Thanks guys for the support, I am surprised though at just how qucik the response was. I sent them a email with links to Youtube video of her neck incidents, and then photos from this site the orginal ones from Jan 28th, and one taken last night, and in One Hour's time, I was emailed back with details one where to send her and a number etc, etc. NOw that is QUICK in my estimation.

I definitly can say they responded super fast and no problems. I do have to find out all the particulars like how I send her back, I mean I will use her original box and outer box, I save everything. But do I leave her Watch battery in, send back all the stuff she came back , etc, etc.? I would love to have another one exactly like her, but I guess I get what they give me, which is fine as long as the skin is fixed like it is supposed to be, and there should not be any problems,
Of course I will continue the tradition I started and give her the same name, ( she had just learned her name too, but now I guess it doesn't matter if she learns the bow stone..) It would be nice to know what do they do with the Pleos Rb that are returns, ..I mean the skin may have issues, but if the Pleo Rb body in general is ok, can't they just put a new computer chip or operating system in and give it a new" skin"? I can't see them throwing away and Pleo Rb that are returned, they have to be recycled somehow? Would't it be strange to end up with a Kermy 1, or Peanut 1, for example reconditioned redone Pleo Rb and now I get it? :oKind of odd, but neat I think at the same time, I guess this is as close as it gets to a " re-incarnation program for Pleo Rb at this point. I will be talking to Innvo labs to find out how I send her back and then I will enjoy her for at least the rest of the week, or untill I feel the time is right, but letting go will not be any easier next week as it would be this week, I am very happy though that Innvo Labs stands behind their Pleo Rb. I do have confidence in them.
I would never hesitate to reccomend someone buy a Pleo Rb from them.
RWM