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[candix]

Hi Guys

I'm back and I have a new problem. The seller told me that my Pleo has his neck broken, that's absolutely not true. Does anybody have a video of his pleo in neutral position and move him in order to see how his neck is moving in this position ?

They said that the leg problem is due to his neck problem, I think it's totally wrong, I don't know what to do, they said that the garantee is no more available because of is hypothetical problem of neck

Thanks for your help

[InmemoryofRomeo]

Did you try manually positioning the foot, as suggested above?

If the problem persists go back to the retailer, the warranty covers all problems foot or neck and the store is trying to cheat you. Be insistent that they replace or refund your Pleo, if you can talk to someone else.

I have attached a quick skit which you can use to test your Pleo's neck, unzip the files to an sd card and pop it in your Pleo, give him ten seconds to load it then tap his back to start the skit he should move his neck down, up, left and right and around. Take it in when you go to the retailer so you can show them the neck is fine

[candix]

Hi

Thanks for your answer, unfortunately, I don't have my Pleo, he is still in the shop, I'll go back at midday in order to contest.

They told me that they disassemble it, is that possible ? I think it's not because of the skin. Can you tell me

[InmemoryofRomeo]

It is possible, but highly unwise, I do hope they know what they are doing. The skin will need to be reglued around the feet and neck when they are finished. If they have done that then check your Pleo over very very carefully before you take him home, make sure he is running correctly, has been glued well and that they haven't made the problem worse.

I do hope it works out for you.

[Pleo Power]

What this sounds like to me is a hostage situation, and they don't care if the hostage lives or not, and infact there actively trying to kill him!


and yes they can be taken apart completely, but then the Pleo is dead and is resting in peasis! just look here if you dare.http://www.ifixit.com/Guide/First-Look/Pleo/597/1




(and sorry if this only makes it worse. )

[candix]

Hi again

I'm really disappointed, they said that the leg problem is caused by the neck problem, I don't understand how it can be possible, the sensor in the leg is independant of the neck. They said that they're are little cracks on his neck structure which caused the leg problem

[InmemoryofRomeo]

Clearly they have no idea what they are talking about, and since they pulled your poor Pleo to pieces demand a refund. Do you have any consumer protection there? Here in Australia we can have a matter investigated by an independent authority if we feel the wrong thing has been done.

I hope you can get this all sorted, what a mess. They have completely voided your warranty by pulling Pleo to pieces.

[candix]

Hi

Thank you for your answers. I'll copy your answer and all the thread to show them. If they don't want to change my pleo i'll contact a consumer association.

I have see my Pleo and I don't understand how they can said that they are cracks on his neck, there is no traces of disassembly. I think they lie to cover them.

I'll give some news as soon as I can.

Thanks again

[InmemoryofRomeo]

Good luck! Hopefully you will get a refund so you can go elsewhere with better service for a new Pleo.

[candix]

some news : the responsible is going to try to find a new Pleo and exchange with mine. If he doesn't find one he will give me a refund. I'm really happy and I hope he will find one.

Thanks for your help and your support 

[InmemoryofRomeo]

Aw that's great news, hope they can get you a new one but at least you will get a refund