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Pleo Stuff => Pleo Archives => Archive -- General => Topic started by: Porcelina on March 23, 2011, 09:46:26 AM

Title: Pleoworld customer service??
Post by: Porcelina on March 23, 2011, 09:46:26 AM

Well, about 8 days ago I sent a couple of simple product questions to Pleoworld support...no response at all, other than a confirmation email 8 days ago saying I should expect a prompt response. When I think of "prompt response" from online customer service, I think 24-72 hours, not well over a week. This makes me very hesitant to purchase from Pleoworld.com....I have dealt with shoddy customer service before and it's just too irritating. I mean, really, had they answered my questions in a helpful and timely manner, I already would have made a $500+ purchase from their web site...now, I'm not so sure I want to invest so much money in this product if the company doesn't have helpful, fast, and reliable customer support. Have their been a lot of issues dealing with Pleoworld? Because I really would rather skip out on this product, or buy from another site if their product support is known to be poor.

Title: Re: Pleoworld customer service??
Post by: InmemoryofRomeo on March 23, 2011, 02:13:19 PM

Hi Porcelina, I emailed Pleoworld support Monday and had a response Tuesday. I would suggest resending your mail in case it has simply been lost, I've only ever had the one person answer my queries so they probably don't have that many people working at customer support.

Title: Re: Pleoworld customer service??
Post by: RedwoodsMama on March 23, 2011, 02:44:52 PM

Hi Ditto what IMR said, mail does and can get lost all the time, snail mail as well as email, I have it happen more often than I would care to think about. If in doubt, email again, and sending it to Raphael has allways gotten a response in less than 24 hrs for me, unless it is late on a Friday or of course a holiday weekend. Try it again, make a copy or send a copy of it to yourself so if you don't hear back, you won't have to retype it again, and hope for the best, I do think perhaps there is just one main person who is overworked and has to address all of the emails Innvo receives, at least here in the U.S.A.
                                                                     RedwoodsMama

Title: Re: Pleoworld customer service??
Post by: latrine on March 25, 2011, 06:45:38 PM

Keep trying, as RWM said, there aren't many people at all to answer your questions.. you might even do better calling the number and leaving a message.

Good luck!!


- Sarah