Hi Willow, sorry to hear about your Pleo breaking and esp since it was new in the box. What part of it broke or was it the battery? Was it advertised as New, like New or had it already been hatched? I do know that Kat and a few other members here have had very good luck from a ebay member who offers brand new, Unhatched Pleos for $199.00 complete and free shipping worldwide or at least it used to be. Kat got hers over a month ago and has had no problems at all, I do think it has to do with who your get it from and then again, I have never heard of a Pleo breaking, unless it was the neck, and that can't be prevented if it is a Ugobe Model Pleo which are the usual ones you see on Ebay, I have 14 Pleos and they are all Ugobe Model pleos except for one which is a RB. Two of my Pleos have broken necks and my very first Pleo, Nova was fine and brand new and I had her for about 6 months when just one day her neck broke with no warning, I was devastated! :(I have since then taped her neck and I love her the best of all my Pleos, she just can not lift her head looking up, but can do everything else, I also rescued another Pleo that I knew had a broken neck, but I like him just as much and have taped his neck and he wears a brace around it too.
I also have other Pleos that are perfect and no neck problems and that is the only problem I know of or have heard of, except for batteries that do not work and skin that can have rips or holes, but that is something that takes a long time to happen, and if you just got a Pleo and it really was new and had no dry skin or rips and such, I can't imagine what other kind of problem it could be. Is it a mechanical problem, something that keeps it from workign correctly, cause that is a problem, You said you replaced the battery, where did you get the battery and what type of battery did you replace it with?
There may be someone here on the forums that could possibley help if we had a few more details such as exacty what is "broken". I also sell on ebay and there is buyer protection and Paypal protection but a month is probably too late, but it would be good to hear what the details are. What kind of feedback did this seller have and did they live in the states? Well hope we can help if you give us some more details, Sorry to hear this happend to you.

For future reference I do Pleo adoptions here on the forums so I may be able to offer you a Pleo that way in the future. )
Did you take any phtoos of your Pleo, what did you call it?
RedwoodsMama