folder?

We are just not succesful :(

Or do I need to run the updates more times to be succesful?

At least already thanks a lot so far! :)
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: HuggieZ on August 27, 2015, 03:33:32 PM
I've done the female patch about 8-10 times.
After they were done I've pulled the SD card and she finally turned on again...but we've seen this before.
I'm afraid she won't work tomorrow anymore.

When I keep the update file inside here, she just keeps starting the update file, so that just won't work for us.
If Cammy-Sue works with the female update inside her...how does that not start the Update file? I just don't understand it I'm sorry.

I'm really out of options and I just don't know! :'(
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: RedwoodsMama on August 27, 2015, 08:53:34 PM
 Can you put the micro SD card into your reader and then copy what it says exactly and then paste it here? It may be different. I do not know why myne works and yours does not unless they are slightly different. What size is your micro SD card, the Gigabytes?         I will be at my new job in the morning, gone from 8:30 am till about 7;00 pm, so you can post your reply, but do not be surprised if I do not even see it till tomorrow evening, I will get back to you.                  RWM  :cat-hug:
Title: Re: Angel and Pepper having issues, don't know what to do!!
Post by: HuggieZ on August 31, 2015, 03:04:34 PM
We are currently on holiday. My boyfriend will look for it this weekend.