Topic: It's now May and I still haven't received my order from December :( (Read 5178 times)

OzPleo · « **on:** May 02, 2011, 02:34:56 PM »

I have to say I'm not impressed with Innvo. The battery I ordered back in December has still not been shipped and they are still telling me to "be patient". It doesn't make sense because Gimmedigi has them and I could've ghotten one from there during that time, but Innvo have charged my card 6 months ago for it and just use the "be patient" stance.

Talon · « **Reply #1 on:** May 02, 2011, 03:49:07 PM »

Wow, Oz! That's sad service if you ask me. I'm sorry I can't offer much in the way of help or information but I sympathize.
Talon

kat · « **Reply #2 on:** May 02, 2011, 04:21:02 PM »

Hi Oz, I too have not yet recieved my batteries also pre ordered with my pleo back in December. I do have hope though as I made contact with customer support a week or so ago and let them know. They told me that the batteries have now come in and after I provided proof of purchase they said they would ship them out to me right away. They thanked me for my patience.
Since then I have heard nothing and as yet no batteries have arrived but I am hoping a package will just turn up very soon.

Fingers crossed. They have not sent me any tracking info but I still hope they will just come. If I haven't got them by the end of next week then I will try emailing to ask again.
If you haven't already done so make contact with them again and see how you go.
Kat

OzPleo · « **Reply #3 on:** May 02, 2011, 04:22:39 PM »

Hi Kat,

They told me the same thing on the 3rd of April

latrine · « **Reply #4 on:** May 03, 2011, 12:20:37 PM »

If I were you guys I'd send an email and mention the Better Business Bureau in it. That got the ball rolling for me on a few replies that went unattended. And honestly, you would have every right to call or contact them as the company already charged you and did not send the items you purchased.. with the rediculous amount of time you are waiting.. especially when I was able to get my new green rb with it's new charger so quickly when I got meaner with them about it, and the fact that so many others have gotten things so fast, means there is no excuse for them not to send it.. are they hoarding them for the package deals? Good luck guys..

- Sarah

OzPleo · « **Reply #5 on:** May 03, 2011, 03:22:51 PM »

I received a response from them this morning and they're looking into it. Apparently the order had been sent two months ago, but I've not received anything.

Crewella · « **Reply #6 on:** May 03, 2011, 09:57:29 PM »

That's something - at least you got a response at last, ozpleo.

OzPleo · « **Reply #7 on:** May 07, 2011, 05:53:14 PM »

So here it is 9.30 am Sunday (Mother's Day) when I get a knock at my front door. It's a delivery guy with the sapre PleoRB battery I ordered back in December

kat · « **Reply #8 on:** May 07, 2011, 05:59:49 PM »

That's wonderful news Oz!

I'm so glad they got it sorted out for you.

It looks like my batteries are also on their way. Degers helped look into it for me and I got an email from Derek this morning.

Lovely mother day present. And delivered on a Sunday! Wow.

Have fun playing with your pleo for a very long time

Crewella · « **Reply #9 on:** May 07, 2011, 07:13:29 PM »

Hurrah - result!

Hope yours gets there soon too, Kat!

RedwoodsMama · « **Reply #10 on:** May 07, 2011, 08:11:36 PM »

Great news but boy talk about SNAIL MAIL. LOL. Think a Pleo could have walked there him or herself in all that time, and probably they did!
RWM

OzPleo · « **Reply #11 on:** May 10, 2011, 12:46:26 AM »

Guess what, the battery is faulty and won't hold a charge.

I've emailed them and waiting for a reply.

InmemoryofRomeo · « **Reply #12 on:** May 10, 2011, 12:49:23 AM »

Oh dear, so sorry to hear it

OzPleo · « **Reply #13 on:** May 10, 2011, 12:50:34 AM »

Quote from: InmemoryofRomeo on May 10, 2011, 12:49:23 AM

Oh dear, so sorry to hear it

It's inconvenient, but I'm sure they'll put it right.

InmemoryofRomeo · « **Reply #14 on:** May 10, 2011, 12:52:06 AM »

Oh I'm sure they will but its such a shame especially after you have waited so long already. I had an egg battery that was DOA, the company sent a new one immediately. (That was the company that made the egg batts not the Innvo of course).

OzPleo · « **Reply #15 on:** May 10, 2011, 12:57:35 AM »

Yea they do have good customer service.

Crewella · « **Reply #16 on:** May 10, 2011, 01:13:58 AM »

Grrrrr - how annoying!

I'm sure they'll sort it out, though. And quickly, I hope!

kat · « **Reply #17 on:** May 10, 2011, 03:59:25 AM »

Just got the tracking number through for my two spare batteries today.

Thanks again Degers for all your help.

degers · « **Reply #18 on:** May 10, 2011, 09:25:32 AM »

You're most welcome, as always!

OzPleo · « **Reply #19 on:** May 11, 2011, 02:30:38 PM »

Derek emailed me back to let me know he'll send me another battery. Today I received shipping confirmation for it.

latrine · « **Reply #20 on:** May 11, 2011, 02:37:26 PM »

So glad you guys got a response through degers and your getting your stuff.. I sure hope degers gave them a little kick in the bum through the phone, they have got to do something about customer service, yeeesh.

Hope the new battery works!!!

- Sarah

OzPleo · « **Reply #21 on:** May 11, 2011, 02:46:58 PM »

Quote from: latrine on May 11, 2011, 02:37:26 PM

So glad you guys got a response through degers and your getting your stuff.. I sure hope degers gave them a little kick in the bum through the phone, they have got to do something about customer service, yeeesh.

Hope the new battery works!!!

- Sarah

Actually I hadn't spoken to Degers about it. I sent an email to Derek myself and he replied back the following day.

latrine · « **Reply #22 on:** May 11, 2011, 03:27:49 PM »

Well I hope you kicked him then

Glad you got a response though it took me a very long time as well.

- Sarah

kat · « **Reply #23 on:** May 17, 2011, 07:33:58 AM »

My two new batteries arrived in the mail today

I have charged them both and given the pleos a full run in them and they work great.

So happy to have more batteries now I can have pleos running twice as long! Yay.

Crewella · « **Reply #24 on:** May 17, 2011, 07:44:05 AM »

Hurrah! Glad they got there!

Bob the Pleo Forums

Author Topic: It's now May and I still haven't received my order from December :( (Read 5178 times)