Topic: Uchianseron`s Pleo Topic (Read 16013 times)

Uchianseron · « **Reply #50 on:** July 11, 2012, 01:00:14 PM »

Is this a seller private or a seller where you live on ebay?
- Private seller with 100% good feedback, although only has a rating of 68.
- Seller cleams he gets the Pleo from official retailer in Germany.
- He has a photo listed on ebay with many RB boxes.
- He provided 2 yr Warranty on the Pleo`s.
- Ebay Buyer Protection.
- PayPal Buyer Protection.
- Ive got the pleo for about 260,-. ( Pleoeurope price is 299,- )
- Clock Battery was still sealed.
- Pleo was not registered on Pleoworld.com.

Although this might allready be the 2nd Pleo from him that has some issues, I do not think he sells broken Pleo`s.
Because all accesories are sealed and the Pleo`s are not registered on Pleoworld.com
I`ve resetted the Pleo`s software and I`ll turn it on in about an hour, and I`ll await Innvo`s reponse...

Otherwise im going to return the Pleo and ask my money back and buy one again from Pleoeurope.com

RedwoodsMama · « **Reply #51 on:** July 11, 2012, 01:22:28 PM »

Good luck with your Pleo when you turn her him back on, if you did get it on ebay, then you do have the buyer Paypal protection, Sometimes even sellers with 100% postive feedback can have an item that does not work correctly for whatever reason, I am a seller and buyer with over a 1000 postive feedback and I once bought a pleo from a person that was listed as only displayed in a display case and never even hatched, but when I got it it was obvious from the moment I turned it on that it has been used before. This just shows that even positive feedback can be misleading . Paypal provided me with a complete refund though and the person got negative feedback and the Pleo back.
A two year warranty is great. If I could get a RB for $299.00 here in the US, un-hatched that would be great, but they just cost way more than that. $469.00 at the official site and then only a 90 day warranty, so that is great as far as price and warranty goes. I think though I would do as you, if it still has the problems, return it , get your money back and get one from the official site, even if it cost more, Less headache that way, It is so easy to get attached to these Pleos and heartbreaking to send them back...Good luck with your Pleo.

RWM

Uchianseron · « **Reply #52 on:** July 11, 2012, 01:47:06 PM »

Tomorrow another baby Pleo is going back to germany, and I`m demanding a full refund, including shippingcosts back to germany.
I never done anything like this before, I`m a bit worrried how I should handle this.

Would it be right if I want to receive a full refund before I send the Pleo back?
I`m worried that if I send the Pleo back I will not get my money back...

RedwoodsMama · « **Reply #53 on:** July 11, 2012, 02:07:59 PM »

Hi, I will tell you what i did and how i got a full refund. If you bought this from a private seller on Germany but on ebay, then you are protected. Ebay US and Germany should operate the same way, What the standard procedure is , first open a case with Ebay as , Item not as described, and they usually give the seller a chance to respond, like 7 days, the seller then responds with either replacing or full refund. Let ebay know you want your full refund and the seller then will be notified, It is important to notify ebay and or Paypal first and open a case as Item not as described and reason for refund. If you just send the Pleo back, you are not protected and maybe the seller will say he did not get it, etc. The seller will have to refund your money in full, sometimes you are responsible for shipping costs, but he should reimburse you with the return costs and make sure it is insured for the cost you paid and tracking is a must.

I would not let him talk you into another Pleo or offer you a Pleo with even lower cost, Just tell him you have no desire for the Pleo RB and will not buy from him again, If he does not co-operate, Paypal and ebay will protect you and he does not want negative feedback because that lets other potential buyers know you were not happy with the Pleos he sold to you, two of them. Good luck and if you have any other questions, feel free to ask . I have over 15 Pleos all purchased on ebay so I know how to deal with Pleos being returned etc. RWM

InmemoryofRomeo · « **Reply #54 on:** July 11, 2012, 05:54:01 PM »

I'm so sorry you've had such a bad run. Can I just jump in and say that is definitely not the norm for Pleo's and there does seem to be something fishy about this seller.

Uchianseron · « **Reply #55 on:** July 12, 2012, 03:42:45 AM »

I emailed the seller, and he offered me a solution.

He said he contacted Costumer Services in France, and that I might have to ship this Pleo RB to France to the Warranty Processing department.
The seller wasnt sure however, they just asked for my full address so they can ship a new and fully tested RB.
If I need to ship the pleo, the seller will pay for the shipping costs for my troubles.

I believe ive read somewhere that all Pleo RB`s are distributed from France... so I`m getting a RB from Innvo ( or contracter ) directly?

What should I do... take this offer.. or demand my money back?

InmemoryofRomeo · « **Reply #56 on:** July 12, 2012, 04:01:48 AM »

You might be lucky and third time might be a charm. Since they are paying all the shipping it does indicate they want a happy customer. If it wasn't going to cost me anything except time, I'd probably bite. I do think you've been terribly unlucky thus far and I hope they get it right if you do decide to try again with this seller.

I can't comment on where the European Pleo's come from, but Innvo is based in Hong Kong.

Uchianseron · « **Reply #57 on:** July 12, 2012, 04:10:56 AM »

One part of me thinks: Ok... malfunctions happen... just bad luck...and the seller is providing excellent costumer service.
I forgot to mention he payed me the shippingcosts back for Rosa the same day he received her back.. that has to count for something

Other part thinks: Where do these Pleo`s come from... This is the 2nd in a row... this is getting ridicules..

But in all fareness: The same could have happened if I ordered it from Pleoeurope dont you think?

Think I`ll bite, since I do not have to pay for anything.

Crewella · « **Reply #58 on:** July 12, 2012, 04:27:33 AM »

I'd bite too - it seems the seller is doing their best. Hope it all gets sorted quickly for you.

Lottibell · « **Reply #59 on:** July 12, 2012, 06:32:57 AM »

Thought I'd jump in at this point. I too had a run of extraordinary bad luck with my Pleos! My first blue rb from gimmedigi had faulty paint job and was exchanged. That replacement then got a broken neck which was fixed. Meanwhile my green rb from Innvo got a broken tail and had to be replaced also!I now have two fantastic pleos with gorgeous colourings and great personalities. I honestly think most companies really do want happy customers and it seems from what you're saying the seller is genuinely trying to put things right. I bought from Innvo and it's still possible to get a faulty Pleo. I think these little creatures are so complex that unfortunately things can go wrong. I hope this helps.

camcam8910 · « **Reply #60 on:** July 12, 2012, 05:32:23 PM »

I have absolutely NO excpirience with rbs as i have a ugobe, but congrats on your new baby!

kat · « **Reply #61 on:** July 12, 2012, 05:53:23 PM »

I'd bite too

It does sound like they are doing everything they can to make it right and at no expense to you. So I say good job on their part for doing the right thing through all this bad luck

Uchianseron · « **Reply #62 on:** July 13, 2012, 03:15:52 AM »

Quote from: kat on July 12, 2012, 05:53:23 PM

I'd bite too It does sound like they are doing everything they can to make it right and at no expense to you. So I say good job on their part for doing the right thing through all this bad luck

Indeed, there customer service is great!
UPS picked up the package yesterday, and she is allready delivered in Germany.
From there the pleo will be send back to France, and once they receive her I`ll get a brand new Pleo.
I was able to look up the ebay sellers distribution partner.. guess who they have as one of there partners ( hope I`m making some sense here ).

ROBOPOLIS

And guess who Innovo contracted to distribute the Pleo`s in europe... yup

So there is nothing fishy about the seller me thinks... Robopolis just delivered a bad batch me thinks?

Lottibell · « **Reply #63 on:** July 13, 2012, 03:43:27 AM »

Glad to hear its all being resolved so quickly for you.

There's nothing worse than missing your Pleo I know, but I'm sure you'll soon get attached to the new little chap!

InmemoryofRomeo · « **Reply #64 on:** July 13, 2012, 05:06:35 AM »

Third time's a charm...

RedwoodsMama · « **Reply #65 on:** July 13, 2012, 02:05:01 PM »

Does sound like a BAD Batch, hope third time is a charm, Glad it is working out for you, now the good old waiting game....

RWM

Uchianseron · « **Reply #66 on:** July 13, 2012, 04:41:27 PM »

yeah waiting sucks.. but I got something to keep my thoughts off the 3rd Pleo ^^

Think these pictures speak for themself:

Still trying to figure out a name for him ^^

Uchianseron · « **Reply #67 on:** July 26, 2012, 11:31:44 AM »

Just received an email from UPS that the new Pleo RB is underway and should be delivered tomorrow!

Wish me luck guys... let this 3rd Pleo RB be a properly functioning one!!!

Talon · « **Reply #68 on:** July 26, 2012, 12:21:10 PM »

Awesome! Good luck!
Talon

RedwoodsMama · « **Reply #69 on:** July 26, 2012, 02:09:18 PM »

Congrats, I do hope this one is the 'charm". Your new guy is awfully cute too!
RWM

InmemoryofRomeo · « **Reply #70 on:** July 26, 2012, 02:58:34 PM »

Fingers crossed for you!

Crewella · « **Reply #71 on:** July 26, 2012, 03:24:52 PM »

...... and mine!

kat · « **Reply #72 on:** July 26, 2012, 08:55:23 PM »

Here's hopping

Crewella · « **Reply #73 on:** July 27, 2012, 05:43:37 AM »

Uchianseron · « **Reply #74 on:** July 27, 2012, 08:41:20 AM »

Well, our new pleo just got born.
Hes/her color is exactly the same as mine

, but his/hers eye color is purple!

Everything seems to be working just fine

Photos coming soon!

Bob the Pleo Forums

Author Topic: Uchianseron`s Pleo Topic (Read 16013 times)