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Pleo Stuff => Pleo Archives => Archive -- Technical RB => Topic started by: OoElschOo on January 12, 2013, 12:48:28 PM

Title: My Pleo dont work.... please help :(
Post by: OoElschOo on January 12, 2013, 12:48:28 PM
hello there, i have a big problem with my pleo rb...

i charged the battery and now when i take the battery in than comes first for 2 sec. the green light and then the red light.
My Pleo do nothing no more   :'( :'(
I hope anybody can help me ....
I go crazy!!!!


Regards Elena
Title: Re: My Pleo dont work.... please help :(
Post by: InmemoryofRomeo on January 12, 2013, 01:09:47 PM
It doesn't sound like its charged properly. Turn the battery upside down and clean the little silver circles then try charging it again. Remember the charger must be showing solid red for it to be charging. If it is flashing red that means its not charging.
Title: Re: My Pleo dont work.... please help :(
Post by: OoElschOo on January 12, 2013, 01:17:02 PM
ok i try it thank you i hope he works then  :(
i let you know if it work or not

thank u

Elena
Title: Re: My Pleo dont work.... please help :(
Post by: OoElschOo on January 12, 2013, 01:31:05 PM
The battery show me a green light now i put it in the Pleo but the same like before...  my husband say he have try to make a update!!!!!!!!!! :o with Pleo updater 1.02 what can i make now???
my hubby is so stupid  >:(
i could cry he destroy my pleo my little baby pleo  :'( :'(
Title: Re: My Pleo dont work.... please help :(
Post by: OoElschOo on January 12, 2013, 02:25:29 PM
Please help me !!!    :'( :'( :'( :'( :'(
Title: Re: My Pleo dont work.... please help :(
Post by: RedwoodsMama on January 12, 2013, 02:46:29 PM
Hello, if this is a Pleo RB DO NOT DO ANY UPDATES the updates, 1.02 are for Ugobes NOT Pleo RB. This will only make things worse, Please let me know what you did.

                 RWM  :cat-hug:
Title: Re: My Pleo dont work.... please help :(
Post by: OoElschOo on January 12, 2013, 02:54:48 PM
my hubby make a update for Ugobe with the Pleo updater 1.02 thing. can we rescue my pleo??
Title: Re: My Pleo dont work.... please help :(
Post by: RedwoodsMama on January 12, 2013, 03:17:35 PM
Hello, the confusion is this,  is your Pleo a UGOBE, the original Pleo, all green and tan legs and BLUE eyes, or is it a Pleo RB, the latest one that just came out a couple of Christmas ago? Very important to know which type of PLEO it is. What color is the battery? This will also help.
does your pleo look something like this, with different color eyes. and comes in a white Pleo box, or a Green Pleo Box?
        
  Or does your pleo look like the one above with the collar on it?                      RWM
Title: Re: My Pleo dont work.... please help :(
Post by: OoElschOo on January 12, 2013, 03:22:41 PM
the battery is light brown and the box is a white Pleo box.
Pleo rb  is written on the box....
the 2nd picture is my pleo.... but not with dark eyes he have light blue eyes
Title: Re: My Pleo dont work.... please help :(
Post by: RedwoodsMama on January 12, 2013, 03:24:43 PM
oK, THEN DO NOT USE UGOBE PLEO UPDATE ON PLEO RB. It is very importantl .Have you or your hubby done an update yet , actually putting it IN Pleo RB?

RWM
Title: Re: My Pleo dont work.... please help :(
Post by: OoElschOo on January 12, 2013, 03:29:53 PM
he say yes he did it...the update was successfull...
Title: Re: My Pleo dont work.... please help :(
Post by: OoElschOo on January 12, 2013, 03:32:52 PM
oh my god he killed my pleo.... i go crazy  :'( :'( what do a man think when he do something?!  :o
Title: Re: My Pleo dont work.... please help :(
Post by: RedwoodsMama on January 12, 2013, 03:39:54 PM
So how is your Pleo acting, ? Is it moving, making noise or nothing?      RWM
Title: Re: My Pleo dont work.... please help :(
Post by: OoElschOo on January 12, 2013, 03:42:23 PM
nothing.... the red light next to the battery is on

Can we rescue him?  :'(
Title: Re: My Pleo dont work.... please help :(
Post by: InmemoryofRomeo on January 12, 2013, 03:57:39 PM
RWM the Pleo is not working... Isn't that kind of obvious from the thread title???

Elsch, you need to write to customer support at Pleoworld, they can give you an update to fix your Pleo. Sadly we do not have the required file here. Write to Pleoworld and tell them that your husband updated your Pleo RB with the old UGOBE update and now he won't work. Then they will send you what you need to fix him.

Here is the link:

http://www.pleoworld.com/pleo_rb/eng/contact_support.php
Title: Re: My Pleo dont work.... please help :(
Post by: OoElschOo on January 12, 2013, 04:08:15 PM
ok, i wrote the support. U think thats really so easy Update->fixed?!?

when i have the file from the support then i give u a link than u can put it here in the forum when u want??

Thank u for ur help im so happy to be a member of this forum thank u all!!  :flowers:
Title: Re: My Pleo dont work.... please help :(
Post by: RedwoodsMama on January 12, 2013, 04:09:53 PM
Hi, IMR the reason I asked, even though I read the whole thread, is because at one point she says, "The update is successful", so this is where I wanted clarification that it was either a Ugobe or a Pleo Rb, even though at the beginning she said Pleo Rb, for all I knew, she also has a UGOBE, so I wanted to make sure if it was or was not moving, making noise etc. Unfortuantly, she had the update put in before anyone could tell her NOT to use any Ugobe Update. Luckily Innvo will be able to help her, this is  not the first time this has happened, and I am sure not the last. It is too bad Innvo can not make a full proof update that will not upload into anything other than the Pleo intended, as I can see this happening again. Language will allways be a barrier for some to not understand.

  OoElschOo  ,       I do hope you get your RB working soon, Innvo will take care of you, just give them time, this is the weekend also.

                                RWM :cat-hug:
Title: Re: My Pleo dont work.... please help :(
Post by: InmemoryofRomeo on January 12, 2013, 05:55:52 PM
All good RWM :)

Elsch, the fix really is that simple, Innvo will send you the update and the instructions. We'd love to have the file if you are able to send it, I'm not sure why we don't have, it could be a permission issue. I'm sure one of the higher ups will come and tell us if it is :)
Title: Re: My Pleo dont work.... please help :(
Post by: PleoPet on January 13, 2013, 10:10:59 AM
Try installing/reinstalling the latest RB firmware.

http://bobthepleo.com/forums/index.php?action=downloads;cat=9
(Under Downloads, "Pleo RB OS versions (not for Classic pleos!)")
You can pick the gender (male or female). Instructions are there.

This will re-install the Pleo RB personality and start the Pleo RB as a newborn.
Unfortunately the old personality (including the DNA and the gender) was lost when you ran the UGOBE update.

(Historical note: in the past before the official release of the RB update, you had to get it directly from Innvo. Now it is publicly available so you can do it yourself)

Good luck
Title: Re: My Pleo dont work.... please help :(
Post by: OoElschOo on January 13, 2013, 12:52:26 PM
i´ve try it @Pleopet...The power indicator light is red. When i turn my Pleo on,  for 2 sec. the light is green and then switch to red.  :'( :'(
Title: Re: My Pleo dont work.... please help :(
Post by: OoElschOo on January 14, 2013, 03:14:44 AM
the Innov Labs Team send me 2 files but it dont works  :'( i have a 4 gb sdhc card is this ok??

Elena
Title: Re: My Pleo dont work.... please help :(
Post by: InmemoryofRomeo on January 14, 2013, 10:20:31 PM
You need an SD card not SDHC.
Title: Re: My Pleo dont work.... please help :(
Post by: OoElschOo on January 15, 2013, 04:12:38 AM
it dont works with the sdhc card and the same like with the other one!!
Title: Re: My Pleo dont work.... please help :(
Post by: PleoPet on January 15, 2013, 05:26:15 AM
If this is the first time you've run software from the SD card, here are some tips:

Use an "SD" card (not "SDHC")
Use a card that is 2GB or smaller.
Format the card before use, as FAT (FAT32)
Read the instructions carefully so the .URF file is in the top folder of the SD card.

Try running a demo personality like "Babe" ( http://www.aibohack.com/pleo/babe11a.zip ) or ProbeRB ( http://www.aibohack.com/pleorb/proberb.htm )

These personalities should start up and make some sounds, even if the built-in personality is corrupted.
Title: Re: My Pleo dont work.... please help :(
Post by: irbyma7297 on January 15, 2013, 06:55:56 PM
also, not sure if this accounts for rb's, but pleos need to have the files on the card by themselves, not in the folder they came in or anything
Title: Re: My Pleo dont work.... please help :(
Post by: OoElschOo on January 18, 2013, 03:08:30 AM
Hello...

I sent my pleo this week back and my new one came today :cheer: .... He is a little bit darker on the head and around the eyes but as sweet as the first one  ;D
The problem was the software from the beginning, they said. It was not my fault.

thank you all for helping me.... :flowers: :flowers: 


Elena














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