Bob the Pleo Forums
Pleo Stuff => Pleo Archives => Archive -- General => Topic started by: barrettgazzy on August 10, 2011, 11:11:48 AM
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Does any 1 else here find it hard to get a response from Innvo Labs pleo customer service ?
i have messaged Inquiries 3 times now asking them why United Kingdom does not show up on the drop down list
when at check out of a RB and still No response :(
Also logging into the Pleoworld website seem's to be a bit of a hard task also ! i know my user name and password but
still wont log me in properly :(
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Like I said in the other Thread.
For me it was no problem to get a answer. The answer from Innvo came into 24Hours.
Iam from germany and they didn`t started selling in europe now.
Mine comes hopefully next week from HK - but its not green, there they are blue and pink.
Good Luck
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When I emailed them I received a reply the same day - and surprisingly it was a Sunday.
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they need to respond to all customers really not just pick and choose lol
when was it you messaged them bhobbes ?
And they use to sell to the UK from pleoworld so it is odd they would remove UK from it before Pleo rb is available to sell here...
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I believe it was in June. Maybe May.
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Goodness Bhobbes, email them again immediately! If I hadn't had a response in a week I'd be shooting off another email. Sometimes things get looked over or lost, and they seem to only have one poor customer service rep :P
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well i finally got a response and looks like there will be a distributor in Europe very soon ;D
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Yep - I got the same response!! :D
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Just keep spamming them with emails and phone calls.. they gave me tons of trouble trying to contact them through the US innvo labs 'division' *pfft* but I always get an immediate response when I call the Asian customer service folks.. go figure.
- Sarah
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For what it's worth, I had a chat with Derek Dotson of Innvo Labs yesterday, and he is keenly aware of the problem, but he also said that they are rolling out a new ticketing system for the customer service area, so in the near future we should see things becoming a lot more consistent in getting a response. :)
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That's good to know, thank you! :)
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That is good to know but I've had lots of chats with him too and well.. :P
Hopefully this one actually does pan out :)
- Sarah
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Yes. It is a pity the Pleoworld site is not customer friendly, in addition to a very unsatisfactory customer service.
Pleo could be a huge success with better management, Pleo's guide, sales reps, technical support and transparency in their communication with Pleo owners. %)