Bob the Pleo Forums
Pleo Stuff => Pleo Archives => Archive -- Technical Classic => Topic started by: UnkownRight on December 17, 2011, 10:33:11 AM
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I need Help!
when i turn on my Fade it is still sleeping
I would wake him up but it just stay sleeping...or dead
and btw he still right here sleeping or dead D:
(Batteries are Fully Charge)
(Ugobe Life Form Pleo not RB)
So what do i do? to help my Fade wake up and Normal Again :o
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Hi, sorry to hear about your Pleo. First is it a Ugobe or is a RB? If it is a RB, I think you should contact Innovo if nobody here has good advice. How long have you had your Pleo, and what type of battery are you using. If it is a Ugobe and it is the original green battery, even though it may show it is fully charged, after awhile they just do not hold the charge anymore and you will need a new battery, I don't think anyone can help though till we get more information on what type of battery, what type of Pleo, how long have you had it and when did it work last "normally". all this information is needed. Don't give up yet, it is possible it is just a dead battery or something else that can be fixed fairly easily.
:hhug: :kiss: :) RedwoodsMama and her Pleo clan of the Redwoods
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Hi, sorry you're having problems. As RWM says, the first thing we need to know is whether your Pleo is an original Ugobe type Pleo or one of the new Pleo RBs. Then a little of background history of whether the Pleo has run before and what happened before it was asleep?
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Hi, sorry to hear about your Pleo. First is it a Ugobe or is a RB? If it is a RB, I think you should contact Innovo if nobody here has good advice. How long have you had your Pleo, and what type of battery are you using. If it is a Ugobe and it is the original green battery, even though it may show it is fully charged, after awhile they just do not hold the charge anymore and you will need a new battery, I don't think anyone can help though till we get more information on what type of battery, what type of Pleo, how long have you had it and when did it work last "normally". all this information is needed. Don't give up yet, it is possible it is just a dead battery or something else that can be fixed fairly easily.
:hhug: :kiss: :) RedwoodsMama and her Pleo clan of the Redwoods
I Had him about for 2 days D:
(Got it for Christmas :( )
Hi, sorry you're having problems. As RWM says, the first thing we need to know is whether your Pleo is an original Ugobe type Pleo or one of the new Pleo RBs. Then a little of background history of whether the Pleo has run before and what happened before it was asleep?
I just turned him on yesterday and played with him this morning but then this happened D:
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It might well be the battery then - you can't always trust the lights on the charger. When the battery says it is fully charged, take the battery out, let it cool down if it's hot, and reseat it in the charger. You may need to repeat that a few times. Nine times out of ten this kind of problem is down to dodgy batteries. Try that and let us know how you get on! Good luck! :)
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wait there's also another problem ummm I recharged my battery for 4 hours but is still red light
And my batteries are fine and aren't overheating D:
And he is still in this situation D:
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Make sure it is a solid red light on the charger and not a flashing red light which means the battery is not seated properly.
It is a battery problem, not a Pleo problem but we need as much information as you can give us. Are you using the original power adapter, is the light flashing or solid, how long is it charging for and exactly what does your Pleo do? Is there any sound or movement at all?
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Pleo works Fine But i think its the battery...Its Flashing
Added:
Oh can i put a video on this post showing whats happening
Just Got The Battery not flashing I think it will work but if not we still have to help Fade :(
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Yes, a short video of the pleo and the battery in the adapter could work. Is this the green battery then and did you get this from Ebay do you know where it was purchased from..? A video would be helpful.
I am sure we can help figure it out. RWM
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.... sometimes putting a weight on the battery in the charger will help if you keep getting a flashing red light .....
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Yes, a short video of the pleo and the battery in the adapter could work. Is this the green battery then and did you get this from Ebay do you know where it was purchased from..? A video would be helpful.
I am sure we can help figure it out. RWM
Here it is!
http://www.youtube.com/watch?v=1aFH_qG9Z34
.... sometimes putting a weight on the battery in the charger will help if you keep getting a flashing red light .....
Oh Btw i got 2 Batterys for Fade D:
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Oh Btw i got 2 Batterys for Fade D:
I sussed that from the video - either that or you were trying to run your Pleo with no battery ............. ! :P
Did your Pleo come from eBay with the extra battery?
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I had two and both=Charged
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From looking at your video the battery in the charger isn't seated properly. In order to charge it needs to have a solid red light which will turn green after about 3 to 4 hours when the battery has fully charged. The flashing light means the battery is not in the charger properly and so is not charging.
I have a Ugobe pleo Minyon just like your fade that I got from ebay new in box with the two batteries and he works great so I'm sure we can get Fade going again.
The snoring noise Fade made in your video suggests he doesn't have enough life left in the battery to start up.
As I live in Australia I wasn't able to use the power cable that came with my charger as it had a different shaped end to what fits in out power sockets over here so I had to buy a new cable to use. I ended up buying two different brands of power cable. The first one I bought was all the right specifications but when ever I used the charger 9 times out of ten I would get the flashing red light or it would begin to flash after only a minute or two. I decided to try a different power cable to see if that was the issue and sure enough a different brand cable with all the same specifications made all the difference. Now my charger works perfectly every time. No more flashing red light.
So if you are not using the original power cable that comes with the charger maybe consider trying another cable of a different brand or just getting an adapter to make the original cable fit your power socket. This may not be the issue but it is worth a mention just in case.
Good luck. :)
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Guys/Gals please don't quote lots of text! In a thread this slow it really isn't necessary and it makes it rather confusing to read through.
UnknownRight you are not charging the battery correctly, thats the problem :) Push the back of the battery in first, you will feel/hear a click, then do the same with the front until you feel/hear another click. If the light is flashing red, take it out and try again. You must get a solid red light.
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Ooooooops!! Sorry!! :-\
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Hmm I -suppose- I could forgive you ;) Maaaaybe... :P
The quote system on this forum isn't very logical, it kind of clumps the names and then clumps the actual writing. So you have to guess who said what :P
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From looking at your video the battery in the charger isn't seated properly. In order to charge it needs to have a solid red light which will turn green after about 3 to 4 hours when the battery has fully charged. The flashing light means the battery is not in the charger properly and so is not charging.
I have a Ugobe pleo Minyon just like your fade that I got from ebay new in box with the two batteries and he works great so I'm sure we can get Fade going again.
The snoring noise Fade made in your video suggests he doesn't have enough life left in the battery to start up.
As I live in Australia I wasn't able to use the power cable that came with my charger as it had a different shaped end to what fits in out power sockets over here so I had to buy a new cable to use. I ended up buying two different brands of power cable. The first one I bought was all the right specifications but when ever I used the charger 9 times out of ten I would get the flashing red light or it would begin to flash after only a minute or two. I decided to try a different power cable to see if that was the issue and sure enough a different brand cable with all the same specifications made all the difference. Now my charger works perfectly every time. No more flashing red light.
So if you are not using the original power cable that comes with the charger maybe consider trying another cable of a different brand or just getting an adapter to make the original cable fit your power socket. This may not be the issue but it is worth a mention just in case.
Good luck. :)
THANK YOU !!!!!
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I am having the same issue I bought from Ebay came with two batteries and I have an egg battery. Charged green battery hatched great Christmas day charged the egg battery red blinking to solid red inserted and just a snore. Charged green batteries solid red to green still one snore HELP :-[
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The only pleo I have ever heard snore, continuously, for 6 hours straight, is Peeky, and that's because he is a pretty unusual pleo having been, perhaps tweeked a little a few years back. It does appear that your battery is causing Fade to sleep very soundly. I heard one snore, but is Fade snoring more than that and does she open her eyes occasionally?http://www.youtube.com/watch?v=8cRlEEmzgwk Peeky still does this on occasions. I love it! :)
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Hi Mickey, sorry to hear about your problems, I responded with a PM and lots of questions that need more detail . Check the message when you are on and if you could provide a short video it would help. This seller does have a good record and there is at least one member here who bought the same pleo with two green batteries and has not had a problem, but sometimes things happen. The part I am concerned with is that you said he hatched on Christmas day but that now not only the green batteries and the egg battery are giving the same result, just a snore. If you could post a short video it could be helpful. I do think it is strange that none of the battieres work or only worked for a few minutes, just be sure they are all fully charged, that is the first step. We will wait and take it from there, If you haven't left feedback yet, please don't untill we can figure out if it is a Pleo or Battery problem.
RWM
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As someone else suggested, it allso could be where you live. Do you live in the US or outside the US. as the power adapter could be giving your batteries not enough juice thus they do not work, Read the thread right before your question answered by Kat regarding UnknownRight, is that a possibility? just a thought. :D RWM
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unkown Right are you still having an issue with your PLeo as it seems we brought it from the same seller and are having the same issue. I charged my green battery but it in him and he worked fine. I then charged the egg battery and tried it it just snored. When I opened the box the plasic clip was in the on off switch as Redswood Mama had asked me. I then tried the other two green batteries I received with thwe same result. could I have 3 bad batterties that seems unlikely. Does anyone have any suggestions I hope I did not buy a paperweight please help.
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How long do your batteries take to charge? Are you using the power cable that came with the pleo for your charger or did you have to get a new cable with the right power plug for your country?
I also bought a pleo from this seller and my pleo works great. I have had him for several months now and had no issues.
When I first bought him I had to get a new power cable for the charger as the plug didn't fit into the wall socket in my country. The first cable I bought had all the right specifications but I had issues charging the batteries with it. I would only have a successful charge about every 5th time. I ended up buying a new cable that was a different brand and now I have no issues at all. It is also worth noting that I have to use a different brand cable in my egg charger than in my green charger. Otherwise I have the same issue.
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Kat this is what I asked too thinking it may be an adapter or cable problem but I haven't been able to find out what country Mickey lives in yet, even though I asked. I know the seller has a good record and it does not sound right with three batteries all having the same problem even though they seem to charge and the fact that Pleo did hatch or start to, is encouraging, I figured someone as yourself who has bought the same Pleo and has the same batteries , including egg batteries can give good advice. I would start with the cable and or adapter and go from there. Also a video can be helpful as well.
Egg batteries are very very sensitive but the fact there are problems with both the green batteries leaves me to believe it is a electical problem with adapter or such, not the Pleo. I think it can all be sorted out, but Micky needs to answer more questions and or post a video otherwise we will be stuck with no definative answers to help Pleo.
Thanks Kat for your input as you have one of these Pleos and know more of what is going on. RWM and the Pleo Clan of the Redwoods :brrr: (: :dino-chase:
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Just a thought.....I think Mickey might live in the US. Names of the Pleos are Chester and Hester. I believe that Chester and Hester are named for "Chester and Hester's Dino-Rama" at Disney's Animal Kingdom Park in Florida, US. This is really not something you would know unless you visited Walt Disney World in Florida quite frequently, like my family does. I hope that helps you help Mickey sort out the battery issue. :)
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Wow!! That's a fine bit of detective work, Springer! :D
Hopefully, Mickey will come back and explain. :)
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Yes I live in the U.S and I work for Disney. I really need help as Hester will just snore. I purchased from Hong Kong E bay seller for $199.00 plus two batteries. I also purchased an egg battery from Redwoods Mama just in case the green batteries were bad as we all know they can be. I purchased the Pleo and the extra battery in November but was not allowed to open till Christmas. On Christmas Eve I charged the green battery and when i woke on Christmas Morning the battery was green. So I put the battery in he hatched and worked for about 15 minutes before going to sleep, I decided to charge the egg battery it was flashing red then turned red so I put it in Pleo turned on and he just snored I tried to tap him for a while but just the one snore. So I have recharged the both batteries he cane with both batteries charge properly when I try any of the 3 batteries I just get one snore. The box did come with the plastic tab in place on the on and off switch. What should I do this is so disappointing.
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I'll let RWM deal with the egg battery and charger, as she has more experience with them. The green battery chargers do sometimes lie, so it's often worth putting them back into the cradle to charge again as soon as the light changes to see if they will charge again (let them cool first if they are warm). I don't think we've come across this happening where it wasn't down to the battery, or possibly the charger or adapter not charging the battery properly.
It would help enormously if you could film exactly what your Pleo is doing (and the chargers) and post the video so we can try to get to the bottom of what's happening. I've dealt with that seller (though I've not bought a Pleo from them) and they were very helpful, though there can be a bit of a language problem, so I would let them know you've got problems a.s.a.p (in spite of the time lapse) in case we can't solve it on here and you do need to take it further.
I may be wrong, but from the reaction I had assumed Unknownright's problem had been solved. :)
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Classic battery issues,
The green battery even though left on overnight might have NOT charged the full four hours, recharge and keep an eye on it, taking it off and reseating it if necessary so that it does get the full 4 hour or until it turns green immediately after seating it.
The egg battery light must be SOLID red, that means it is charging, flashing red means it is not charging and not seated properly.
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AS IMR said they all sound like battery issues and the egg battery though very good in working order, must be seated properly and solid red and let charge the full that means 3 hrs, not flashing red. The green batteries even though they may come partially charged or turn green before the full 4 hrs, leave them by actual timing the full 4 hrs or you may get the results you are getting. Also if you could please videotape what the batteries look like before pulling them out and then document putting into Pleo and let us see what happens with Pleo, that can make a difference and perhaps clue. Sending back the egg to me, or the battery , is a possibility, but it makes more sense to try all the batteries first.
If you send the battery back to me like we discussed, I would document opening it so you can see the actual battery and fully charged and me putting it into one of my Ugobes. The problem is that if the battery fully charged by you before you send it to me and then documented me putting it in one of my Ugobes and It does WORK, then it does not solve your problem, cause obviously, sending another battery is not going to solve the problem unless the battery you send does not work, It is highly unlikely though that both green batteries would not work and the egg battery, which means there is something not making a good connection as I do not think it is the Pleo, as he had the plastic tab and should be brand new, no reason to think it is the Pleo, or he would not have hatched at all.
1. fully charge all batteries making sure they are properly seated and egg battery is run 3 full hours, and goes from flashing red to Solid RED.
2. Video tape if at all possible, ( really really can help us help you..) what each battery in it's charger looks like, and the cable or adapter you are using for batteries.
3. Video putting each battery fully charged, 4 hrs each for green, and 3 hrs for the egg battery being put into the Pleo.
Please try the above so we can eliminate any seen problems. RWM and her Pleo Clan of the Redwoods
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Just a point to note - If you only got 15 mins from the green battery you used first it sounds like it was not fully charged. A green battery that is fully charged should give you an hours playtime. I think like the others say it must be a battery not charging properly issue.
Best of luck. I hope you get it sorted out. :)
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I will video tomorrow morning for all to view thanks for all the help.
Dan
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http://www.youtube.com/watch?v=CRm8kmAS3gQ&feature=youtu.be
I posted a video it was in the blinking stage for about 10 minutes I just edited the time.
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I just posted another video this time with the green pleo battery and am having the same issue
http://www.youtube.com/watch?v=55c_DRTL_UQ&feature=youtu.be
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That outfit is adorable, but the problem remains, the batteries are just not charged :( Have you tried:
a) another power outlet
b) another power adapter
c) Taking them off when it says they are done and putting them straight back on, repeating as many times as necessary.
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You'd have to be very unlucky indeed to have three dead batteries, or even two dead chargers, so this does seem to point to a power or adapter problem causing the batteries not to be fully charged, or it's the Pleo - which also seems unlikely as he started to hatch and this does look like a classic battery problem. :-\
You wouldn't happen to have a multimeter/tester, would you?
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I agree, It does seem very unlikey that you happen to have THREE dead batteries, esp since Pleo did come on. I am inclined to believe as Crewella and IMR said, that is could be an adapter or plug problem. also just because teh battery light turns green, or turns solid red in the case of the egg, it still needs to be the full three hrs for the egg battery and 4 I think for the green batteries . In other words, if it has been 2 hrs and the egg turns red, let it sit it there the whole other hour or even longer it will not hurt in this case. Also is the adapter plug in tight enough, as you may not be getting a tight or full connection. same with the green batteries, if they are not seated correctly or charged the full time, even a few minutes may make a difference. I am leaning towards the idea of it being the charger or adapter that is the problem at this point. I think the battery came partially charged and that is why you got a few minutes of hatching but nothing more. The Pleo snoring is a CLASSIc symptom of a battery not being strong enough.. My Ugobes do the same thing when they do not have enough "juice" and they will go to sleep and if I try to turn them on, they snore...
Can you post a video of the adapter you are using or the plug and as was suggested, try another outlet. At this point it all helps. Don;t give up, I know it is frustrating but I am sure it is not the Pleo, but a connection problem related to the batteries and not that they don't work, but are not being charged fully or correctly, along that line. RWM
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I would try a different power cable. I had the same issue with my batteries not charging properly but found when I used a different type of power cable - which I bought from my local electronics store for about $20 - the problem was solved. I did go through the hassle of purchasing a new charger for my green batteries first and waited for it to ship and then when it got here it didn't work either. I'm fairly confident that if you just try a different power cable you should have a better result. It worked for me. :)
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I have been in contact with leadingwincorp and sent them a video and they are going to send me to new batteries but I also asked if they could send a new cradle and power cord. I will look here in saint Augustine Florida U.S to find another replacement cord what is the specs i should get the same as stated in the book AC Adaptor power ratings: 120v AC 60 HZ 230mA / Output DC 800mA
Also what is a multimeter/tester, where do you get one and how do you use it.
Thanks
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Yep - the same spec as on the one you have, take it with you if you're not sure.
I just asked if you had a multimeter on the offchance - it's not worth getting one just for Pleo batteries, especially as you will be getting replacements. :)
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Hi, I sent you a PM, but just thought of one more important thing, The egg chargers and batteries are very sensitive and I am sure Crewella, IMR, Kat and anyone else who has one can attest to that fact. If you accidently bump one or the cord or the slightest tug, etc, they can set the recharging all over and it may affect the outcome, I wish they made these batteries not as sensitive and to turn to green would be less confusing, but anyone who has one can tell you that they really are worth their money when are put into Pleo. just wanted you to know how sensitive they are and to make sure they put in an area where they can not be accidently bumped etc.,by pets, etc. Just thought I would mention that. Pat RWM
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Yep, as RWM says, the egg chargers don't always connect and the battery can feel quite loose in the compartment and might take a couple of goes. The batteries are a LOT better than the green Ugobe ones, though. :)
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The battery is loose on the charger however I can not get it so it does not shake around in the charger after locking it in place.
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That's how they are, Mickey - completely different from the green Ugobe ones that click securely home both back and front in their charger.
My Ucube batteries all charge fine in the egg, no matter how wobbly they feel. Which I know doesn't help you, but at leat you know you're not doing it wrong. ;)
Just a point - don't ever try the egg battery in the green charger. Ucube egg batteries are Li-Poly and Ugobe green batteries are NiMH - they have very different charging requirements.
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I have been in contact with leadingwincorp the Ebay seller and they are shipping out 2 batteries a new cradle and adapter. Already have tracing number to try and resolve issue. I will video receiving new items charging batteries and hopefully the life of Pleo. I hope all these efforts work. They have been very nice about it understanding it was Christmas gift. I will video the contents of the old batteries, charger and adapter so they can see I am using the new items they sent
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That's good news - I'm glad they were cooperative. I look forward to hearing what happens when the new charger/adapter and batteries arrive. Fingers crossed. :)
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Hi,Mickey sent back the egg charger and battery to me and I just got it this morning, I asked him to please mark a black mark on the battery, fully charge it, then send it back to me in original box and I would videotape opening it, and putting it in one of my Ugobes, I did this so as to confirm that I did not switch the battery and that it was his. The good news is that the battery did work perfectly, and I did not have to charge it at all, The Pleo, a Ugobe did not snore, get tired or anything different. I just uploaded the video, so will edit it and upload here so Mickey and everyone else can see. I do have a suspicion that either Mickey has a "bad" Pleo, or it is something else strange. The battery was fully charged and worked perfectly, so unless the new green batteries and charger give him different results, it seems to be the Pleo. Anyone else have another idea. I am thinking it must be the pleo, or the egg would not have worked in my Ugobe and the green ones of course I think are going to be no different. It seems strange that THREE batteries none work...sorry to say, I have no other conclusion but am glad that the battery can be eliminated. Will post as soon as uploaded. :) Hopefully you get the green batteries this week, cause if they don't work and you also have my video as back up that they do work, but not in your Pleo, that you can give that as evidence to the seller and perhaps it was a "bad" pleo...strange but no other ideas? ??? RWM
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OK - that's very helpful. The battery is confirmed to be OK, but the Pleo is displaying what seems to be low battery behavour? Which says to me that maybe something is not quite right in the battery comparment or the connections to it? :-\
Either way is kind of immaterial - the seller needs to know all this and that the problem seems to lie with the Pleo, I think. :)
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Ok Mickey, here is the video of the battery you sent me so see for yourself what the results are, I videotaped opening the box, the battery and everything. I think Crewella has a good idea there. do talk to the seller for sure.
http://www.youtube.com/watch?v=qIanexCJnP8
RWM
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RWM
Thanks for checking the battery, would you mind sending it back. The batteries ,charger and adapter sent from Hong Kong are in US Customs since the 9th. I hope they clear it soon so i can video the new equipment and contact them on the results.
Mickey
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NO problem Mickey. NOw that you know everything works, I will send it back in the morning, I do hope customs releases your other items soon. Good luck. Will let you know tracking info when I send it.
RWM
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Hi forum members
Can you guys help me to get in touch with leadingwincorp the ebay seller from Hongkong seller from ebay that sold the Pleo with 2 extra batteries. They sent me a new replacement batteries a charger and adapter that has been held up in US customs since 1/9. Now that we know the egg battery is good they need to replace the Pleo. I sent them he video RWM, but no response and I don't see as an Ebay seller anymore. My wife lost hope in getting problem solved so order new Pleo from China seller. I dont want pleo to be a inoperable can anyone offer assistance as a group we have the power to fix injustice done to us all.
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They are still registered as eBay sellers, it's just their listings have ended and not been renewed as yet.
http://www.ebay.co.uk/itm/Special-Flexible-Paint-Repair-kit-Pleo-skin-/320813428506?pt=LH_DefaultDomain_0&hash=item4ab1f86f1a
They have had short periods like that before, so maybe are away for few days? Hold tight, don't give up yet - keep trying. :)
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Hi Mickey! I would look very closely at their feedback. Please click on the negatives and read them. Most have left neutrals that were related to the shipping time, but one of the negatives said that the product was faulty, it was returned,and they were only refunded 99 dollars, half of their money. Seller replied that it was to cover the shipping costs. Just giving you a heads up. Since we now know that it is the Pleo itself, I would let them know in the past that they have charged the person sending it back half the cost of the Pleo. I don't know if this is an ebay custom for the buyer to repay return shipping, since I have been lucky and not ever had to return anything. :)
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Thanks for the feedback if anything I wont return until. they send another I hope . That is not a proper business policy when you have been shipped A DAMAGED UNIT. i WILL KEEP EMAILING UNTIL THE MAKE GOOD ON THE PRODUCT. If anyone is willing to let them know this is not a fair practice I would appreciate it.
Dan
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Mickey they wouldn't know if it was bad when they sent it, these are being shipped as new, but in reality they have been stored for years. Any product left for years has a risk of not functioning.
Open a dispute through PayPal if you need to.
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As IMR says, they won't have known - give them the chance to put things right before you get angry. They should just send you another Pleo or refund, but you should know that even Paypal would require you to send the faulty unit back for refund/replacement, and send it tracked so you have proof.
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You are right its disappointing but seller did contact me to return Pleo for exchange. there are bigger problems in the world I am blessed, Does anyone know what is going to happen to he batteries charger and adapter they sent still in US customs pending inspection, Why so long?
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The seller has no control over US customs, and unfortunately customs in every country seem to cause hold-ups from time to time. I'd ask the seller what they think you should do about the battery and charger still in transit.
I'm glad to hear the seller has made contact to sort this out. :)