Post by: InmemoryofRomeo on February 14, 2011, 03:26:31 PM
Original problem: Pink Pleo RB arrived hatched and developed holes after a few weeks.
Post by: Crewella on February 14, 2011, 03:53:39 PM
Post by: saratogaspringer on February 14, 2011, 04:07:23 PM
Post by: kat on February 14, 2011, 04:20:40 PM
I am supprised that they haven't tried to make contact with you considering they are a member here. After reading the posts about the issues you have had with him and that you have been trying to contact them with no luck you would think they would want to sort it out for you swiftly to avoid bad publicity.
Post by: Crewella on February 14, 2011, 04:24:05 PM
Post by: InmemoryofRomeo on February 14, 2011, 04:31:45 PM
I suspect that someone else has returned a pink Pleo which has then been shipped on to me, whether on purpose or by accident I don't know, but given their lack of response I suspect they may have known about it.
I've sent the same email to a couple of email addresses I could find associated with Gimmedigi, hopefully one replies.
Post by: OzPleo on February 15, 2011, 01:06:34 AM
Post by: scaledandtailed on February 15, 2011, 07:25:45 AM
I really don’t think I’d be too happy If I’d learned that my pleo was actually not new but actually might be reconditioned.
Bit of a mute point seeing as I have no plans on ordering a pink or blue pleo but having read the nature of some of the problems people have been having with this particular company I think I’ll stick with pleoworld. Even if it is more expensive.
Really hope you get something resolved soon though.
Scaly
Post by: InmemoryofRomeo on February 15, 2011, 02:04:35 PM
At least it is a response...
Post by: InmemoryofRomeo on February 15, 2011, 10:21:14 PM
Dear Emily,
Sorry for a late reply coming back to you, the email was in the junk mail box indeed.
Regarding to your hatched Pleo RB, we totally understanding your frustration at the moment and our store aims to provide customers excellent shopping experience, all our stocks are brand new and we do not sell any refurbished items; for the arrival of stocks we check the existence of the product in the box and send to our customers but we don't turn the Pleo RB on to check the functionality of the product, in this stage we need to contact our supplier to investigate why the Pleo RB stocks have been hatched at the very beginning and all the cosmetics problems.
We take your case very seriously and please allow 1 to 2 working days for us to investigate your case with our supplier and we will get back to you with a solution.
Sorry for any inconvinence which have caused.
Best Regards,
Ernest Cheng
Post by: Crewella on February 15, 2011, 10:56:02 PM
Now that I think off it, when I contacted them I did email them directly. I never do use the 'contact' boxes on websites for some reason.
Post by: kat on February 16, 2011, 05:12:25 AM
Post by: saratogaspringer on February 16, 2011, 06:01:33 AM
Post by: latrine on February 17, 2011, 09:35:58 AM
I hope everyone else just stays well away from that store from now on.. My original Blue RB was from there and he wasn't even an actual RB he was just a prototype.. he never should have even left the country!
Best of luck, hon.. that stinks.
- Sarah
Post by: scaledandtailed on February 17, 2011, 10:45:11 AM
Just out of interest was it a working model? It would be an interesting thing to have but not if you where expecting a fully functional pleoRB and I’m not sure how one would have escaped the checking process that they said they carry out. .
Scaly
Post by: InmemoryofRomeo on February 17, 2011, 04:05:35 PM
Post by: Talon on February 17, 2011, 04:26:20 PM
Post by: jpdude11 on February 17, 2011, 08:41:37 PM
www.accessoryjack.com
Post by: Crewella on February 18, 2011, 01:17:51 AM
Post by: InmemoryofRomeo on February 18, 2011, 02:44:57 AM
Dear Emily,
Thank you for your patient again for allowing us to have a quick investigation with our supplier and seeking a solution on this.
Regarding to the cosmetics problem about the Pleo RB, as per the supplier since the skin of Pleo RB is totally handmade and the skin of Pleo RB is slightly varing from each others, and the eyes color of Pleo RB too; so there is a variation in the skins fabricating process.
Regarding to the hatched Pleo RB at the very beginning, we still have no idea about this as every Pleo RB we sell are actually brand new and untouched, and we are definitely not selling, and are not allowed to sell any refurbished items under our operation to our customers.
We have sold a lot of Pleo RBs all over the world and without a single problem so far; since this is quite a special case to us, please kindly return the delivered Pleo RB to us (with all the delivered materials like packing, chargers and accessories), if the returned Pleo RB is proved to be a factory defect, our supplier will replace you with another brand new Pleo RB with unhatched condition, and we will have special arrangement to ensure the skin is in an excellent cosmetics condition by checking the stock on arrival to us.
Please kindly confirm to accept the above special arrangement on the Pleo RB return and replacement.
Sorry for any inconvinence which have caused, should you have any question please do not hesitate to contact us again.
Best Regard,
Ernest Cheng
Looks like Pleakly will need to be packed up and shipped back :( Poor Pleakly.
Post by: saratogaspringer on February 18, 2011, 03:50:40 AM
Post by: kat on February 18, 2011, 05:14:51 AM
Further update:
if the returned Pleo RB is proved to be a factory defect,
I wonder if this is code for we may decide no to replace him. How will they decide if he is a factory defect? Apart from coming pre hatched and the holly armpit problem Pleakly does function correctly in all other ways doesn't he? (I know I am being negative!) I do hope they do the right thing and replace him. :)
Interesting that they say the skin is handmade so each one is different. I would have thought they would use a machine to make the skins. %)
Post by: scaledandtailed on February 18, 2011, 08:43:14 AM
It would be a good idea to ask Innvo Labs about that.
Scaly
Post by: InmemoryofRomeo on February 18, 2011, 07:22:55 PM
Post by: kat on February 18, 2011, 07:35:39 PM
Kat
Post by: RedwoodsMama on February 19, 2011, 02:08:53 AM
I do hope you get your replacement soon and I am truley sorry that Pleakly has to be returned. :(
RWM
Post by: InmemoryofRomeo on February 22, 2011, 08:55:24 PM
Edit: I have to admit, Gimmedigi does have good service when they put their minds to it, their response times of late has been excellent. I have updated my first post accordingly.
Post by: InmemoryofRomeo on February 27, 2011, 09:21:13 PM
Post by: RedwoodsMama on February 28, 2011, 12:33:39 AM
RedwoodsMama
Post by: kat on February 28, 2011, 02:49:00 AM
Post by: Crewella on February 28, 2011, 04:25:41 AM
Post by: saratogaspringer on February 28, 2011, 06:42:23 AM
Post by: InmemoryofRomeo on February 28, 2011, 02:14:34 PM
Post by: PWOKristy on March 01, 2011, 02:09:26 PM
Post by: InmemoryofRomeo on March 01, 2011, 09:09:10 PM
Quote
Dear Emily,
Thank you so much for your patient.
Regarding to the returned Pleo RB, we have been notifed by the supplier for a brand new replacement, they will deliver a brand new Pleo RB in Pink Colour to us within 2 working days, and upon arrival we will open the box and check the cosmetics conditions of the new Pleo RB (Pink), especially the junctions of the four legs, and we will send you the pictures of the mentioned cosmetics areas of the new Pleo RB for your confirmation before dispatching to your delivery address.
Sorry for any inconvenience which have caused. Please do not hesitate to contact us again if there is any question.
Ooh how exciting :) Hopefully he/she will be here next week :)
Post by: PWOKristy on March 01, 2011, 11:04:50 PM
Post by: Crewella on March 01, 2011, 11:15:06 PM
"Thank you so much for your patient" made me laugh - it made me think of poor Pleakly tucked up in bed in a hospital ward! :D
Post by: InmemoryofRomeo on March 01, 2011, 11:33:09 PM
Post by: kat on March 02, 2011, 03:49:14 AM
Post by: saratogaspringer on March 02, 2011, 06:08:21 AM
Post by: InmemoryofRomeo on March 03, 2011, 03:29:43 AM
Quote
Dear Emily,
The brand new Pleo RB in Pink color already arrived our office and we take some shots for your reference and confirmation. Please kindly advice your decision so that we can dispatch the item to you immediately. The pictures will be sent to you by another email with email title: "order 410 replacement" pics with a 5mb zipped file, with total 10 pictures on the cosmetics condition of the replacement.
Sorry for any inconvenience which have caused.
By the way, We would like to highlight our brand new Pleo RB accessories for Pleo lovers who may interested in enhancing full Pleo experience at bargain price!
http://www.gimmedigi.com/catalog/advanced_search_result.php?keywords=pleo+accessory
Includes:
US 44.99 PLEO rb Accessory - Spare Lithium Rechargeable Battery
US 18.99 PLEO rb Accessory - Voice Command Training Stones: Interactive Series (Come-to-me / Counting / Eating)
US 18.99 PLEO rb Accessory - Food Series: Daily Nutrition Series (Cycad Leaf / Mushroom / Chunk of Ice)
US 18.99 PLEO rb Accessory - Food Series: Leisure Food Series (Chili / Coffiee Leaf / Suger Cane)
US 18.99 PLEO rb Accessory - Voice Command Training Stones: Leisure Series (Playing / Dancing / Singing)
Offered by Gimmedigi.com
Please do not hesitate to contact us again if there is any question.
Best Regards,
Ernest Cheng
They have quite a nice deal on the accessories, and if you live anywhere other than America their shipping is cheaper than Pleoworlds.
But more importantly!.. Here is the first glimpse of my new little dino, can't wait until Pleakley arrives down under :D Gimmedigi have really gone out of their way to fix the problem once they were aware of it. So I am very pleased to say I would recommend them and I will be shopping with them again :)
Post by: Crewella on March 03, 2011, 03:39:20 AM
I'm so glad Gimmedigi came up trumps in the end. He looks utterly gorgeous - bet you can't wait to get your paws on him! :D
Post by: PWOKristy on March 03, 2011, 04:25:56 AM
Post by: bhobbes on March 03, 2011, 06:13:18 AM
Post by: kat on March 03, 2011, 07:00:14 AM
Post by: InmemoryofRomeo on March 06, 2011, 11:23:23 PM
Post by: Crewella on March 07, 2011, 03:10:17 AM
Post by: RedwoodsMama on March 07, 2011, 01:40:03 PM
RedwoodsMama
Post by: InmemoryofRomeo on March 07, 2011, 01:45:27 PM