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[Marbaerli]

Hello from Berlin,
Iam bought my Pleo RB before 5 Days.
Yesterday Pleo go Off After 5 Minutes Playtime. She is in the 3rd Level.
Iam startet her this Morning but the Green light came for 5 seconds and then it Would be red light with an
tack,tack,tack,tack,tack Sound. She do nothing, iam try to Charge the Battery change the Clock battery... ,
Trying the reset hole, Nothing Works.

Please take a look at the Video: https://www.dropbox.com/s/hl9yvlkpb2hoii9/Video%2026.04.13%2012%2031%2020.mov

Iam wrote to pleoworld and they send me an female update, iam trying to do that but she doesn´t
react of this and doing the same tack,tack,tack sound. 

Tank you very much and please excuse my Bad english.

Best wishes Melanie

[Marbaerli]

Iam bring her back to the store iam bought her. Hope iam get fast an new One!

Best wishes Melanie

[Mystearika]

i am sad to hear that i hope you soon get a new one

[kat]

I'm sure they will sort it out for you as swiftly as they can.  There have been a couple of others that have shown up here on the forum recently with the same issue so I am guessing that it is a production fault.  I'm sure they will replace her for you

[Marbaerli]

Thank you very much!
Hope iam became an New Girl, because im bought my Ugobe Boy on sunday. 

Must Check the Gallery options with my IPad to Show you Pictures.

Best wishes Melanie

[Crewella]

Glad you managed to get things sorted out, and congrats on your new Ugobe! 

[PleoAibo29]

Congrats! 

[Marbaerli]

Hello again,
Iam became my New RB on wednesday.
So i know Matilda is gone forever.

His Name is Buddy.
Iam made him a Cape today!
Please look at the Gallery.

Best wishes Melanie

[kat]

I'm glad they sorted it out for you .... even if they did have to replace your pleo.  Buddy is a really handsome fellow with very sweet amber orange eyes   You must be so pleased